Customer Service Sales Representative

TONYA HOLMES

P. O. Box ****, Goose Creek, SC ****5 Cell 843-***-****

abm02o@r.postjobfree.com

Qualifications Summary: Strong professional with a wide range of skills

developed from responsible corporate positions

Areas of Expertise:

* Conflict Resolution * Optimum Customer Service Skills

* Proven Leadership and Integrity * Talent Acquisition, Recruitment and

Logistics

Professional Experience

JK Harris & Company, LLC. - Charleston, SC

08/2009-01/2010

Benefit Administrator

. Provided human resource support and HRIS administration

. Processed employment verifications and online benefit changes

. Conducted exit interview/surveys and maintained accurate personnel and

benefit records

. Maintained confidentiality without waiver

Human Resource Assistant

11/2007-08/2009

. Maintained corporate online career site, recruiting and tracking system

. Facilitated applicant contact, testing, interview and selection process

. Processed new hire paperwork including background checks and conducted

new hire meetings

. Maintained inventory of forms, handbooks and manuals

Staples, Incorporated - Maitland, FL

09/2006-05/2007

Preferred Customer Account Manager

. Monitored national accounts on a monthly basis

. Identified additional savings opportunities and consistently exceed

customer service and sales expectations

. Cultivated partnership-relationships with customers, coworkers and

management

Orlando Foot and Ankle Clinic - Orlando, FL

05/2005-08/2006

Customer Service Representative

. Maintained patient appointment calendars

. Posted and processed Medicare payments, adjustments, and denials

. Reviewed accounts for payment and/or past due balances

. Reviewed and processed refunds to customers and/or insurance companies

Middleton Pest Control - Orlando, FL

02/2003-11/2004

Customer Sales Representative

. Scheduled appointments for Lawn & Shrub services

. Provided problem resolution

. Reviewed accounts for past due balances and prepared collection letters

. Processed complaint letters and damage claims for multiple company

branches

. Processed, posted, and deposited all cash, checks, and credit card

payments; processed refund requests as appropriate

Luther A. Douglas, III Attorney at Law - Lauringburg, NC

09/2000-05/2002

Legal Secretary

. Solely responsible for day-to-day operations

. Handled all inbound and outbound calls and scheduled appointments for the

Attorney

. Researched and prepared document packages for settlement claims

. Prepared and documented files for court petitions

. Processed, posted, and deposited all cash, checks, and money order

payments for services rendered by the attorney

Computer Skills: Microsoft Office, Windows, Excel, HRIS System

EDUCATION

High Tech Institute, Inc.- Orlando, Florida 2005 - Extensive medical

massage therapy training

Mansfield Business College- Charleston, South Carolina 1986 - Certificaton

Received: Business Administration

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