Human Resources Customer Service
Resume:
Confidential
Naomi Wilkens
Baltimore, MD 21216
Please accept my resume in consideration for the vacant position on your
Human Resources team.
I have three years of experience in Human Resources operations. I have
participated in the process of new hires via PeopleSoft from creating new
positions, posting, and processing them through the database, to organizing
and recording New Employee Orientations. I also monitor corporate
employees' timesheets via electronic-web base program, Kronos and was the
point person for Worker's Compensation claims. I am experienced in
Microsoft Office Suite applications and monitoring payroll via ADP.
I also have over twelve years of experience in non-profit employment, which
includes over four years of logistics/distribution operations management
and three years of community outreach development and implementation. I
acquired a great deal of success in managing a departmental budget, a fleet
of 20 vehicles, and a staff of supervisors, drivers and dispatchers.
Please contact me at 646-***-**** or at ablzzw@r.postjobfree.com. I look
forward to discussing my contributing my education, skills and talents to
your team. Thank you.
Sincerely,
Naomi Wilkens
ablzzw@r.postjobfree.com
Naomi Wilkens Page 1
Baltimore, MD 21216 646-***-****
ablzzw@r.postjobfree.com
Employment History
ULTIMATE STAFFING AGENCY, Timonium, MD 2009-2010
Human Resources
Temporary assignment to manage the daily operations of the Human
Resources office. Prepared and processed new hires, background checks
and drug screenings. Managed employee leave accruals, health benefits,
401(k) contributions, distribution and loan processing, FMLA, STD/LTD.
Process and manage employee payroll via ADP.
JENKIN'S SENIOR LIVING COMMUNITY Baltimore, MD 2009 -
Present
A 162-bed nursing facility that provides a comprehensive array of
individualized rehabilitation and nursing services, offering pastoral
care and recreational services.
Receptionist
. Provide effective communication of messages for management and staff
in a professional and efficient manner
. Greet guest and visitors
. Promptly respond to switchboard and take courteous action as required
. Monitors all emergency alarms and serves as the central point of
communication for emergencies
ERICKSON RETIREMENT COMMUNITIES, Baltimore, MD 2006-2009
Since 1983, the company develops and manages retirement communities for
middle-income seniors. Erickson communities are currently comprised of 20
campuses within 11 states across the country.
Human Resources Coordinator
Served as Human Resources Coordinator for the Human Resources Operations
Department within the corporate offices. Prepared and processed new
hires, including pre-employment background checks, drug screenings and
new employee orientation and onboarding. Responsible for processing
salary/wage adjustments, annual merit increases, employee bonus payments,
employee separations and severance payments using Kronos and PeopleSoft
Information Systems. Established, monitored and maintained corporate
employee electronic and personnel record files. Routinely assisted Human
Resource Managers and Directors with employee relations and conflict
resolution management.
Key Accomplishments:
. Reduced department office supply costs and streamlined filing system.
. Subject matter expert on employee personnel document management
systems and procedures.
. Reestablished filing procedures, office equipment maintenance and
increased administrative efficiencies.
. Reorganized outdated personnel files outsourced storage and increasing
workspace and productivity.
. Generated reports such as Worker's Compensation, employee
orientation/onboarding, position management changes, and payroll and
benefits adjustments.
. Served as Corporate liaison to the Maryland Worker's Compensation
Commission, recording, reporting and monitoring all corporate workers'
compensation claims in collaboration with satellite Human Resources
departments and medical staff.
. Ensured timely and accurate payroll processes in conjunction with the
payroll department.
Naomi Wilkens Page 2
Baltimore, MD 21216 646-***-****
ablzzw@r.postjobfree.com
. Integral member of the Employee Recognition Committee responsible for
coordination of Fortune Magazine's 100 Best Places to Work and
"Bring Your Child to Work" corporate events.
Human Resources Assistant 2008 -2008
. Preparing vacancy announcements for less complex positions.
. Screening applicants against minimum experience and educational
requirements.
. Reviewing or processing requests for personnel actions.
. Providing information to managers and employees on various human
resources issues.
. Utilizing office automation and various program applications in order
to research information.
Human Resources Administrative Assistant 2007- 2008
Receptionist 2006 -2007
The H.R. NICHOLSON COMPANY Baltimore, MD 2006 -2006
Logistics Manager
. Created and tracked production schedules.
. Managed routing, carrier selection, and load optimization of truckload
and LTL shipments.
. Filed freight claims.
. Completed transportation and production reports.
GOD'S LOVE WE DELIVER, INC. New York, NY
1993 - 2005
Director of Delivery Operations
Responsible for coordinating the safe delivery of over 1,400 meals daily to
persons experiencing daily living restrictions as a result of HIV/AIDS and
other serious illnesses, within the five boroughs of New York City and
Hudson County, and New Jersey. Coordinated the utilization of a
staff/volunteer network comprised of fifteen (15) staff and over one-
hundred and twenty (120) volunteers.
Key Accomplishments:
. Developed annual budget for entire delivery operation. Developed and
implemented various cost containment measures resulting in a twenty
percent (20%) savings in the first year, without sacrificing the
outstanding quality of meal deliveries or level of customer service
provided by the department.
. Developed and implemented policies and procedures to decrease turnover
among department staff, using a program to provide mentoring, coaching
and training of new staff.
. Developed and successfully implemented policies and procedures to
ensure safe and efficient use of all delivery equipment, compliance
with food safety practices and greater accountability of the meal
delivery system.
. Managed a fleet of twelve vehicles and developed and implemented all
aspects of vehicle maintenance procedures.
. Developed and nurtured relationships with local New York City Police
Precincts in addition to the New York City Department of Finance
Parking Violations Bureau, ensuring that agency vehicles were given
priority during periods of restricted access to city roads.
Naomi Wilkens Page 3
Baltimore, MD 21216 646-***-****
ablzzw@r.postjobfree.com
. Developed and implemented the lottery sale of fully depreciated
vehicles to staff members, generating revenue while providing a
service to staff.
. Served as agency's holiday coordinator, soliciting in-kind gifts for
clients from various corporations such as Joan Rivers Worldwide, Tommy
Hilfiger, Kiss My Face, Fresh, Ralph Lauren, Coffee Distributors and
many others. The project culminated in the assembly and distribution
of Thanksgiving Gift baskets and Winter Holiday gift bags for over
1,400 clients annually.
EDUCATION
University of Maryland University College - 62 Credits
Major Discipline - Human Resources Management
PROFESSIONAL ACTIVITIES
Society for Human Resources Management Member - 2008
Alliance of Nutrition Service Agencies (ANSA)
Conference Steering Committee member and workshop facilitator
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