Customer Service Human Resources
Resume:
Rolandra Marshall, GCDF
Elizabethtown, KY 42701
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Human Resource/Workforce Development Professional with 10 years proven
performance recruiting, screening, and placing displaced workers and adults
in various occupations. Extensive background in Human Resources
Management/Workforce Development including morale/welfare, education, and
training.
Technical Skills and Qualifications
Staff Recruitment and Retention Organizational Development Policies and
Procedures
Performance Evaluations Staff Training Community Outreach
Training and Assessment Interviewing
Reporting/Documentation
SAP Microsoft Office Suite HRIS
Professional Accomplishments and Employment History
Career Counselor St. Louis Community College 2009-2010
Provided Career Management services to the job seekers with a focus on
helping customers obtain employment. Duties included a combination of the
following: intake, interviewing, eligibility verifications, referrals to
supportive services, employer services, career coaching, job search and
orientation/classroom instruction and regular follow-up in executing
client's employment plan. Strong understanding of labor market information
and Workforce Investment Act.
. Interviewing - Assessed an average of 10 applicants per day, for
potential employment, matching them to employers' criteria for
interpersonal skills, technical expertise, and management potential.
. Training - Facilitated Workshops which included instruction on resume
writing, basic computer skills and interviewing techniques.
. Communication- Conducted detailed analysis of employee data, assessing
and identifying training and skills deficiencies. Served as liaison
with schools to streamline interviewing, selecting, and supervising
student.
. Human Resources-Responsible for advising managers on individual career
guidance regarding the impact of career development to initiate,
verify, audit and maintain accountability for all personnel records
and evaluation reports using various automated systems, in accordance
with Regulations and local policies and procedures.
Workforce Development Specialist Charleston County Government
2005-2009
Conducted reference checks and positively identified viable candidates for
various work assignments. Established strong relationships with client
organizations, maintaining a critical needs list with the highest priority
openings. Successfully screened and processed applications, arranged
background investigations and performed interviews.
. Customer Service- Received numerous accolades and letters of
appreciation from customers. Provided a high level of customer service
and client relations based on outstanding communication and
interpersonal skills.
. Administration - Oversaw the creation of a database storing employment
opportunities and available applicants to improve effectiveness in
matching needs with resources. Utilized skills in MS Excel, creating
spreadsheets to effectively track customers.
. Interviewing - Conducted weekly interviews for various positions
posted in job banks, recruiting, screening, and placing candidates.
. Program Management - Supervised and monitored the work activities of
subordinates and staff. Monitored employee performance, making
recommendations for skill development, additional responsibility,
promotion, or dismissal.
Career Consultant Workforce Alliance
2000-2005 Conducted intakes interviews and complete screening
forms and budgets with customers to determine if they meet financial and
life circumstances criteria to be eligible for public assistance. Provided
initial and follow-up support to clients, coordinated the schedule of
applicants for eligibility review and the resolution of eligibility issues.
. Recruited and interviewed employment candidates and maintained
caseload of 150 job seekers providing Career Guidance.
. Served as Asst. Career Consultant Supervisor providing guidance to
seven Career Consultants providing training, compliance reviews and
assistance as needed.
. Prepared and presented training seminars, team building skills,
effective communication and listening skills, diversity awareness
issues, crisis and time management, career development, self-esteem
and personal reflection, and creative thinking workshops.
Education and Professional Associations
Master of Science Public Administration
Walden University, December 2010 Bachelor of Science
Organizational Management Palm Beach Atlantic University, 2001
. Professional Human Resource(PHR) -Expected Completion August 2010
. Global Career Development Facilitator Certification
. Project Management Professional(PMP)-Expected Completion August 2010
. Adult and Dislocated Worker Case Management
. Adult Career Pathways Leadership Certification
. Behavioral Interviewing Training, Workforce Investment Act Eligibility
Training
. Member, American Society for Public Administration
References
Available Upon Request
Contact this candidate