Customer Service Medical Billing

Danielle R. Hieronymus

928-***-****

Cell:928-***-****

OBJECTIVES

• Dedicated, service focused professional seeking to fully transition into healthcare as a nursing assistant.

• Reliable worker with the ability to quickly learn new concepts and skills.

• Backed by a solid work history, reputation as a team player and passion for helping others.

• Background includes experience with all aspects of home healthcare, both in the office and hands on.

• Current on all immunizations (including tuberculosis and hepatitis B).

WORK EXPERIENCE

Certified Caregiver

5/2010 Present, Autumn Seasons Assisted Living, Prescott Valley, Arizona

• Certified Caregiver for assisted living facility; performed directed care, supervisory care,

medication management, and personal care

Assisted in all aspects of daily living including but not limited to wound care, catheter

•

maintenance, dialysis procedures, bathing, transfers, meal preparation, medication

administration, charting, and ensuring patient safety

• Experience gained in dealing with dementia/Alzheimer’s

DNA collector

6/2010 Present, Diagnostic Specialists of America, Prescott, Arizona

• Collected DNA for the Department of Child Support Services this included completing all chain

of command paperwork in an accurate fashion and preparing such paperwork for court cases.

Also required dealing with difficult and agitated customers on a regular basis in a professional

manner

Customer Service Representative

2/2007 – Present, All Care Respiratory, Prescott Valley, Arizona

• Gained experience in interpersonal communications, teamwork, customer service, flexibility and

reliability

• Transformed "difficult" customers into loyal, repeat guests by leveraging strengths in premium service

delivery and ability to find win win resolutions

• Developed multitasking abilities; frequently assigned large projects with tight deadlines often while

working the front office alone, including a five line phone system while directing the activities of four

delivery drivers

• Familiar with Medicare/private insurance regulations and all aspects of medical billing, coding, and

usage of HCPCS/ICD 9 codes, as well as HIPPA and chart organization

• Completed setups in home of oxygen, nebulizers, CPAPS, overnight oximetries, and various DME

(wheelchairs/hospital beds/walkers/commodes/ostomy supplies)

• Skilled in all aspects of office functions including but not limited to faxing, Microsoft

Word/Office/Excel/Outlook, inventory, shipping/receiving, and patient complaint resolution

• Dropped unbillable services by $13,000 in a two month period

EDUCATION

1/2007 Present, Yavapai College, Pursuing RN license/ Mt. San Jacinto, California Associate’s Degree

2009 Graduate, Stratford Career Institute, Certification in Medical Transcription

2009 Graduate, Stratford Career Institute, Certification in Nursing Assistance

International Sports Sciences Association, Certified fitness trainer since 2008 w/ numerous specialty

certifications/continuing education obtained

SKILLS

• MS Word/Excel/Outlook

• Quickbooks

• Internet

• Activities of Daily Living (ADL)

• Quality Patient Care

• CPR/First Aid Certified

• Certified in FDA/JCAHO regulations

• Certified EKG technician

• Certified 12 Lead EKG Technician

ADDITIONAL INFORMATION

Available for all shifts, extended hours and weekend assignments. References available upon request.

Contact this candidate