Customer Service Sales
Resume:
CRYSTAL CONEY
**** ***** ****** **. #** (***)
Huntsville, AL 35805
*********@*****.***
Objective To obtain a position with a professional organization where my
abilities can enhance the growth of the company, where there is
challenge, and where proficient productivity is appreciated,
encouraged and rewarded.
Experience
2006-Present Clearview Cancer Institute
Huntsville, AL
Front Desk Coordinator
o Answers, screens, and forwards telephone calls; greet
patients
o Handle confidential and sensitive documents
o Maintain detailed and accurate medical records
o Order and maintain office supplies
2004-2006 Sears Roebuck and Company
Huntsville, AL
Sales Clerk
o Resolved customer complaints and issues
o Educated customers on satisfaction guaranteed return policy
o Completed customer transactions at the point of sales
o Performed miscellaneous duties as assigned
2003-2004 Physicians Health Plan of South Michigan
Jackson, MI
Customer Service Specialist
o Received and prioritized calls and complaints pertaining to
insurance
benefits and claims
o Resolved claims processing issues according to policies and
procedures
o Contacted physicians, members and facilities for resolve
o Wrote appeal letters for unresolved issues
1990-2003 Doctors Hospital Borgess Health Alliance
Jackson, MI
Admissions Registrar
o Scheduled Out/In patient medical procedures
o Registered new patient information into the computer
o Switchboard Operator for all departments in the hospital
o Entered procedure charges for billing purposes
Education
2002-2004 Siena Heights University
Jackson, MI
Microcomputer Applications Specialist
Received a Bachelor of Applied Science Degree May 2, 2004 GPA
3.86
1999-2001 Jackson Community College
Jackson, MI
Microcomputer Applications Specialist
Received an Associates Degree August 8, 2001
Skills Data Processing, Filing & Records Management. I have knowledge
of Information Technology, MS Word, Access, Multimedia
Applications, MS Excel; Desktop Publishing, also general
Accounting and NetWare Administration. Also Medical Terminology
and Insurance Reports.
Contact this candidate