Customer Service Manager
Resume:
Julie Hynek
**** *********** ****, ***** ******, Wisconsin 53528
ablzxw@r.postjobfree.com
Education
University of Wisconsin - Madison
Bachelor of Science in Retailing, May 1999
Certificate of Business, May 1999
GPA 3.5/4.0 - Graduated with honors
University of Wisconsin - Richland
Associate of Arts and Science, December 1996
Riverdale High School
Valedictorian, May 1995
QUALIFICATIONS SUMMARY
. Responsible, organized, and dedicated to excellence
. Computer literate: Windows, Mac OS, Excel, Power Point, Access,
PageMaker, Photoshop,
InDesign, FrontPage, Illustrator, Online Newsletters, Social Media,
Advantage, CICS, Real
Time Display, and Crystal Reports
WORK EXPERIENCE
Community First Bank,Reedsburg,WI
5/05 -
present
Loan Officer/ Marketing Officer
Work with Executive Management to redefine our culture
Redesign the bank appearance and facilitate on-going meetings and training
sessions to cultivate the new culture
Develop, execute, and monitor a bank wide training program
Go on business calls and participate in business building community events
Redesign the corporate website keeping our brand and relationship building
theme in the forefront
Write policies and Board of Director Reports
Research and develop new ideas for marketing campaigns
Design marketing pieces
Track and review the effectiveness of a marketing campaign and adjust as
needed
Conduct interviews with loan applicants to obtain financial information
Analyze applicants' financial status, credit, and property evaluations to
determine eligibility
Review and update credit and loan files
Handle customer complaints and take appropriate action to resolve them
Attend training for loans and marketing to keep up-to-date
Wildwood Designs, Richland Center,
WI 10/02 -
5/05
Manager
Responsible for catalog layout and editing for two companies
Monitor inventory and replenishment
Determine fast and efficient ways to liquidate excess inventory for two
companies
Search for new products and better prices for two companies
Create and maintain wholesale accounts
Lands' End, Cross Plains,
WI
2/01 - 10/02
Customer Service Lead
Continuously monitor and coach 40 people
Recreate and edit weekly newsletter
Responsible for monitoring call center productivity to maintain financial
guidelines
Responsible for maintaining a high level of accuracy
Lands' End, Dodgeville,
WI
9/00 - 2-01
Embroidery Production Lead
Flexible to change and able to react quickly to it
Responsible for maintaining a steady flow of work on the floor
Monitor employee performance and write evaluations
Maintain production and accuracy within cost requirements set by the Vice
President
Wildwood Designs, Richland Center,
WI 1/91 -
9/00
Art Department Manager
Redesign catalog for a more unique appearance
Responsible for monitoring purchasing levels and taking action when needed
Develop and find new products
Help provide excellent customer service
Contact this candidate