Insurance Manager
Resume:
RICHARD C MASON III
CIC AIC AIM ARM
Commercial/ Personal Lines Liability & Casualty Mid-level Management
**********@***.***
Insurance Designations
CIC AIC AIM ARM
CPCU WILL BE COMPLETED BY 2011- (2 classes to finish)
Management training in unit and team leadership in claims
Handles Commercial Homeowners, Multi-line Liability and Casualty Claims
and Litigation units.
Professional Profile
. Over 25 years in the Insurance industry as a Claims Manager,
Supervisor and Specialist in Liability and Casualty Commercial and
Multi-line claims technical and supervision.
. Specialist in team leadership for inside and outside adjusters,
hiring, training, and auditing files, performance assessment, daily
interactions and monitoring of adjusters work and all phases of salary
administration.
. Expert in complex claims handling from minor into the multi-million
dollar exposures. Very familiar with Special Investigations Units in
exposing fraud.
. Over 20 years handling Litigation files from investigations, hiring
and close supervision and direction of Attorneys, depositions,
mediations, trials, and settlement offers including numerous
structured settlements.
. Have handled claims nationwide and Canada.
. Over 25 years computer experience in Colossus, Word, Excel, various
email and other basic computer and a variety of insurance computer
programs including CMS, PMS
. Ability to decipher medical records and legal documents.
. Have worked claims in: Commercial, Business, Schools, Homeowners,
Auto, Long Haul Transportation and Heavy Equipment, Limousine, Classic
Cars, Bond, Product and Professional Liability, Construction Defect,
Farm and Livestock & Ag liability, along with AI/PI exposures.
Employment History
EMC Insurance CO
Senior Claims Representative
Northwest Iowa Region
Resident field adjuster for Personal and Commercial lines Liability and
Casualty Claims. Handling Personal and Commercial Automobile Liability and
PIP along with Homeowners and Commercial Liability claims, including small
and medium size businesses. EMC insures almost all of the Schools and
Municipalities in Northwest Iowa, including colleges and thus the liability
exposures for those lines of business. Due to my background, I am also
handling some claims in Minnesota, South Dakota and Nebraska. Perform all
investigation including statements, photographs and reports. I have final
liability decision authority which is at my discretion. Responsible for
correct data reporting, reserving and subrogation handling.
Continental Western Group Insurance
Regional Casualty Claims Supervisor 2006-2009
Regional Minnesota, South Dakota, North Dakota
Supervised regional inside and outside complex Liability and Casualty
commercial claims adjusters and litigation specialists for all claims
involving schools, heavy equipment, auto, classic cars, construction, and
all sizes of businesses.
Conducted daily file auditing, monitored adjuster activity, handled
litigation files through mediations or trials, with authorization to settle
into the multi-million dollars, conducted bi-monthly claims meetings, hired
and trained adjusters in proper claim handling, investigations and
settlement issues. Conducted all phases of Performance Assessments
including all phases of salary administration. Worked closely with the
Insurance Commissioner's office in each jurisdiction.
Attended all management meetings and round table file discussions with Home
Office Management. Worked closely with agents and policyholders in
conclusion of claims.
Erie Insurance Group
Commercial Liability Specialist 1996 to 2006 --Tennessee
Claims Unit Supervisor-Multi-Line 1990 to 1995-- Maryland, Virginia and
West Virginia
Handled all commercial Liability and Casualty claims in the state of
Tennessee, with some exposure to Kentucky and Virginia. Conducted full
investigations, statements, photo, incident diagrams and estimates, to
determine liability to settlement or denial and closure.
Worked with Attorneys on all litigation files in my region from
investigations, depositions, mediations, discussions on legal
documentations, medical records, any trials and settlement
determination and InterCompany arbitration. This included coverage/torts of
Advertising Injury and Personal Injury and Intellectual Property claims.
Supervisor at Erie Insurance-1991 to 1995
Supervised inside adjusters and litigation specialist and outside field
adjusters in multi-line claims; property, commercial, auto, homeowners,
construction defect and businesses, bonds, fire/theft, LOB, Med pay or PIP,
and a variety of minor to complex claims. Hired, trained and promoted
adjusters to supervisors and claims managers.
Monitored all adjuster's daily work, answered questions, assisted in
settlement negotiations, litigation negotiations, file input, daily work
and ethics, claim tech, and closure.
Gave seminars on proper investigative techniques, settlement negotiating,
medical files and legal procedure in claims, state insurance law and
procedure, policy coverage, and obtaining witnesses.
Performed all Performance Assessments for each adjuster bi-annually
including salary administration. Worked closely with agents and
policyholders in conclusions of claims.
Markel American Insurance
National Claims Manager-Glen Allen, VA 1995 to 1996
I completed establishing a new claims unit in specialty claims within the
US and Canada. I worked daily with the Vice President of the company to
determine unit goals for Claims Supervisors and Managers nationwide.
Traveled coast to coast to branch offices to implement corporate
procedures in claims handling and customer relations.
Implemented new procedures where needed to assist in claims handling
according to each region. Performed salary administration and budgeting for
the claims department operations
I left this position to return with Erie Insurance Group in 1996
Clarendon Insurance
Claims Manager CA, 1988 to 1990
I grew up in California and this position was my last in that state. I was
an inside National Claims Supervisor for independent adjusters nationwide.
We handled Casualty and Liability claims for long distance trucking,
livery, municipal and school bus exposures. I would hire the independent
adjuster as necessary to handle investigation. I would supervise and
determine settlement when needed for closure to each file.
Education
University of LaVerne, California
3 years in Organizational Management
1 year toward a JD
California Lutheran University
3 years in liberal arts and business
3.8 GPA
Richard C Mason III
CIC AIC AIM ARM
1418 Evergreen Dr, TH 3
Luverne, MN 56156
**********@***.***
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