Customer Service Manager
Resume:
* * * * * Y A N C T N E W P O R T N E W S, VA * * 6 0 6
*** * * * * 9 4 9 • A M A S O N 2 2 0 @ G M A I L . C O M
ANGELA MASON
OBJECTIVE
Seeking a position at a company where I am able to use my experience Sales, Customer Service and
Administrative Assistant. I have always been capable of handling a wide range of duties and consistently
producing top- quality work. Work Effectively in a fast- paced environment. While also consistently prioritize
tasks and meet deadlines. Excellent interpersonal skills, initiative, attention to detail, and great time
management.
SUMMARY OF QUALIFICATIONS
10 years of Spreadsheets /Excel, 9 years of Microsoft programs such as Works and Word, 5 years of Power
Point, 10 years of Internet, 2 years of Onsite, 6 years of SAMS, 12 years of Sales and Customer Service, 2
years of Tax Credit, 10 years of Outlook, 12 years of Data Entry, 1 year of Publisher
WORK OF EXPERIENCE
July 10- Current Prudential Towne Realty Hampton, VA 23666
Part Time Weekend Receptionist
Answer multi line phone system and direct calls as needed
Receive and sort mail and deliveries
Greet and provide assistance to visitors or agent clients
General administrative and clerical support
Office duties such as email, fax scanning, etc.
November 08 – Current Flaherty and Collins LLC Hampton VA,
23669
Leasing Consultant/ Office Manager
Provide superior sales, customer service, and marketing techniques.
Work hand and hand with Property manager to input invoices, stay in line with
budget and process reports.
Maintain and update on property staff payroll.
Oversee Maintenance Staff and completion of all worker orders
Complies with all Tax Credit rules and regulations specified with VHDA.
Conduct all business within Fair Housing, Americans with Disabilities Act and Fair
Credit Reporting Act.
Produce monthly and weekly reports for Corporate Management and Owners.
Schedule Resident actives on and off property
Conduct Market Studies
Input and update all resident files and new prospects into company data base system
Provide leasing information for prospective prospects along with closing with
contracts
Collect monthly rent, deposits, and fees. While also managing resident’s ledger.
Maintain consent communion with residents, prospects, vendors and corporate office
through phone and email.
Obtain bids from outside vendors for property needs
Light office duties such as filing, faxing scanning, copying, cleaning, etc.
July 06- Oct 08 VRC Newport News, VA 23669
Reservation, Marketing, Rentals, Cust Ser. Assoc.
Responsible for accounts receivable and booking confirmations of clients
Created a tracking system using excel to insure all pending monetary accounts for
clients and vendors were current and accurate.
Extensive data entry for sensitive client, vendor and prospect information into
company data base
Worked closely with management to help meet deadlines and contractual agreements
in a timely manner
Maintain consent email communication with Marketing Director and other
corresponding managers in concern to the constructional agreements made with
outside offices on a daily basis.
Assisted training all new employees in the department
Transported sensitive documents
Light office duties such as filing, faxing scanning, copying, cleaning, etc.
May 05- Aug 06 APAC Newport News VA, 23601
Customer Service Assoc.
Extensive phone contact, provide information and professional assistance to hundreds
of clients daily.
Input private customer information into company data base
Problem solving and multi tasking
Sept 01- Oct 04 VRC Newport News VA, 23606
Customer Service Assoc.
Extensive phone contact, provide information and service to hundreds of customers
and owner daily
Input private customer information into company data base
Problem solving and multi tasking
Work closely with management to help meet deadlines and contractual agreements in
a timely manner
Assisted training all new employees in the department
Light office duties such as filing, copying, faxing, scanning, etc.
EDUCATION
Aug 2010 St Leo University Newport News, VA 23606
Business Management
Studying to obtain B.A in Business Management
REFERENCES
Sharon English (Former Property Manager) 757-***-****
Danielle Sutton (Former Co Worker) 757-***-****
Brenda Davis (Former Manager) 757-***-****
April Lucero (Manager) 757-***-****
Contact this candidate