Customer Service Manager
Resume:
Jessica C. DeJesus
Central Falls, RI 02863
*************@***.***
EXPERIENCE
****-******* *** ****, **********, RI
Service & Training Manager
. Responsible for managing a team of 50 employees
. Responsible for stores hiring needs, recruiting and
interviewing all applicants
. Work with "Taleo" hiring application
. Perform training class for all new employees
. Responsible for all main areas of the store
. Work week to week to make sure that the stores survey
stays within the point system and to keep within a
certain percentile within the district
. Observing, leading, and coaching all employees on what
they can do to better the business
. Responsible for employee quarter reviews
. Planning and organizing all promotions for the store
. Making development plans for the store and executing
them
. Work on scheduling employees in the right places to
better the needs of the company
. Strong Time management skills
. Emphasizing the importance of the Old Navy credit card,
placing goals and reaching them on a daily basis
. Make employees schedules using "Personal Management"
software
2008-2009 Old Navy, Providence, RI
Logistics Manager
. Responsible for managing a team of 46 people, training
every individual to strive to be the best by constantly
coaching them and helping them reach their career goals.
. Submitted reports to corporate about the store, with
customer feedback, product levels, shipment issues, etc.
. Using time management wisely by placing the best team
possible to take in our product on a daily basis.
. Critically analyzing where product should be placed
throughout the store, focusing on the consumer and
making every product readily available to them.
. Responsible for coming up with a plan for all new
products to be placed accordingly by documenting it in
the simplest form possible and making sure the plan is
executed.
. Talk about brand awareness/presence and always showing
that brand positively and always keeping up to date with
new products/trends
. Working in a face paced environment w/ short time lines.
. Critical to stay on top of the visual merchandising
throughout the store
. Creating a plan to market our new "Supermodelquins" line
and drive traffic
. Stay updated daily with the companies website and e-
mails in order to keep a consistent flow throughout all
stores in the company.
. Responsible for ordering all major supplies that are
needed for the store.
. Assisting the team with the visual merchandising and the
actual look throughout the entire store, keeping the
look up to date and fresh at all times.
. Effectively taking the time to go through all the
product in the store on a weekly basis and making sure
that all items are hard marked or signed with a promo
price so that no sales are lost.
. Being comfortable in responding to questions from senior
managers, clients, customers
2007-2008 Old Navy, Millbury, MA
Customer Service Manager
. Responsible for managing a team of 45 employees.
. Responsible for interviewing and hiring all new
personnel.
. Assisted in training all new employees, by setting up
the orientation class and explaining the benefits of
working for the company and what is expected of them.
. Responsible for making employee schedules on a weekly
basis by inputting their availability and skill level
into "Staff works".
. Strong time management skills.
. Held meetings with all employees on the importance of
the stores credit card, explaining how much of an asset
it is to the company.
. Responsible for where we stand on a monthly basis
according to the customers' opinion based on their
experience in various parts of our store, implementing a
plan that will raise our numbers and statically keep our
store on top.
. Always creating a hardworking environment that's also
fun filled and enjoyable for not just the customer but
the employees.
2006-2007 Old Navy, N. Attleboro, MA
Logistics associate/ sales associate
. Worked on product placement and visual merchandising.
. Stayed posted with markdown e-mails and made sure all
deadlines were met.
. Assisted in the "Item of the week signage", helped with
the movement of fixtures.
2003-2007 Chelos Restaurant, Rumford, RI
Waitress/ cashier
. Entrusted with large amounts of money.
. Closing and opening registers.
. Professionally applying my communication skills while
waiting on customers.
. Server training and setting standards as a leader for
new incoming employees.
2003. Old Navy, N Attleboro, MA
Sales associate
. Processed transactions for customers.
. Provided customers with exceptional customer service.
. Advertised and successfully opened several Old Navy
cards benefiting the stores profit.
. Recognized as a top performer in the store for driving
results.
EDUCATION: University Of Rhode Island
Kingston, RI Bachelor of Arts
in Communication Studies
COMPUTER Operating Systems: Windows 95, 98, 2000, XP, Vista, Mac
systems.
SKILLS
Applications: Word Perfect, Excel, Presentations, Data
Entry, Staff works, Power Point, Photo Shop Internet, and E-
mail.
Affiliation Student Alumni Association, dressed as URI
Mascot "Rhody Ram"
Language Understanding of Portuguese and Spanish, both oral and
written.
Skills
Contact this candidate