CHERYL ELLIOTT, CPC

*** ******* **** ********, ** 28054

704-***-****/ ablzuc@r.postjobfree.com

CAREER OBJECTIVE

Seeking a Management position in the healthcare industry which utilizes my

** ***** of management experience, 10 years of healthcare industry

experience, and my Bachelor Degree in Business Management.

PROFESSIONAL SUMMARY

Experienced Manager with a Bachelor Degree in Business Management, 14 years

of progressive management experience, and 10 years of healthcare industry

experience. Proven ability to successfully manage all aspects of a high

volume Urgent Care Center and an Internal Medicine office. Experience

implementing office & laboratory protocols and guidelines; recruiting,

training, and managing staff; motivating staff to increase productivity;

managing departmental budget; establishing and monitoring productivity

goals; overseeing staff and physician scheduling; monitoring patient flow

and ensuring that it occurs in an efficient and cost effective manner.

Outstanding leadership skills and analytical skills with strong problem

resolution capabilities.

SKILLS

. Strong organizational and time management skills with the ability to

manage multiple projects simultaneously

. Strong leadership skills and management skills with the ability to

motivate and oversee individuals and projects

. Demonstrated ability to strengthen client relationships and maximize

business opportunities

. Strong verbal and written communication skills and the ability to

effectively communicate with customers, vendors, and staff at all

organizational levels

. Proven analytical skills and problem resolution abilities

PROFESSIONAL CERTIFICATIONS

Apr. 2003 CPC (Certified Professional Coder)

PROFESSIONAL EXPERIENCE_________________________________________________

Nextcare Urgent Care 2009 -

Present

Practice Manager Charlotte, NC

. Directs and coordinates all daily operations of a high volume urgent

care center.

. Maintains environmental and infection control standards.

. Ensures that adequate staffing is present through the scheduling of

receptionists, medical assistants, practical radiology technicians,

radiology technicians, occupational medicine coordinators and any

additional staff needed.

. Manages clinic expenses and revenues and provides input in annual

budget process and monthly review of profit and loss statements.

. Participates in interviewing, hiring, orientation, and training of

personnel.

. Addresses client concerns promptly and provides a necessary

resolution.

. Interacts with Medical Site Director regularly to ensure appropriate

operational and clinical service delivery.

. Conducts quality assessments to ensure patient satisfaction and

safety.

. Evaluates work performance of staff and provides performance

recognition or disciplinary action.

Tenet Health Care 2006 - 2009

Practice Manager Fort Mill, SC

. Managed 18 employees and administered all daily operations for 2 high

volume practices.

. Managed human resources policies and procedures such as payroll

processing, staff recruitment, and staff scheduling.

. Monitored practice expenses, account payable/receivables, inventory,

and budget control.

. Coordinated and managed internal projects from start to completion.

. Implemented a strong public relations program that increased community

awareness of the practice.

. Created an environment of collaboration by motivating employees,

increasing productivity, and maintaining a professional work

environment.

Carolinas Healthcare System- CPN 2000 - 2006

Coding Consultant II Charlotte, NC

. Assigned ICD-9 and CPT codes for optimal reimbursement.

. Responsible for all billing for outpatient/inpatient procedures.

. Demonstrated proficiency in coding, insurance billing, and insurance

follow-up.

. Provided consultation regarding coding & billing issues to providers &

clinical staff.

. Responsible for chart auditing.

Carolinas Healthcare System- CPN 1999 - 2000

Customer Service/Patient Account Representative

Charlotte, NC

. Exceeded job expectations, while responding to over one hundred

incoming calls.

. Enhanced patient satisfaction by resolving complex situations while

maintaining a professional demeanor and providing quality customer

service.

. Initiated monthly budget plans.

Nikki and Joey's Deli & Retail Store 1995 -

1997

Owner/General Manager New Haven, CT

. Created and established new business by developing sales and marketing

strategies, which ensured customer satisfaction.

. Coordinated work schedules for all employees.

. Administered payroll and accounting functions.

. Responsible for negotiating all vendor contracts.

. Created and enforced company policies and human resources procedures.

. Recruited and managed employees.

Joseph Elliott Wholesale & Retail Company 1984 -

1995

Manager of Operations New Haven, CT

. Administered all company finances.

. Managed twenty-five employees, organized and conducted employee

training sessions, provided constant leadership and motivation to

employees.

. Analyzed operating costs and expenses, and developed a plan to

dramatically lower cost and maximize profit potential.

EDUCATION__________________________________________________________________

June 2006 - University of Phoenix - Bachelor of Science, Business

Management Charlotte NC

2002 - 2005 - Central Piedmont Community College - Health Technology

Charlotte NC

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