Customer Service Management
Resume:
Lindsey Frost
Decatur, AL *5603
*************@*****.***
Summary of Qualifications
Business professional experienced with working in high pressure environments demanding organizational,
technological, and intrapersonal skills. Demonstrate high ethical standards, responsibility, accuracy,
attention to detail, and commitment to excel. Areas of proficiency include:
Problem Solving • Event Planning • Word Processing
•
Language Skills & Proofing • Research & Response • Scheduling
•
Customer Service & Relations • Compliance & Security • Computer Operations
•
Relationship Management • Policy Planning • Incentive Planning
•
Selected Experience
Administrative Support:
• Assisted owner and operator of popular bridal shop with scheduling of appointments, coordination
of customer ordering, and processing and pick up of merchandise.
• Prepared, organized, and updated back office documents such as dormant account and change of
address reports at a local credit union.
• Researched and settled provider account balance or billing issues before escalation to upper
management at the state’s largest insurance company.
• Provided phone support including redirection of calls to the appropriate individuals and completed
follow up for customers when necessary.
• Balanced ATM and vault at local credit union and provided reports to necessary management areas
for compliance with company and federal guidelines.
Management & Training:
• Trained and managed new consultants and staff members on a seasonal basis at a busy bridal shop.
• Worked closely with upper management heading team projects and events to improve facility
operations, efficiency, and employee satisfaction at the state’s largest insurance company.
• Answered supervisor call back requests and resolved complaint calls before escalation to upper
management.
• Ensured compliance with company guidelines, policies, and procedures to improve efficiency and
accuracy at each position held.
• Selected to pilot test multiple new software programs and then to train coworkers in the use of those
programs.
Customer Service
• Advocated on behalf of members at a local credit union and medical providers at an insurance
company to ensure their needs are met to ensure repeat business and a satisfactory professional
relationship.
• Greeted and advised prospective brides in all aspects of wedding planning such as etiquette, venue,
and selection of attire.
• Answered incoming customer calls, re directed calls when necessary, and completed
correspondence and follow up when necessary.
• Conducted account research and clarified discrepancies and questions in person and by telephone at
local credit union.
• Opened bridal shop early or closed late when necessary to ensure the highest quality of service and
convenience to the customer.
• Implemented a system to help consultants remember the names and details of customers each time
they came in the shop.
Employment History
BLUE CROSS AND BLUE SHIELD OF AL, Huntsville, AL 205-***-****
Customer Service Representative
June 2009 Present
Family Security Credit Union, Decatur, AL 256-***-****
Member Service Representative; Teller
September 2007 – June 2009
The Something Blue Shoppe, Hartselle AL 256-***-****
Bridal Consultant
December 2005 – September 2007
Education
ATHENS STATE UNIVERSITY, Athens, AL 256-***-****
BS, Human Resource Management
References available upon request.
Contact this candidate