Administrative Assistant Manager

CHERI FLORY

*** **** **** #** ********, Ohio ****0 419-***-****

Email: ablzrv@r.postjobfree.com

EXPERIENCE

Self Employed - Rossford, Ohio January 2010 -

Present

Daycare Provider

. Supervise older children before and after school

. Organize activities and implement curricula that stimulate children's

physical, emotional, intellectual, and social growth.

. Help children explore individual interests, develop talents and

independence, build self-esteem, learn how to get along with others,

and prepare for school.

Center for Innovated Food Technology - Toledo, Ohio September

2007 - January 2010

Value-added Intern

. Organized information into a structured database system.

. Collected additional information as needed to complete Market Maker

database development as directed by CIFT project manager.

. Communicated with farmers, organizations and industry representatives

for additional information.

. Identified new market areas as deemed appropriate.

. Assist project mangers in collecting information and entering into a

computer-based format.

. Conducted Internet searches on specific topic areas and format as

directed.

. Created of PowerPoint presentations (advanced)

. Created specialized materials (charts, graphs, etc.)

. Created of event materials (flyers, brochures, and postcards),

interfacing with printer and mailing.

. Completed supervised work on company Website.

Harbor Behavioral Healthcare - Toledo, Ohio February 2007 -

April 2007

Software Applications Trainer

. Worked a centralized help desk for coordination of support services

throughout the organization to increase the efficiency and

effectiveness of support services.

. Maintained productivity training of end users and supported software

applications including PsychConsult, Microsoft Office Suite (97, 2000,

2003) - Excel, Word, Access, Outlook, PowerPoint.

. Updated standard documentation for employees based on job functions

reducing the time required to perform job requirements.

Mercy College Northwest Ohio/ Phoenix Services - Toledo, Ohio October

2005 - February 2007

Administrative Assistant

. Provided secretarial assistance to the Department Head(s), and

Manager(s). Handled confidential data; follows established facility

and departmental policies and procedures. Composed written

correspondence by accurately typing memos and reports from rough

drafts or machine dictation. Received, reviewed, distributed and

responded to mail / email.

. Compiled and interpreted data from records to develop reports.

Developed, implemented and maintained department record keeping and

file systems by hand, machine or terminal. Records could be related

to employee payroll and attendance, work orders, purchase orders.

. Served as receptionist by providing information in person or by phone

concerning programs, policies and procedures of the department. Daily

contact with a variety of people within the department and facility

and outside agencies, and vendors, sales of merchandise to faculty and

students.

Nonnemaker Custom Seal Coating / Columbus Grove, Ohio July

2004 to February 2006 - Seasonal

Office Manager

. Prospected for new business, received, reviewed and typed bids for the

owner and sales manager.

. Provided customer duties included processing employee payroll; paying

bills, ordering supplies, sales support and running reports. Kept

accurate records of past due and account activities.

. Processed accounting by receiving cash and check receipts, maintained

ledger book and computer records of bank deposits.

. Ensured communication between the field group and the home office.

Prepared information for meetings and corresponded with member

representatives on upcoming meetings.

Institute for Orthopedic Surgery / Spherion, Lima, Ohio October 2004

- March 2005

Administrative Assistant/Insurance Collections

. Answered phones, greeted and assisted visitors, and handled general

administrative duties, such as filing, faxing, copying and mailing.

. Audited the payments of the third party carriers to ensure that

appropriate payment was made and responded to each complaint in

writing with the findings of the audit. Responsible for the data

entry relative to medical billing, printing.

. Responsible for a number of data entry and clerical tasks.

. Superior telephone, customer service and computer skills with master

proficiency in MS Word, Excel, Outlook and PowerPoint.

Lima Memorial Hospital / Manpower, Lima, Ohio June - September 2004

Administrative Assistant

. Provided administrative support to the VP of Medical Affairs by

maintaining confidential correspondence, appointments and meetings.

Prepared and processed purchase orders relating to Physician Services

guidelines.

MetoKote Corporation, Lima, Ohio August 1999-November 2003Help Desk

Analyst/Trainer

Managed Tier 1 Help Desk telephone support by building rapport with

and elicited problem details from help desk customers. Served as

primary support for the company's global Inventory tracking system.

Helped Network Department provide support to end users to ensure

client satisfaction.

Assisted programmers in identifying operational opportunities for

continuous improvement through the use of company-approved procedures

by testing in-house software.

Prepared training documentation for the company's internal systems.

Trained plant Receiving, Production and Shipping personnel on proper

use of the company's Inventory tracking system. Launched successful

educational division, developing curricula and teaching application

courses such as Word, Excel, and Windows 95/98.

Established user accounts, rights, permissions and security for all

classified documents. Tracked desktop asset tags, installed and

updated computer applications on computer desktops.

Supported entire IT Department with secretarial and administrative

duties. Planned, scheduled and administered office operations,

oversaw data entry, telephone support, mail distribution, scheduled,

filed and distributed reports. Arranged and coordinated travel

itineraries, including airfare and accommodations. Maintained

confidential correspondence, appointments and meetings for the IT

staff. Prepared and processed purchase orders relating to IT projects

per IT guidelines. Assisted IT Manager and CEO with financial

reporting.

Turner Broadcasting Systems, Inc., Atlanta, Georgia May

1989 - July 1999

Computer Operator/Technical Analyst

Monitored mini and mainframe computer systems: using Information

System Network. Processed IBM production jobs executed in MVX/XA and

DOS/MVT controlled by VM.

Processed AS/400 production jobs, processed backups and set up user

securities.

Set up nightly production jobs in JOBTRAC and was responsible for

setting up system shutdowns and restarts times.

Provided technical support to CNN, Headline News, CNN Sports

Illustrated, CNN-Radio and CNN bureaus around the world as well as

after hour technical support for Telecom, Mainframe and Mini users.

Prepared documentation used for training and everyday use for the

operational staff.

Maintained Disaster Recovery Documentation for the Data Center.

Remedy Administrator for Data Center and liaison between IT Department

and the Help Desk Department.

Scheduled necessary training sessions for employees to ensure proper

customer services skills.

ADDITIONAL SKILLS

. Master proficiency with Microsoft Office products, Word, Excel,

Access, PowerPoint & Outlook, Crystal Reports, and Publisher.

. Experienced working in a team-oriented, collaborative environment

. C+ Certification Training

. Product expertise includes facsimile equipment, copiers, cellular

telephones, pagers and office systems.

. Adobe products such as InDesign, Photoshop, Illustrator.

. HTML, XHTML, PHP, Web Expression.

EDUCATION

University of Toledo, Toledo, Ohio

Majoring in: Web Design

Associates Degree

University of Toledo, Toledo, Ohio

Majoring in: Computer Software Specialist Technology

Associates Degree

Northwestern Technical College, Lima, Ohio

Majored in Computer Applications with a Minor in Business

AWARDS

National Honors for Collegiate Scholars

KEYWORDS

Training Coordinator, Desktop Support Analyst, Helpdesk Analyst, Helpdesk

Manager, Computer Operator, Administrative Assistant, Billing Coordinator,

Technical Analyst, Office Manager

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