Sales Customer Service

Debe K. Mesker

**** *. ****** ***** **** • P.O. Box 1222

Rimrock, Arizona 86335

928-***-**** • Cell 928-***-****

Objective:

To secure a position in an organization that utilizes my skills in customer service,marketing, technology, organization, management, procurement, and sales. To work cooperatively and cohesively with superiors as well as other members of the team to achieve company growth, customer satisfaction and overall staff well-being.

Experience

03/07 to present Mirror Images Printing Center, Flagstaff, AZ

Sales/Graphic Design

• Generate leads, maintain contacts, initiate cold calls and printing sales in the Sedona area

• Responsible for typesetting and graphic design needs for in house art department.

10/01 to 03/07 Creative Printing and Copy Too, Sedona, AZ

Managing Partner/Sales

• Responsible for estimating, scheduling and coordinating work flow within the company, while maintaining a high level of customer satisfaction, and monitoring company growth and profits.

• Staffed and supervised staff at the counter for both self-serve and full service copy needs

while monitoring design, offset printing and outside vendor departments.

• Design all marketing materials for advertisement and company needs.

• Created work flow charts (by station) for company training manual.

• Active in the interviewing process, hiring and training of personnel.

• Responsible for all order procurement, including but not isolated to: inventory, outside sourcing and chemistry needs. Responsible for negotiating best price, best product and on-time delivery schedules of consumables.

• Oversee and manage all operative accounts while maintaining a personal sales volume of 30 percent on the average of total account base during tenure with organization.

• Designed remodel to achieve more efficient flow of work; this resulted in a 15% immediate increase in production with no additional staff requirements.

• Company monthly sales average tripled under management tenure.

02/99 to 10/01 Sedona Color Graphics, Sedona, AZ

Sales/General Manager

• Responsible for commercial printing division production schedules,

quality and customer delivery requirements and pricing structures.

• Initiate sales and maintained customer service and fulfillment requirements.

• Oversee and manage all operative accounts while maintaining a personal

sales volume of 60% of overall commercial printing account base of organization.

• Implemented cross-training of production personnel.

• Developed marketing materials for printing and publishing divisions.

• Responsible for estimating, scheduling and coordinating projects with staff,

clients and vendors to enable better order fulfillment.

• Interviewed, hired and trained personnel as required.

• Ordered paper, chemistry and prepress materials.

• Evaluated, controlled and cut overall operation costs.

06/95 to 02/99 Marketing Magic, Sedona, AZ

Office Manager/Sales/Graphic Designer

• Developed print brokerage division of organization through phone and outside sales calls.

• Established numerous vendor contacts.

• Estimated overall production costs versus profit margins.

• Sales revenues of this organization increased 200% during tenure.

• Personal sales represented 70% of company’s gross revenue.

• Developed marketing concepts to achieve most cost effective production methods and met them.

• Hired graphic designers, oversaw and participated in conceptual and final

development of all advertising, design and audio-video campaigns.

01/85 to 06/95 Reprosystems, San Diego, CA

Operations Manager

• Began in the bindery department and progressed through prepress, press,

graphic design and into management within three years.

• Responsible for the hiring and training of staff for the front counter,

graphic design, prepress, press, bindery and sales.

• Company volume increased by 400% during my management tenure.

• Worked as right hand to owner.

• Assisted with design of new facility, as well as outside contractors and

hands-on construction to achieve maximum form and function of entire facility.

06/82 to 12/84 Grolier Interstate, San Diego, CA

Assistant District Sales Manager/Trainer

• Trained new employees in sales presentation of educational materials

for #1 office in U.S. during tenure.

• Personal demonstration of product to clients, resulted in a

closing ratio of 67% with less than a 1% cancellation rate.

06/82 to present Freelance graphic artist/designer

• Proficient in Adobe Photoshop, Illustrator, InDesign and Quark Xpress.

• Able to design and manipulate Microsoft Publisher, Microsoft Word as well as Adobe Acrobat successfully for Print industry prepress requirements.

• Strong aptitude and willingness to learn any software required for fulfillment requirements to meet client deadline and/or team needs.

Education:

09/78 to 06/82 Bowling Green State University, Bowling Green, OH

B.S. in Education, B.A. in Fine Art

Grade Point Average: 3.76

Graduate from Paulding High School, Paulding, OH

References available on request

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