Amanda Smith

**** *. ******* ** #****

San Bernardino, CA 92404

909-***-****

ablzqp@r.postjobfree.com

WORK SKILLS

Proficient in 10-key by touch, type 45 wpm, Microsoft Office, management

skills, multi-tasking, customer service oriented and phone skills.

EMPLOYMENT

US Census Bureau 909-***-**** San Bernardino, CA

April 10-July 2010

Crew Leader

Responsible for administrative paperwork, fingerprinting and training for

team of 20 enumerators

Complete training for new team members

Responsible for daily time sheets and payroll

Responsible for keeping respondents confidentiality

Responsible for observations and on-the-job training for all team members

Kelly Services/Allstate 626-***-**** Diamond Bar, CA

Oct 08-May 09

Agency Service

Respond to inquiries from agents and their staff in a call center

environment.

Answer insurance questions regarding status of accounts, billing and

coverage.

Analyze and sort information given to determine the appropriate

resolution, or appropriate area to handle.

Handle agent changes on the system, and initiate investigations of system

problems.

Follow-up to make sure requests are handled.

Arbonne International 949-***-**** Irvine, CA

Aug 06-Oct 08

Business/Email Support Specialist

Answer inbound calls from Consultants with questions about orders and

products.

Assist Consultants with Technical problems with the website.

Answer Emails from Consultants requiring help with Products, the Website,

Orders, Shipping, Returns and Complaints.

Answer Escalated emails from Consultants with severe Complaints or

reactions to product.

Create, update, and edit Consultant and Client Profiles.

Process Returns, issued credits, and file forms

Assist with Credit Card disputes and transactions. Answering call and

emails with questions. Faxing and Filing confidential information and

documents.

Average handle time for calls is 3 minutes. Can handle 100-200 calls a

day.

Answer an average of 150-200 emails a day for Consultants.

Overstock.com 801-***-**** Salt Lake City, UT

Nov 02-Aug 06

Fraud Prevention

Verifying orders to help prevent identity theft

Calling customers and financial institutions to verify critical

information.

Data entry and customer service.

Charge backs issued by credit card companies.

Take an average of 150 calls a day

EDUCATION

University of Phoenix June 2009-present

Associates Degree in Health Care Administration program

Fairvalley High School Covina, CA General Academics, Diploma received

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