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Administrative Assistant Customer Service

Location:
Florence, SC, 29505
Posted:
August 16, 2010

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Resume:

Roberta Ann Bozarth

*** **** ********* ******, ******, SC 29536

ablzpc@r.postjobfree.com . 843-***-****

Administrative Assistant

Qualifications:

** ***** ********** ** ************** / Executive Assistant / Event

Planner

Advanced Microsoft Office Skills - Outlook, Word, Excel, PowerPoint,

Access

Excellent Customer Service and Sales Support Skills

Proofreading/Editing Marketing Pieces and Advertising Circulars Using

Adobe Acrobat Professional

5 Years Experience in Health/Life/Disability Insurance

Multiple & Simultaneous Executive Calendar Management

Travel Arrangements for Both Associates and Guests

Planning, Catering, Hosting Company Events and Customer Visits

Procurement of Office Supplies, Equipment, Services

Internet Research and Analysis for Sales / Marketing Opportunities and

Vendor Selection

Employment History:

Temporary Assignments Through Spherion Staffing - Florence, SC

2010

Sales Assistant at McCall Farms

PROJECT: Order entry, customer service, sales reports and

presentations

Receptionist / HR Assistant at Nucor Steel

PROJECT: Answer phones, greet guests, type HR related documents

Temporary Assignments Through Employment Agencies - Northwest Arkansas

2009

Administrative Assistant to Human Interest Specialist at Saatchi & Saatchi

X

PROJECT: Updating / revising job descriptions; preparing for open

enrollment; catching up filing overflow

Administrative Assistant to Human Resources Team at Northwest Medical

PROJECT: Updating / revising job descriptions; answering calls in

receptionist's absence; sorting mail

Administrative Assistant / Receptionist at Proctor & Gamble

PROJECT: Answering phones; working with security officer to direct

walk-in traffic; sorting mail

Proofreader for Ivie Corporation at Wal-Mart Home Office

PROJECT: Proofreading new Great Value, Equate brand packaging; daily

status reporting on issues / completion

VA Hospital - National Veterans Wheel Chair Games - Omaha, NE

2008

Administrative Assistant to Facilities / Site-Setup Manager

RESPONSIBILITIES: Coordination of Key Leads for set-up of

individual games; heavy Excel and Project Management

in writing manual for each event including maps for locations of

medical tents, port-a-potties, games equipment, etc.; contract

negotiation and vendor communications for bus schedules, ramps, tents,

tables, chairs, etc.; purchase orders for all supplies and tools for

setting up events; volunteer calls and letters, directing signup for

each event; physical review of each venue and attention to detail for

specific needs and signage at each location.

REASON FOR LEAVING: Contract position, completed.

Roberta Ann Bozarth

400 East Jefferson Street, Dillon, SC 29536

ablzpc@r.postjobfree.com . 843-***-****

Employment History:

Pelton & Crane, Division of Danaher Corporation - Charlotte, NC

2006-2007

Executive Assistant to CFO, HR Director and VP of Operations

RESPONSIBILITIES: Maintaining daily, weekly and monthly reports for

Director of HR, Operations, and Finance. Heavy calendar maintenance and

scheduling of meetings with other executives and direct reports for all

three supervisors. Travel arrangements for recruiting events, trade

shows and meetings at other Danaher locations. Planning and

organization of employee events for the entire company, including

company holiday luncheon with door prizes, open enrollment for benefits

transition; monthly birthday parties and service recognition;

coordinating and catering lunch and dinner for training events and

workshops. Setting interview appointments and conducting initial phone

screening of candidates for open positions; benefits administration and

new hire orientation; preparing and routing capital appropriation

requests and expense report auditing; initiating, organizing and

maintaining confidential files for each of the three departments;

creating and updating PowerPoint presentations.

REASON FOR LEAVING: Moving to Nebraska

Merchandising Corporation of America - Charlotte, NC

2005-2006

Executive Assistant to CEO

RESPONSIBILITIES: Correspondence on behalf of the president and sales

team, via mail, phone and e-mail. Scheduling appointments, managing

executive calendars, and travel arrangements for 40 associates.

PowerPoint presentations for sales and customer summaries, and Excel

spreadsheets for industry comparisons. Proofreading and editing

contracts, various presentations, and advertising. Procurement of

office supplies and other services for the organization, including price

comparison-shopping for best cost of goods and services, event

coordination for company outings and customer visits, including all

preparation and catering needs.

REASON FOR LEAVING: Personal Reasons

Varnell Struck & Associates - Mooresville, NC

2003-2004

Administrative Assistant to Assistant Director

RESPONSIBILITIES: Auditing expense reports for field representatives.

Answering questions from the customer's stores and representatives.

Creating forms, maintaining spreadsheets. Supporting the Director,

working with the customer merchandiser for the communications products.

REASON FOR LEAVING: Temporary contract, position eliminated.

Morton Custom Plastics

2000-2001

1. Thermoforming Plastics Division - Harrisburg, NC

Executive Administrative Assistant to General Manager / VP

RESPONSIBILITIES: Designing and upgrading sales presentations using

PowerPoint, Word, and Excel. Supporting

the Management Team, maintaining calendars, typing correspondence, and

arranging all travel and hotel accommodations

for sales staff, customers and corporate visitors. Event coordination

and hosting of special events such as sales

conferences, customer outings at Lowe's Motor Speedway, vendor and

customer lunches on site, and any special training

events. Expediting all maintenance and housekeeping issues, and any

special purchases for the management offices.

REASON FOR LEAVING: Company lost several key customers; layoff and sale of

business.

2. The Metals Division (Premier Machining, Inc.) - Concord, NC

Production Control Specialist / Customer Service

RESPONSIBILITIES: Entering purchase orders, scheduling work orders

being run on production floor, managing delivery dates and expediting

orders by acting as liaison between customer and the production and

purchasing teams, typing correspondence and customer audits for Sales

Management, maintaining weekly sales and bookings reports for Management

and Owner.

REASON FOR LEAVING: Post 9/11, companywide layoff.

Roberta Ann Bozarth

400 East Jefferson Street, Dillon, SC 29536

ablzpc@r.postjobfree.com . 843-***-****

Employment History:

AdecCo Employment Services - Charlotte, NC

1999-2000

Executive Administrative Assistant to General Manager and VP of Corporate

Sales

RESPONSIBILITIES: Preparing sales presentations and typing contracts.

Maintaining daily staffing reports and weekly

financial reports for the corporate office, ordering office supplies.

Organizing and preparing all area sales and company

meetings.

REASON FOR LEAVING: Shorter commute and better opportunity.

Good Humor - Breyers Ice Cream - Charlotte, NC

1997-1999

Administrative Assistant to Regional Business Manager

RESPONSIBILITIES: Managing seven phone lines, making all travel

arrangements for the office, maintaining daily sales reports, ordering

office supplies. Working with area brokers to keep all reports and

correspondence flowing to the corporate office in a timely manner.

Creating presentations for customers and Corporate Executive Board.

REASON FOR LEAVING: Area Manager promoted, local office closed.

Jefferson Pilot Insurance - Charlotte, NC

1996-1997

Sales Assistant / Receptionist

RESPONSIBILITIES: Complete sales support by answering phones and

greeting walk-in brokers, distributing mail and faxes, initial manual

ratings on Multi-Mate system, information gathering and correspondence

with brokers and clients, typing correspondence, file maintenance, and

customer service calls between the corporate office and existing

customers.

REASON FOR LEAVING: Discontinued sales of group medical plans, position

eliminated.

Advanced Benefit Designs, Ltd. - Lafayette, IN

1992-1995

Administrative Assistant / Office Manager

RESPONSIBILITIES: Fielding all customer service calls regarding claims

and appeals, billing, other various administrative concerns. Scheduling

appointments for the agent, preparations for sales appointments by

compiling competitive quotations in spreadsheet form. Designing

marketing brochures/advertising flyers, creating a variety of

presentations to compare proposed benefits and premiums, financial

status, and new products to prospective clients. Paying bills,

including commissions to agents, payroll, and tax deposits. Handling

mailings for newsletters and prospecting. Supervision of two full time

employees.

REASON FOR LEAVING: Moving to Charlotte, North Carolina

References Available Upon Request



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