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Sales Customer Service

Location:
Hialeah, FL, 33018
Posted:
July 26, 2010

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Resume:

YUDYTH VERA

ablznx@r.postjobfree.com • (C) 786-***-**** • (H) 305-***-**** • http://www.linkedin.com/in/yudythvera

Business Analyst • Supply Chain Solutions

Top performing Business Analyst with extensive operational proficiencies including strategic planning &

fulfillment, supply chain solutions as well as financial analysis and risk management. Over 14 years of

expertise with Fortune 500 companies in the dynamic and diverse Latin America, Caribbean and Canadian

markets. Successful in working under highly stressful situations and adaptable to the ever changing needs

of the business environment while maintaining impeccable ethics and integrity. A highly energetic and

dedicated team player with excellent analytical and communication skills.

Core competencies include:

• • •

Strategic Forecast Planning Supply Chain Solutions Organizational Proficiencies

• • •

Project Management Transportation Expertise Business Development

• • •

Executive Reporting Technology Integration Efficiency Improvements

• • •

Relationship Building Analytical Thinking Customer Support

CAREER EXPERIENCE

SONY ERICSSON MOBILE COMMUNICATIONS, Miami Florida 2007 – June 2010

Senior Financial Analyst / Sales & Demand Planner, 2007 – June 2010

Successfully orchestrated the planning and fulfillment of Sony Ericsson’s product portfolio within the

telecommunications industry in Latin America (2008 Figures: 22.3 million units shipped in 25 Latin American

countries, and over 3 Billion dollars in revenue.) Engaged leadership and communication skills to effectively

manage international product teams in order to meet established sales and production targets. Minimized turnover

impact by facilitating the transition of new employees through training, coaching and mentoring of Sony Ericsson’s

sales operations and planning procedures.

• Coordinated the weekly and monthly forecast process with all Country Heads, Key Account Managers and

Global Supply, proactively driving business maximization by identifying local opportunities and risks in

accordance with the flexibility of production plans. Challenged bottoms-up forecast to ensure demand

accuracy is aligned with market conditions, inventory levels and product sell-through.

• In conjunction with the Country Managers, established and monitored correct levels of customer

inventories, stock analysis, order placement and weekly demand balancing. Developed and successfully

implemented advanced planning methods based on analytical tools, with key operators in Brazil (Vendor

Management Inventory & Collaborative Planning Forecast Replenishment).

• Main interface with cross functional groups such as Finance, Marketing, Business Intelligence and

Technical Acceptance facilitating the development and implementation of profitable market strategies for

assigned product lines.

• Supported day-to-day activities to achieve on-time model launches from conceptual phase through operator

acceptance, market launch and finally to product end of life while focusing on timely product distribution

throughout the lifecycle of the phone ensuring market share vs price segmentation was aligned with

company goals and targets.

Continued…

YUDYTH VERA • Page 2

Career Experience Continued

• Acquired comprehensive knowledge of import duties, definition of credit limits, cross border transportation,

and multi-factory sourcing to guarantee orders are met accurately and within customer deadlines as well as

ensuring optimal set up is in place in terms of cost efficiency.

• Provided information flow and analysis to top management highlighting areas of opportunity and growth

potential per country and product in order to achieve set targets. Translated volume figures into financial

impacts in terms of volume, net sales, cost of sales, margin, etc.

UPS AMERICAS REGION, Miami, Florida 1996 - 2007

Sales Support Supervisor, 2004 – 2007

Americas Region Sales Force Automation Coordinator responsible for implementing, integrating and

supporting UPS technology tools to over 300 Sales People in Canada, Latin America and the Caribbean.

Developed and executed LATAM business, sales and cost plans for District and Region Sales Groups. Directly

supported Region VP of Sales and other Staff Managers through extensive reporting and weekly / monthly

presentations. Designed sales initiatives and promotional programs to maximize revenue opportunities.

Supervised the day-to-day operations of the Sales Support Department which included coaching and mentoring

of the administrative staff as well as weekly payroll processing and monthly / yearly reviews of 7 employees.

Sales Operations Supervisor, 2003 – 2004

Directed the development, training, motivating and coaching of the Sales Force in order to produce desired

high performance results while growing existing customer base and managing churn. Monitored said results

and activities to ensure sales, retention and compliance objectives were met. Strengthened communication and

cross-functional support among the Sales, Engineering, Marketing, Customer Service, and Business

Operations organizations.

Latin America National Accounts & Customer Service Supervisor, 1996 – 2003

Promoted from Specialist to Supervisor in July 2000. Protected, secured, and grew revenue position of UPS

within its largest international corporate accounts. Assisted with the development, validation and

implementation of product and service pricing strategies. Directed daily account management and monthly

reviews of billing trends for specific customers. Identified opportunities and challenges within account base and

created strategies to maximize profit, revenue and market share while facilitating information flow between UPS

and its key accounts. Formulated sales plans to achieve sales and profit targets for current and prospective

accounts while maintaining consistently high levels of customer satisfaction through dedicated account support.

EDUCATION

University of Phoenix

Candidate for completion of Bachelor‘s of Business Management Degree

3rd year student

Estimated date of Completion: Mid 2011

TECHNICAL SKILLS

Microsoft Office Products (Excel, Word, PowerPoint, Outlook)

Request and Delivery Planning / SAP Interface Applications (JIBE/APO/SMART/ABS)

Siebel Interface Applications (UPS TEAMS & Data Warehouse)

Strategic Planning & Demand Forecasting

Bilingual in English & Spanish, basic proficiency in Portuguese



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