Customer Service Accounting

KARLA C. JOHNSON

**** ***** **** ***********, ** 32303 850-***-****

ablznp@r.postjobfree.com

Objective To secure permanent position with a dynamic

organization that will enable me to apply and

further develop my analytical skills in accounting

practices.

Education Florida A&M University, Tallahassee, FL

Bachelor of Science: Accounting 08/10

GPA: 3.1 / 4.0

Tallahassee Community College, Tallahassee, FL

Associates of Science: Accounting 12/07

GPA: 3.3 / 4.0

Experience

07/09 - Present Leon County School District Office, Tallahassee,

FL

Senior Accountant Clerk (OPS)

Performs various audit related tasks to include

planning of audits, performance of audit field

work, and issuance of audit reports. Develops and

maintains excel files for logging, tracking,

maintaining and auditing fiscal data.

Reconciles the Leon County Schools internal

accounts. Provides and requests useful information

to the Leon County Schools Bookkeepers. Analyzes

and reviews the Leon County District expenditures

for accuracy and completeness. Conducts special

12/09 - 04/10 studies and assists with special projects per

request. Provides clerical work to the staff of

Internal Auditing, and performs other related

duties as assigned.

Volunteer Income Tax Assistance (VITA),

09/07 - 08/09 Tallahassee, FL

Certified Tax Preparer

Prepared tax returns. Researched tax issues.

Determined the factual evidence for refunds

claims. Completed quality reviews of tax returns,

and provided other assistance as needed.

Department of Juvenile Justice, Tallahassee, FL

Secretary Specialist (OPS)

Provided clerical support to Chief of Personnel,

including, maintained calendar and coordinated

conferences and meetings. Greeted/provided

information and assisted customers. Answered

incoming telephone calls, determined purpose of

callers, and forwarded calls to the appropriate

person. Took and delivered thorough messages when

appropriate.

Received, sorted, and routed incoming/outgoing

mail. Processed and distributed all incoming

packages. Assisted users, sent faxes, made copies,

retrieved and routed incoming faxes.

Recorded staff and PAR Liaison meeting minutes.

Released officer from active duty for 15-30

minutes break. Managed Bureau petty cash fund.

Actively planed, organized, and coordinated staff

functions. Performed other related duties

assigned.

08/05 - 09/07 Department of Juvenile Justice, Tallahassee, FL

Senior Clerk (OPS)

Maintained active personnel files, assisted

walk-in customer, opened and distributed mail,

performed special projects, made name changes on

personnel files, answered telephones, faxed

information, and updated information in People

First.

Activities Cum Laude Graduate (2010); Volunteer Income Tax

& Honors Assistant VITA/TEC Certification (2009 - Present);

National Association for Black Accounts (NABA)

(2009 - 2010); Tallahassee Community College

Alumni (2009- Present); Home Mission Society (2009

- Present); Scholarship Recipient, Community

College Transfer (2008); Minority

Scholarship(2008); Dean's List: Fall 2005-Spring

2007

Knowledge Knowledge of Accounting and Tax Principles,

Skills & Standard Office Procedures and Practices, Computer

Abilities Skills (Microsoft Word, Excel, PowerPoint, Access,

Outlook, People First) Organizational Skills,

Ability to Operate General Office Machines,

Understand and Apply Applicable Rules,

Regulations, Policies and Procedures, Adapt to

Constant Change, Work Independently, Establish and

Maintains Relationships with Others, Basic

Mathematical Calculations, Telephone Etiquette,

Typing, Filing, Reviewing, Collecting, Analyzing

and Evaluating Data, Data Entry, Researching,

Reconciling, Critical Thinking, Problem Solving,

Effectively Communicate both Verbally and in

Writing, Time Management, Customer Service

References available upon request

Contact this candidate