Customer Service Manager

Holly P. Rickman

**** ****** ***** **( Aiken, SC 29803 ( 803-***-**** (

ablzn1@r.postjobfree.com

Qualificati Offering a background of specialized training and experience in outside

on sales, customer service, account management, product knowledge

Summary presentations, client assessments and education

Extremely skilled in interacting and communicating with decision making

executives

Able to easily establish and maintain effective business & customer

relationships

Education University of Richmond, Richmond, VA

Bachelor of Arts and Science, Major Rhetoric and Communication (May 2007)

Professiona

l Wise Services, MOX Project, Savannah River Site, Aiken, SC

Experience Office Administrator, (4/2009-Present)

Daily Human Resource responsibilities to include hiring contract employees;

Coordinate and arrange proper training for each Wise employee;

Obtain security clearance for all new hires;

Arrange a drug screen and breathalyzer for each new hire;

Assist with weekly manual time card processing

Responsible for tracking cost of time and material for multiple projects

Maintain Property logs for all equipment

Create and Design worksheet for daily use

Maintain a log of monthly man hour totals

Report and track drawing updates for the construction of the project

Accounting Principals, Richmond, VA

Staffing Consultant, (11/2007 - 3/2009)

Reviewed resumes, conducted phone screens, interviewed candidates, and

tested candidates for core competencies based on their experience

Constantly developed a qualified group of candidates available for

immediate hire as client staffing needs required

Coordinated the interviewing process between our clients and candidates

including the extending of offer letters to selected applicants

Performed thorough reference checks on candidates

Established and maintained professional working relationships with clients

and candidates

Sourced candidates utilizing methods such as recruiting, networking,

referrals, and online recruiting in order to maintain the highest quality

candidate pool

Continued to bring in new business from cold calling

Assisted clients with staffing needs in the areas of accounting, finance,

administration, and customer service

Generated new client contacts for business development through networking

opportunities

Met with hiring managers to ensure staffing needs were understood and

essential job functions were clear

Cottrell Communications, Richmond, VA

Account Manager, (2007)

Responsible for new business development and account management

Networking with several different organizations: BNI, Greater Richmond

Chamber, Chesterfield Chamber, River City Network, HYPE

Achievement University of Richmond Swim & Dive Team, Richmond VA

s Varsity Athlete, (2003- 2007)

Dedicated 20-25 hours/ week for practice and team functions/meets

Set goals each season

Granted a Swimming Scholarship

Record holder

4 time Conference Champion

Richmond Sports Backers, Richmond VA

Four month training program

Participant in the Sun Trust Marathon November 10, 2007

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