Customer Service Director
Resume:
Yanci J. Lavender
*** ***** ************ **. 662-***-****
Columbus, MS 39701 ablzlb@r.postjobfree.com
OBJECTIVE: To obtain a position within your company that will allow me to utilize my skills
EDUCATION:
University of West Alabama Livingston, AL
Masters of Science in Counseling Psychology June 2010-
Present
Mississippi University for Women Columbus, MS
Bachelor of Science in Family Studies August 2006-
May 2010
East Mississippi Community College Mayhew, MS
Associate of Science Liberal Arts August 2003-
May 2006
WORK EXPERIENCE:
Kmart Cooperation Columbus, MS
Cashier November 2006-
May 2010
Responsible for coordinating and conducting transactions
Assisted in stocking supplies and keeping area cleaned
Communicated with customers effectively dealing with diverse
interests and levels of authority
(15-20 hours per week)
Glenn Chapel C.M.E. Church Columbus, MS
Secretary February2006-
September 2007
Managed yearly church calendar and records
Planned church meetings
Prepared reports, church programs, spreadsheets and presentations
(10 hours per week)
Wendy’s Old Fashioned Hamburgers Columbus, MS
Cashier/Cook August 2001-
July 2005
Prepare customers sandwiches
Arranged the front area in which food was prepared
Presented customers with great service
(15-20 hours per week)
RELATED EXPERIENCE/VOLUNTEER WORK:
Trinity Nursing Home Columbus, MS
Social Service Intern January2010-
April 2010
Assist Director of Social Services with admissions, Pre-Admission
Screening (PAS), Minimum Data Sets (MDS), Care Planning,
Complaint Logs, Admission and Discharging of Patients, Insurance
Verifications and Family Council Meetings
Yanci J. Lavender
255 South Pickensville Rd. 662-***-****
Columbus, MS 39701 ablzlb@r.postjobfree.com
Activities Director Intern
Assist Director of Activities with planning activities for the residents
having care meetings, providing special dinners, and caring them out
on special outings
(280 hours completed)
Child Development Center of Mississippi University for Women Columbus, MS
Student Volunteer August 2007-
December 2007
Assisted in conceptualizing activities for toddlers
Controlled the toddler classroom while the teacher
handled paper work
Monitored the toddlers during nap time
Observed toddlers while formulating a case study
Boys and Girls Club Columbus, MS
Volunteer August 2009-
May 2010
Worked with members of the community
Helped implement plans and programs to enrich the
lives of those in attendance
Helped start an organization in which to deliver groceries
to the elderly which were unable to grocery shop on their own
Stokes Beard Elementary Columbus, MS
Volunteer Assistant Teacher August 2008-
December 2008
Implemented educational activities
Scheduled one-on-one students evaluations
Responsible for grading papers
QUALIFICATIONS:
Skills in Microsoft Word, Excel, Maintaining Calendars, Customer Service,
Interpersonal Skills, Multitasking, and sensitivity to respect confidential
information.
*Reference available upon request
Contact this candidate