Customer Service High School
Resume:
Tanya M. Rosario
Vero Beach, FL 32968
Cell Phone: 772-***-****
Email: ablzf2@r.postjobfree.com
Qualifications
I possess strong data analysis, research and organizational skills as well
as the ability to learn very rapidly. I am able to multi-task and
communicate effectively with all levels of management. In addition, I have
an advanced knowledge of Microsoft Excel, Word, and PowerPoint with an
intermediate and growing knowledge of Microsoft Access and Outlook.
Education
2001 - 2008 Liberty Training, Port St Lucie, FL
Various certifications from Liberty internal training department includes
customer service skills, Excel, training, and team building skills. All
certificates will be made available upon request.
1991 - 1995 Middletown High School, Middletown, CA
I earned my high school diploma.
Employment
11/2008 - Present
Unemployed
. During my unemployment, I explored my creative side by creating
wedding cakes. In addition, I took time to travel with my family and
become more involved with functions at my child's school.
12/2001 - 11/2008
Liberty
8881 Liberty Lane
Port St Lucie, FL 34952
Ending Position: Business Systems Analyst
Ending Salary: $17.76 per hour
Ending Supervisor: Fred Apfel
Reason for Leaving: I took time off to spend with my family and to pursue
creative interests.
. Created and maintained databases with MS Access for the different
teams within the Compliance department (2007 - 2008)
. When requested, I pulled data from various sources as requested by
teams within the Compliance department (2007 - 2008)
. Performed and reported on monthly shipping and license inspections
(2003 - 2007)
. Performed and reported on weekly paid and submitted claims reviews
(2003 - 2007)
. Performed and reported on physician order and assignment of benefits
reviews (2003 - 2007)
. Participated in quarterly SMS Audits and random
Medicare/Medicaid/Insurance audits (2003 - 2007)
. Obtained and reviewed documentation in the form of medical records to
present to Medicare and a Court of Law for the Medicare appeals and
ALJ process (2003 - 2007)
. Researched and reported on possible Compliance violations reported
from internal as well as external sources (2003 - 2007)
. Department specific training of all new employees to the Accounts
Receivable department with sub departments of Commercial Insurance,
Medicare, Posting, Private Pay and Collections (2002 - 2003)
. Received inbound calls from customers with billing questions or
problems (2001 - 2002)
. Worked service tickets regarding billing questions and address changes
(2001 - 2002)
12/2000 - 12/2001
Unemployed
. During my unemployment, I took care of my grandmother who had open
heart surgery and was suffering from Congestive Heart Failure. I did
the household chores, took her to her doctor appointments and sat with
her during the day in case she had an attack from her illness.
06/1998 - 12/2000
Airplanes, Inc.
2000 NE Jensen Beach Boulevard
Jensen Beach, FL 34957
Ending Position: Senior Compliance Analyst (Employed as Tanya Darby)
Ending Salary: $8.50 per hour
Ending Supervisor: Shirley Negri
Reason for Leaving: Took care of an ill grandparent.
. Reviewing all pre-employment paperwork completed by mechanics
. Ran daily and weekly tracking/trending reports
. Data analysis
. Tracking progress of background checks
. Managing the FAA required drug program
07/1997 - 06/1998
Unemployed
. During my unemployment, I was pregnant with my son and then a stay at
home mother.
05/1997 - 07/1997
Twin Pine Casino
Highway 29
Middletown, CA 95461
Ending Position: Cash Cage (Employed as Tanya Darby)
Ending Salary: $7.00 per hour
Ending Supervisor: Cash Cage Manager
Reason for Leaving: I moved back to Florida.
. Cashing winning receipts from gaming machines
. Walked the floor to cash winning receipts from gaming machines
. Provided customers with snacks and drinks
01/1997 - 04/1997
Circle K
9058 SE Bridge Road
Hobe Sound, FL 33455
Ending Position: Clerk (Employed as Tanya Darby)
Ending Salary: $7.00 per hour
Ending Supervisor: Susan Giarrusso
Reason for Leaving: I moved to California.
. Stocked, front, and faced shelves
. Ran cash register
. Cleaned store area
11/1995 - 04/1997
Hobe Sound Child Care Center
11580 SE Gomez Avenue
Hobe Sound, FL 33455
Ending Position: Teacher Assistant (Employed as Tanya Darby)
Ending Salary: $5.10 per hour
Ending Supervisor: Pam Wolf
Reason for Leaving: I moved to California.
. Created lesson plans
. Supervised field trips
. Participated in physical activities with children
. Put lesson plans into action
Personal References
Essie McArdle
Length of Time Known: 12 years
Katie Horn
Length of Time Known: 5 years
Dawn Blake
Length of Time Known: 5 years
Scott Dickson
Length of Time Known: 3 years
Chris Anderson
Length of Time Known: 2 years
Contact this candidate