Post Job Free

Resume

Sign in

Customer Service Assistant

Location:
Fort Drum, NY, 13602
Posted:
August 16, 2010

Contact this candidate

Resume:

EMPLOYMENT HISTORY

FORT HUACHUCA - ARMY

JUNE ***0 - PRESENT

FARSI-DARI-INSTRUCTOR-CULTURE ADVISOR

Worked as Dari-Farsi Linguist and evaluated materials and other documents

to the best of a linguist's knowledge and abilities to support other

linguists and to effectively communicate. Shared knowledge with linguists

to ensure continuous improvements in linguistic skills for general or more

technical translations from targeted language to English. Performed

routine translations and transcriptions and used Scholar website to obtain

information on cultural awareness and cultural references. Understood

background of interpreter, their culture, and cultural biases. Actively

listened to individuals from another cultures and understood behavioral

differences in South Asia cultures with respect to their behavioral and

cultural differences.

FORT DRUM-ARMY NY

JUNE 2009-JUNE2010.

AFGHANISTAN CULTURE ADVISOR

Language and Culture Training-Farsi-Dari

Teaches, researches, and analyzes all aspects of the Persian Farsi -Dari

culture. Serves primarily as a Farsi-Dari Linguist for all military

personnel for preparation of deployments and redeployments and also works

for other government security agencies, i.e., FBI, CIA, etc. as a Middle

East, South Asia and religion subject matter expert. Conducts periodic

reviews and evaluations of translated materials and documents to the best

of a linguist's knowledge and abilities. Provides a motivating environment

for supported linguists and works with military personnel as a culture

advisor, specifically to the Commanding General. Strong expertise in

educational development on developing countries; monitors and evaluates

programs with excellent oral and written communication and interpersonal

skills. The job of a cultural advisor requires both tactical proficiency

and technical expertise. Must interact with others and advise on the

mission and other operating environments and other countries as part of

reconstruction efforts which may require a different demonstration of

advisor behaviors in the classroom setting. Communicates through

interpreter, evaluates trustworthiness of interpreter, and conducts

meetings with interpreter. Actively listens to individuals from another

culture. Conducts over 400-500 cultural briefings per month.

EMPIRE STATE COLLEGE-FORT DRUM NY

FEB-2010

Worked as a Language and Cultural Training Farsi-Dari Linguist, teaching

Farsi and Dari Linguist materials and administered tests to evaluate and

determine level of proficiency for students instructed. Possessed

requisite knowledge and abilities to effectively communicate with other

support linguists, using various technical training materials, transcripts,

and other assistive aids to ensure continuous improvement in translations

to and from target language to English.

INTERNATIONAL LANGUAGE INSTITUTE

Embassy of France-FARSI INSTRUCTOR

APR 2009-MAY 2009

POLICY ADVISOR

Served as Persian Farsi Linguist and Language Cultural Advisor to French

Ambassador, and taught about cultural aspects for various missions. Also

translated documents and other materials, from written formats and oral

presentations from targeted language to English.

FORT JACKSON-SC -ARMY

OCT-2008-MARCH-2009

FARSI-DARI-INSTRUCTOR-CULTURE ADVISOR

Worked as Dari-Farsi Linguist and evaluated materials and other documents

to the best of a linguist's knowledge and abilities to support other

linguists and to effectively communicate. Shared knowledge with linguists

to ensure continuous improvements in linguistic skills for general or more

technical translations from targeted language to English. Performed

routine translations and transcriptions and used Scholar website to obtain

information on cultural awareness and cultural references. Understood

background of interpreter, their culture, and cultural biases. Actively

listened to individuals from another cultures and understood behavioral

differences in South Asia cultures with respect to their behavioral and

cultural differences.

BERLITZ LANGUAGE SCHOOL

DEC 2007-MAY 2009

Instructor-culture analyst-DARI-FARSI

Wrote, read, and spoke coherently in the target languages and had extensive

knowledge and experience in the Dari-Farsi language and culture to the

State Department, DOD, and DIA.

FARSI-DARI-CULTURE ADVISOR-INSTRUCTOR .( DIPLOMATIC LANGUAGE SCHOOL)March

2007-April 2009.

Developed experience and concrete understanding of an advisor's job through

analytical and empirical understanding, and obtained quantitative

information about cross cultures and interpersonal behaviors of military

advisors. Advised on missions and on different operating environments and

countries which may have required a different demonstration of advisor

behaviors. Conversed language to language, and was proficient in writing

and reading for language interpretations. Advised on cultural behaviors,

communicated through interpreters, behaved respectfully, and adhered to

cultural differences and constraints. Always exhibited a strong work

ethic.

WORLD BANK, WASHINGTON DC

JUL 2007-NOV 2007

WASHINGTON DC AGRICULTURE DEVELOPMENT

Served as Program Assistant and executed a full range of office support

including managing business processes. Monitored schedules related to the

units, products, and tasks. Maintained office calendars and distribution

lists of related project products and distributed documents for the unit.

Executed business processes involving diverse work procedures related to

the processing and production of assigned outputs in a timely manner.

Handled internal and external phone inquires cordially and efficiently.

Coordinated travel and leave plans for team members and provided

operational support to the task team. Served as back-up support to other

Program Assistants in the unit. Provided additional support as directed by

the office manager. Developed program materials, evaluated and

consolidated budgetary programs, developed detailed proposals, and

recommended new program objectives for new activities. Performed a myriad

of duties for budget control, conducted researched for projects and

political analyses.

WORLD BANK, WASHINGTON DC

FEB 2007 - JUL 2007

ALTERNATE EXECUTIVE ASSISTANT, SOUTH ASIA REGION

Executed a full range of office support including managing business

processes and monitoring schedules related to the unit's products and

tasks. Maintained office calendars, distribution lists, address lists of

related projects/products and distributed documents for the unit. Executed

business processes involving diverse work procedures related to the

processing and production of assigned outputs in a timely manner,

Project Assistant (Middle East and North African Region)

Consulted between World Bank and Iranian, section of World Bank using Farsi

Language to assist in projects. Coordinated a project on waste management

and environment for Middle East countries. Funded Program with allotments

in excess of $15 million dollars with the Office of Budget and planning.

Reconciled the non-credited reimbursements dating back more than two years

which brought the gift fund up-to-date. Developed telecommunications and

financial program skills in Finance and budgeting strategies.

WORLD BANK, WASHINGTON DC

1999 to 2004

VISA PROCESSER

Assisted the Visa Office as an interpreter processing for World Bank Staff

which required use of Farsi Language. Interpreted information between

Iranian Embassy and World Bank Visa Office which included translating

documents from Iranian government for visa processing to ensure

individuals' documents were correct. Trained World Bank staff going to

Iran on the culture, religion, and politics/Dari.

INLINQUA LANGUAGE SCHOOL

SEP 2006-Feb 2009

FARSI INSTRUCTOR-MIDDLE EAST CULTURE ADVISOR

Responsible for writing, reading and interpretations for targeted language

to English and provided testing to department employees. Also taught Dari-

Farsi.

US DEPARTMENT OF STATE

JUNE 2006

Worked at the Foreign Service Institute (FSI) as a Farsi

Instructor/Language Analyst and comprehensively taught and analyzed Fari

language during a 2 month contract with FSI.

WOMAN WORLD - Potomac, MD

1997-2002

Executive Assistant (East Asia & South Asia) (Part-time)

Major duties were controlling budget, training. Also reviewed and screened

applications for immigration, helped them to locate housing, trained on the

American culture and assisted with registration for their schooling.

HUMAN RESOURCES MANAGER

FEB 1997 - March 1997

BENETTON - Washington DC and MD

Responsible for training, accounting, budgeting, hiring, and also worked as

a buyer. Supervised staff of 48 employees.

VARIOUS MARKETING FIRMS (Lancome, Estee Lauder, Elizabeth Arden, etc.)

Dec 1996 - June 2009

Marketing Assistant

Customer service, sales, inventory, and trainer for new sales personnel.

EDUCATION & TRAINING

June - 2004

. Bachelors of Science in Organizational Management - Univ of Phoenix,

Rockville, MD

. Diploma in Business Administration, Iran

. Certificate in Biotechnology

. Marketing Management Training License.

. DoD information Assurance Awareness

2009

. DOD WNSF Phishing Awareness Course

. DOD information Assurance Awareness

. WNSF - Security Training

. Portable Electronic Devices

. Safe Home Computer Course

. Information PLL Course - Job Processing Procedures( I HAVE TS-

CLEARANCE-DOD).AND TS-WORLDBANK-.

LANGUAGES

. Farsi (S:E, R:E, W:E)

. Dari (S:E, R:E, W:E)

. Tajikistan (S:E, R:E, W:E)

. Arabic (S:G, R:G, W:G)



Contact this candidate