Customer Service Operator
Resume:
Emily Savageau
Duluth, MN *****
**********@*****.***
Highlights of Qualifications
-Highly motivated and dependable
-Superb customer service skills
-Able to work independently, yet still be a consummate team player
-Proficient with a variety of administrative and specialized computer software applications
-International, cross-cultural experience with a global perspective
Employment History and Work Experience
Appointment Coordinator/Patient Facilitator
Northern Endodontic Associates LTD Duluth, MN 2009-
Present
-Answer the telephone, schedule appointments and coordinate patient flow.
-Discuss financial options with patients.
-Manage and control the daily, weekly and monthly schedule of patient appointments.
-Compile patient information and operate office computers, fax and copy machines
-Greet patients when they arrive, making them feel comfortable and prepared for their appointment.
Customer Service
Adecco Duluth, MN
2008-2009
-Answered incoming calls
-Advised customers how to make the best use of their Flexible Spending Accounts
Switchboard Operator
Randolph-Macon Woman’s College Lynchburg, VA 2005-2006 and 2007-2008
-Assisted Main Switchboard Operator
-Answered phones, transfer calls, and assist people in the security and switchboard office
-Used computer operated dialer and phonebook to connect callers
-Intermediary between college executives and security when they required the others help
Inter-library Loan Assistant
Randolph-Macon Woman’s College Lynchburg, VA 2007-2008
-Download loan information, locate and check out books, pack and ship out-going books
-Unpack incoming books, check-in loaned books using computer program, notify recipient of loan arrival
E mily Savageau, Page Two
Education
Master’s Degree:
Master of Library and Information Science
University of Wisconsin-Milwaukee, Milwaukee, WI 2011
(expected)
Bachelor’s Degree:
Bachelor of Arts in History (Minor – Studio Art)
2008
Randolph-Macon Woman’s College (now known as Randolph College), Lynchburg, VA
Study Abroad 2006-2007
University of Reading; Reading, England
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