Human Resources Manager
Resume:
Mark S. Love
Livonia, MI *****
****.******@*****.***
Professional Objective and Profile
Dedicated Human Resources professional with fifteen years of progressive
and diverse experience in a variety of industries. Demonstrated to be an
approachable leader, successful in building strong employee and labor
relationships, utilizing excellent interpersonal, communication and
negotiating skills.
. Accomplished negotiator with vendors and collective bargaining
agreements.
. Successfully created business partnerships with department managers.
. Developed retention plans to reduce turnover, resulting in a stabilized
workforce.
. Extensive recruiting experience in a number of diverse industries.
. Designed and facilitated training programs to support the demands of the
business.
PROFESSIONAL EXPERIENCE
HR Consultant 2006-
present
Contract Assignments
. Provided full cycle recruiting for a marketing and advertising company
for a variety of sales and creative positions across the country. Hired 25
new employees.
. Designed a recruiting and retention program for a number of subsidiary
businesses, including collections, leasing, grocery, technical services
and a railroad. Conducted confidential investigations on employee relation
issues. Coached managers on employee issues. Negotiated advertising and
staffing contracts. Researched and implemented a wellness program for one
subsidiary. Developed resolutions to managers on union issues. Designed
benefits programs for two subsidiaries, coordinated open enrollment
process and implementation. Achieved combined savings of $ 30,000.
. Created unique recruiting programs for a collection agency with seven
locations. Managed a staff of eight. Investigated all employee relation
issues, determining appropriate resolutions for management. Negotiated
advertising and staffing agency contracts. Redesigned Internet advertising
program. Reduced expenses by $ 40,000.
. Developed recruiting program for a mortgage company, utilizing
traditional database searches, networking and referral program. Identified
and selected 15 experienced candidates.
. Reviewed existing health benefit options, suggested new plan designs,
created presentation for open enrollment period and made strategic plan
recommendations for a tier one automotive supply company. Estimated
savings $ 25,000.
. Analyzed and revised specific employment contracts for a non-profit
organization. Developed a recruiting strategy for a leadership position.
Created a training program and facilitated sessions for managers and board
members.
. Review, revise and draft resumes and cover letters for individuals.
Develop job search strategies, referrals and contacts. Provide coaching
for interview strategies.
. Designed job descriptions and coached managers on the interview and
selection process for a non-profit organization.
CENTEX HOMES SOUTHFIELD, MI 2005-2006
One of the nation's leading homebuilders with operations in more than
twenty-five states.
Human Resources Manager
Sole Human Resources person for the division staff of 175 associates,
responsible for all HR functions.
. Developed and implemented recruiting program to identify
best candidates available. Selected 15 top candidates for
various positions.
. Reviewed payroll process, identified errors in payment of
commissions, recommended resolution and trained sales staff
on contract. Improved sales by an estimated 5%.
. Recruited by the corporate office to facilitate several
training initiatives, including campus and diversity
recruiting and retention programs.
. Designed and implemented reduction in force program
conducted training for managers and conducted individual
meetings with impacted employees. Avoided potential
liability and litigation, estimated savings $ 750,000.
AMERICAN RED CROSS SOUTHEASTERN MI CHAPTER, DETROIT, MI 2000-2005
National disaster response and training organization, focused on providing
aid and relief to victims of various emergency or disaster situations.
Human Resources Director
Primary management of all human resource functions, supervised support
staff and Information Services staff.
. Lead negotiator for two collective bargaining agreements.
Primary contact for all labor relation issues, including
reprimands, grievances and arbitration hearings. Negotiated
a contract with the Teamsters Union in only two days.
. Redesigned employee health benefits plans to reduce expenses
resulting in a savings of $ 50,000. Revised plans
subsequently adopted by other divisions.
. Revised employee handbook, created new policies and
performance evaluations.
. Coordinated three separate reductions in force over an
eighteen-month period. Created all necessary documentation,
identified staff involved and conducted meetings.
. Active member of strategic planning committee. Developed new
revenue stream.
CITY TRANSFER CO. PLYMOUTH, MI 1995-2000
Package delivery service, operating in multiple states with over 800
employees.
Human Resources Manager
Became the company's first HR Manager including responsibility for
improving recruiting and retention as well as employee relations, coaching
and labor relations.
. Created and designed employee handbook. Wrote and instituted
new company policies.
. Developed comprehensive process for recruiting that reduced
turnover by 40%, improved quality of hires and reduced
subsequent workers compensation costs.
. Served as primary contact for union locations on labor
relation issues, including reprimands, suspensions,
terminations and grievances.
. Responsible for unemployment benefit claims, hearings and
adjudications. Reduced company expenses by 80% with
detailed, timely responses.
EDUCATION
Central Michigan University Master's Degree - Human Resources
Administration
Concordia University Bachelor's Degree - Human Resources Administration
VOLUNTEER
Seedlings Braille Books for Children Board Member
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