Customer Service System

Steve Kelly

*** ********* *****, **********, ** *8697 . 336-***-**** H . 336-***-**** M

. ablzdf@r.postjobfree.com

CHIEF INFORMATION OFFICER

DIRECTOR INFORMATION TECHNOLOGY

Planning, Directing & Managing Corporate Information Systems

Executive technology leader in global manufacturing with proven capacity

for developing/implementing strategic plans for business operations,

including efficiently merging acquired, disparate IT organizations.

Experienced with ERP conversions and management within a multi-site multi-

platform distributed IT organization. Significant experience leading IT

teams for new national and international factory startups as well as the

build out of global communications networks. Turnaround specialist and

team builder in multi-cultural environments. Proven innovator that can

target the best technology to optimize plant operations and improve

customer service.

Core Competencies

10+ Years CIO / Director Level in Managing International Projects & Teams

Manufacturing Staff Selection / Training / Oversight /

Large Multi-Site ERP Conversions Evaluation

IT Organizational Turnarounds and Technology / Business Planning

Reengineering Project Planning & Direction

Facility Startup, Development & Resource Procurement & Contract

Management Management

Technology Architecture & Integration New Technology Research, Evaluation,

System Design, Development & Maintenance Recommendations

TECHNICAL EXPERTISE

Software: ERP (American Software, SAP, Baan, IBM Copics), Gentran EDI, Great

Plaines (Microsoft Dynamics) Financial, payroll & HR, Kronos, FormFast

Document Management, IBM CICS, MS/Office (Excel, Word, PowerPoint,

Outlook, Project, Visio), Windows (95, 98, 2000, XP, Vista), Windows

Server 2003, Antivirus, MS/SQL, Oracle, IBM DB2, IBM VSAM, Active

Directory, Exchange, Sharepoint, Lotus Notes

Hardware / IBM Mainframe (MVS, DOS/VSE, VM) and Midrange (AS/400, iSeries, OS/400)

Infrastruc systems, Intel Servers, Storage Area Networks (NetApp, EMC), Data Center

ture: design (HVAC, UPS, Power Distribution, Cable Management)

Network / Cisco networking (switches, routers, firewalls, wireless, fiber channel),

Communicat VTAM, NCP, Ethernet, Token Ring, Voice Over IP (VOIP), telephony systems,

ions: unified messaging, Video Conference systems, copper and fiber

infrastructures, secure remote communications, Internet / Extranet /

Intranet systems, Blue Coat Web Filtering

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

FM SERVICES, North Wilkesboro, NC http://www.towermonitor.com

Entrepreneurial venture to create products for the radio, TV and cellular

industries

PARTNER, systems engineer 2009-present

Entrepreneurial co-developer of a successful currently marketed product

to monitor radio tower lighting for being within Federal Aviation

Administration (FAA) specifications. The product is designed to be

compatible with tower lighting applications used in radio, TV, cellular

and any other industry requiring lighted towers. Co-developed the

electronic circuitry and wrote all of the operating system firmware for

the actual product. Also co-designed the electronic circuitry and wrote

the C Language firmware for the development simulator system. The

product is currently in use by organizations such as Radio Disney and

Clear Channel Radio.

WILKES REGIONAL MEDICAL CENTER, North Wilkesboro, NC

An 80-year-old, municipally owned, 130 bed hospital with 900+ employees and

annual revenues of $150M

Chief Information Officer 2004-2009

Recruited to reinvigorate an antiquated IT system and weakened IT staff.

Projects included rebuilding the hospital's aging infrastructure to

support the advanced applications required in a modern hospital;

selecting/implementing a new, state-of-the-art Hospital Information

System (HIS) with a full Electronic Medical Record (EMR); turning around

an IT team suffering from low morale and lack of respect, and managing

and administering the day-to-day operation of the Information Technology

department. Managed $2.2M expense and $5M capital conversion budgets, and

a staff of eight. Additionally served as a member of the hospital

Administration Team, providing input into the overall business and

assisting in after hours/on-call administration manager rotations.

Select accomplishments:

Successfully implemented a new Hospital Information System covering

clinical documentation, order management, pharmacy, patient access,

patient accounting, scheduling, materials management and lab. Negotiated

a $2M savings on software and an over $1M savings on implementation

services for this project.

Projects included:

. Implementing new financial systems, including AP, AR, GL, Fixed

Assets, Payroll and Human Resources; updating all applications

supporting Home Care, Hospice, CAP and home aids, including full

retraining of clinical and administrative staff; and developing and

implementing a Microsoft SharePoint based Intranet.

. Upgrading a Picture Archiving and Communications System (PACS) for

radiological exams, providing at least 25% better performance,

redundant storage mirrored across two sites for disaster recovery,

and nearly twice as much storage as an upgrade of the old

architecture would have created, representing a $340K savings.

. Actualizing a fully mirrored dual-site SAN storage environment

supporting disaster recovery with approximately $500K in negotiated

savings. Designing and constructing two new fiber connected data

centers to support the recovery environment.

. Converting to Microsoft Active Directory and Exchange. Executing an

all-Cisco network infrastructure to support planned application

growth. Implementing web filtering for security.

. Replacing the hospital's antiquated Siemens Rolm phone system with a

new Cisco Voice Over IP (VOIP) phone system that cost approximately

$200K less than upgrading to a new PBX based system. The new system

ran on the existing data network, required significantly less

manpower for changes and upgrades, included wireless handsets for

nursing and OR staff, was integrated into the nurse call system, and

also provided unified messaging so that voice mail and email were

fully integrated.

LOWE'S INC., Wilkesboro, NC

A 60-year-old home improvement company with 1600 stores, annual sales of

$48B, and 163,000 employees

Director, Communication SERVICES 2003-2004

Selected to lead the a team of 33 engineers to provide strategic

planning, architectural design and maintenance of Lowe's communications

network including data, voice, wireless, video and satellite

communications for 1,100+ stores, warehouses and corporate locations.

Select accomplishments:

. Managed voice, data and satellite engineering to support

approximately 3 new store openings per week.

. Managed implementation of a new store data network that had an

estimated $4,000,000 in annual savings.

. Reduced annual expenses by $600K by renegotiating an existing

consulting contract.

. Managed engineering of a new very high-speed high-capacity data

network to support an interim disaster recovery system while site

selection for two new data centers was ongoing.

. Managed the team that designed and implemented the LAN infrastructure

for Lowe's new corporate headquarters in Mooresville, NC.

. Performed with consultants a Sarbanes Oxley (SOX) review of Lowe's

data networks. Initiated and managed projects that brought the

network into compliance with the required security standards.

. Developed and managed a Lowe's Communications Network budget of

approximately $50 million in expense and $50 million in capital

projects.

CORNING CABLE SYSTEMS (previously SIECOR), Hickory, NC

The world's largest manufacturer of fiber optic cable and supporting

components, with revenue of approximately $3B and about 10,000 employees

worldwide

Chief Architect 2001-2002

Provided innovative strategic technology direction to the business,

pragmatic execution of technology projects, and leadership in the

planning and implementation of the entire technology base with particular

emphasis on architecture, tools, platforms, and the developing Internet

environment, for all global locations. Continued as Acting CIO after the

new CIO was hired, at her request, to allow her to develop an

organizational design.

Select accomplishments:

. Continued development of integration plans for integration of the

European SAP ERP system with the American Software ERP system used in

North America. Primary emphasis was on using Enterprise Application

Integration (EAI) tools such as SeeBeyond, Tibco or IBM MQ/Series.

Longer term planning included moving the entire corporation to SAP.

. Developed architectural standards to be used across all current

divisions and future acquisitions.

. Recommended and implemented an architectural change away from Novell

to Microsoft based solutions, allowing closer integration with

Corning Corporate and easier integration of future company

acquisitions.

. Focused on running day-to-day operations for the new CIO, and

assisting in preparing downsizing plans including determining staff

cuts.

Chief Information Officer (Interim) 1999-2000

Appointed to top leadership role as VP CIO, to manage Siecor IT during

the due diligence phase of Corning's acquisition of Siecor Corporation

and other Siemen's assets, and prior to the hiring of a new, outside CIO

for Siecor. Managed the new Corning Cable Systems global IT. This

included organizational design and management, budget management and

project management. The corporate and global IT staff was comprised of

over 250 employees in numerous countries.

Select accomplishments:

. Compiled and led a due diligence team for researching about-to-be-

purchased European entities, to develop a strategic IT plan,

including estimated costs and time tables, for integration into CCS.

Developed and presented strategic plan to rave reviews from the

executive committee. Implemented the plan immediately following the

purchase transaction.

. Began the development of integration plans for integrating the

European SAP and Baan based ERP systems with the American Software

ERP systems used across North America.

. Organized and held the first Corning Cable Systems global IT managers

conference, creating a forum for all newly merged IT departments to

discuss strategic direction and for gathering/addressing concerns.

Results included a substantial opening up of communications that

allowed for the introduction of new and better ideas as well as

facilitating project progress.

. Results from efforts included the receipt of three substantial pay

bonuses.

DIRECTOR, SYSTEMS ENGINEERING 1992-1999

Manage all systems engineering (staff, network (voice & data),

mainframes, midrange systems, servers, storage and data center), and to

maintain overall architecture from infrastructure through applications.

Develop and maintain the disaster recovery plan and testing enterprise

wide. Active member on team of enterprise managers providing IT input and

solutions for business strategy and problems.

Select accomplishments:

. IT architecture lead during due-diligence research for new national

and international business acquisitions.

. Developed comprehensive disaster recovery system that was used to

fully test all of Siecor's ERP and related manufacturing systems for

Y2K compliance before the year 2000. SunGard our DR hot site

provider said our disaster recovery plan and implementation was one

of the best planned and quickest to implement that they had

experienced.

. Lead architect for new international factory IT implementations in

Canada, Mexico, Puerto Rico and Dominican Republic.

. Implemented IT systems in Japan for Siecor's new Japanese sales and

engineering office.

. Developed integration architecture for acquired and new factory

startups including international startups and acquisitions.

. Developed and implemented the architecture for a distributed

Enterprise Resource Planning (ERP) system based on 18 AS/400 systems

connected by a Wide Area Network, making Siecor one of the first

companies with a true peer-to-peer WAN connected ERP system. The

successful architecture drew interest from numerous large companies,

including Harley Davidson and Molson Brewery, who followed our lead

and implemented similar systems.

. Rapidly and significantly improved Siecor's inter-department

communications, performance, quality and customer service - company-

wide through implementation of a Lotus Notes based collaboration

system. This system ultimately became the basis of our Intranet and

Internet web sites.

Prior Corning Accomplishments:

. Represented Siecor on the Telecommunications Industry Forum (TCIF) a

industry standards body for development of ANSI EDI standards for the

telecommunications industry

. Designed, developed and implemented C language API's that allowed

easy integration of plant floor automation with the American Software

ERP system

. Championed and implemented Siecor's first mainframe based Email

system.

. Lead architect during Siecor's IBM COPICS to American Software ERP

conversion

. Lead architect during Siecor's conversion from an in-house ERP system

to IBM COPICS

. Taught CICS programming skills to applications staff and lead a

project to convert in-house ERP systems from Cincom's Environ-1 TP

monitor to IBM CICS. Redesigned in-house ERP databases and converted

them from Cincom's Total database to VSAM.

PERSONAL ACCOMPLISHMENTS

Entrepreneurial co-developer of a successful currently marketed product by

ZSet to provide automatic positioning of logs in a sawmill. The system is

capable of learning a mill operating characteristics in real time to adjust

for variations in hydraulic oil temperature and log weights to provide both

high-speed and accurate log positioning to within 1/64 of an inch. This

system has allowed mills to operated significantly faster and get more

usable boards from each log. It can be seen at: http://www.zsetcontrol.com

EDUCATION

BS Mathematics & Business - Appalachian State University, Boone, NC

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