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Manager Customer Service

Location:
Taft, TX, 78390
Posted:
August 15, 2010

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Resume:

Roger k. banks

**** ** **** ( Taft, TX ***** ( 361-***-**** ( ablz7o@r.postjobfree.com

PLANT MANAGER

Increased Profitability ( Streamlined Processes ( On time, Within Budget

Project Delivery

Proactive, organized operations leader with expertise at developing and

implementing creative solutions to increase competitiveness, profitability,

and productivity. Expertise at quickly identifying and resolving problems

to significantly decrease annual overhead while maintaining product /

project quality levels and expediting delivery. Proficient at training and

piloting dedicated union and non-union teams to achieve peak levels of

productivity. History includes positions of increased challenge and

responsibility within manufacturing operations of such industry leaders as

Levi Strauss and Toyota. Computer skills include MS Office Suite and

applications for production and inventory management. Willing to relocate

and available for job-related travel.

Selected Achievements

> Contributed to fastest and most successful startup of any Toyota

plant; formally recognized by senior management for exceeding

production, quality, and safety targets.

> Initiated changes to reduce annual operating expenses by 16% ($3.36M).

> Drove process changes that reduced lead time from 13 days to 6;

concurrently improved overall quality by 4% and reduced labor costs by

33%.

> Increased annual production 15% by instilling production improvements

and supplementing with training.

> Achieved 29% reduction in staff work hours worked while meeting budget

and customer requirements.

Areas of Expertise / Key Qualifications

( Full-Lifecycle Project Management ( Facilities Maintenance (

Inventory Management

( Team Leadership and Training ( OSHA / MSHA Compliance ( Vendor

Selection / Relations

( Production Planning ( Total Operations Turnaround ( Logistical

Coordination

( Program Management ( Financial / Budget Management ( Process Re-

Engineering

( Quality Assurance / Controls ( Troubleshooting / Problem Solving (

Customer Service / Relations

PROFESSIONAL SUMMARY

TOR MINERALS INTERNATIONAL, INC. Corpus Christi, TX

$20M producer of high value specialty mineral products designed for use as

prime pigments engineered fillers and additives for plastics, paints,

coatings, and papers

Plant Superintendent 2007 to 2009

Managed and coordinated all phases of plant operation, including schedules,

product inventory, and manufacturing; ensured optimal production and

quality levels while remaining within budget. Also directed Organization's

safety program. Developed yearly objectives and budgets for all production

and maintenance staff.

> Saved 2.5% ($100K) of operatons budget and improved employee morale by

establishing new production schedules; reduced work week from seven

days to four and achieved 29% reduction in hours worked while

maintaining on time product delivery and meeting budget / customer

requirements.

> Increased production on ring roller mills 45.8% and fluid energy mills

25% by directing initiative to improve mill staffing and maintenance.

> Oversaw materials inventories; developed tracking spreadsheet that

included inventory minimums, maximums, and item costs.

> Led initiative to complete and expedite several plant improvement

projects:

* Reduced annual workers compensation claims from 20 to fewer than 10

and decreased MSHA violations from over 20 per visit to zero by

developing, implementing, and directing safety programs, policies,

and procedures.

* Instilled new guidelines for lockout / tagout program; clearly

defined process for lockout program and eliminated unsafe practices

in removing locks.

* Simplified examination tracking to one user-friendly sheet per

month.

* Introduced employees to problem solving teams, which improved staff

performance on projects.

TOYOTA MOTOR MANUFACTURING San Antonio, TX

World-leading automobile / truck manufacturing company

Group Leader 2006 to 2007

Successfully oversaw all operations within Company's smallest physical

plant that produced their largest vehicle.

> Selected to lead development of Axle / Knuckle line processes; trained

24 team members (including five leaders) on assembly line operation

with 24 computers. Managed all processes for creating drive units for

Toyota Tundra.

> Contributed to fastest and most successful startup of any Toyota

plant; formally recognized by senior management for exceeding

production, quality, and safety targets.

> Developed and implemented comprehensive production policies and

procedures that complied with both Company and OSHA regulations.

PROFESSIONAL HOME INSPECTION SERVICES Corpus Christi, TX

Company established to provide home buyers / sellers with expertise on

visible conditions of structures and components

Owner / Manager 2002 to 2006

Marketed residential inspection services with local realtors and achieved

excellent record of performance within business community to engender

repeat and referral business.

> Managed all reports, customer service, and trainings required to

maintain presence in volatile industry conditions.

BIG DADDY'S BARBEQUE Corpus Christi, TX

$250K family-focused restaurant / live entertainment venue

Owner / General Manager 2000 to 2002

Developed concept, authored business plan, designed interior, and

supervised remodeling of existing space for 300-seat restaurant. Recruited,

hired, and trained staff of 25. Researched vendors and led negotiations on

kitchen equipment, furniture, and consumable items.

> Successfully launched business in highly competitive market and

positioned for resale at a substantial ROI.

LEVI STRAUSS & COMPANY San Antonio, TX

$6B world-leading manufacturer of jeans and casual wear

Project Leader / Manager 1998 to 2000

Led operations projects at 600-employee, two-shift plant.

> Drove process changes that reduced lead time form 13 days to 6;

concurrently improved overall quality by 4% and reduced labor costs by

33%.

> Designed mass customization line to ensure product delivery to

customers within 14 days of order placement.

> Established new inventory system and scheduling process that saved

over $1.5M in material, reduced lead-times by 55% (from 30 days to

13.5), and ensured products met customer specifications.

Plant Manager 1996 to 1998

Directed daily operations of plant while effectively managing $21M

operating budget

> Initiated changes to reduce annual operating expenses by 16% ($3.36M).

> Achieved formal recognition of "most improved plant" for two

consecutive years.

> Implemented comprehensive overhaul of training and achieved compliance

with internal safety rules and OSHA regulations; reduced frequency of

incidents 30% by rolling out safety inspections and training, work

site analysis, job modifications, and accident training investigation.

> Increased annual production by 15% (over 720,000 units) by instilling

production improvements and supplementing with training.

Previous positions within Company include Assistant Plant Manager and Line

Manager

PROFESSIONAL DEVELOPMENT

Training Includes: Trainer for the Basics of Quality ? Manager's Role as a

Coach ? Empowerment I & II ? Presentation Skills ? Activity Based Costing ?

Contract Negotiations ? Ergonomics ? MSDS Compliance ? Sexual Harassment ?

Workplace Violence ? Diversity ? Time Management ? Managing Employee

Performance ? Ethics Practices



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