Customer Service Sales

Nakisha Sumbry

*** *******

Albany Ga, *****

Mobile Phone: 229-***-****

Secondary Phone: 229-***-****

E-mail: *************@*****.***

OBJECTIVE

To work in a challenging position that would assist your organization in achieving growth

through maximum experience.

WORK EXPERIENCE

K-Mart

Customer Service

March 2005 - Present

Adhere to operational procedures and company policies and practices as communicated through

the company handbook,procedure manual,and other communications as released.

Count balance and reconcile daily transaction totals on paper and record information into POS

system. Work with all associates to demonstrate and ensure that all customers are consistently

acknowledge in a friendly, open manner with a warm welcome and eye contact. Responsible for

operational controls at the Front Line Service Desk, Layaway and Jewelry. Ensures Front Line

Associates provide prompt, courteous and knowledgeable service to all customers. Resolves

customer service issues appropriately and competently. Responsible for training and developing

store Associates on customer service standards, register procedures and proper Front Line

procedures and controls.

EDUCATION

Albany Technical College Albany, GA

Medical Assisting

7/2008 - 8 /2010

Worth County High School

8/1994-5/1997

SKILLS

Excellent organization and communication skill

• Proved the ability to multitask, handle crowds of up to 350 people, resolve customer issues

and excel within a demanding, high-volume setting.

•

Key Competencies

Customer Acquisition

Referral/Repeat Business Generation

PowerPoint Presentations

Public Speaking

Complaint Handling

Consultative Sales

Sales Reports & Correspondence

POS Systems

Excellent word processing, and proof reading skills; capable of maintaining confidentiality at all

times; excellent oral and writing skills; familiarity with medical terminology; ability to transcribe

from a Dictaphone. Knowledge of Microsoft Word, Excel, and PowerPoint. Familiarity with

regulatory requirements, general concepts of quality management, CPT and ICD9.

Contact this candidate