Customer Service Supervisor

Ashe Abbott

ablz1i@r.postjobfree.com ? 802-***-**** ? 735 18th Court, Vero Beach, FL

32962

Education

Body Therapy Institute, Massage Therapy Diploma Program, August 2009

Reiki I, Certification, January 2008

University of North Carolina at Chapel Hill, B.A., Anthropology, May 2005

New Bern High School, with Honors, December 2000

Experience

Designer, Vero Design House, Vero Beach, FL, April 2010 - Present

Started freelance graphic design business as a creative outlet for spare

time. Interact with clients to assess their needs and desires. Create

logos, websites, business cards and many other things. Foster an open

dialogue with clients to most efficiently manage and perfect projects.

Massage Therapist, Massage Envy, Burlington, VT, November 2009 - July 2010

Reviewed intake forms with clients. Created and delivered customized

massage therapy sessions. Made recommendations for at-home practices and

future massage work that improved acute complaints, as well as overall

wellbeing.

Supervisor: Amy Johnston, 802-***-****

Temporary Employee, Kelly Services, Burlington, VT, October 2009 - November

2009

Employed in a temporary capacity to employers in need of extra help.

Filled a data entry position with UVM admissions.

Supervisor: Varied, 802-***-****

Administrative Assistant, Central Carolina Community College, Pittsboro,

NC, Sept. 2006 - July 2009

Supervised all functions and operations of main office, including office

staff. Performed clerical duties for Provost and various curriculum

departments. Managed multi-line phone system. Registered curriculum

students. Maintained and updated campus database files. Collected and

processed all curriculum paperwork. Assigned classrooms. Managed multiple

conference room schedules. Maintained and ordered supplies. Collected and

processed registration monies. Prepared, sent, received and processed

daily mail. Coordinated various events and meetings. Assisted

receptionist and bookstore clerk as needed. Wrote, edited and distributed

monthly newsletter. Completely redesigned office layout and furniture.

Created initial layout and content for new campus website. Compiled

training manuals for three positions.

Supervisor: Karen Allen, 919-***-**** x202

Instructor, Central Carolina Community College, Pittsboro, NC, September -

December 2006

Instructed adult students in beginning, intermediate and advanced concepts

and practical applications of Microsoft Excel.

Supervisor: Carl Thompson, 919-***-**** x224

Sales, Healthway Natural Foods, Fredericksburg, VA, March - May 2006

Managed staff and store operations when store manager not present.

Maintained a thorough knowledge of herbs, foods, and supplements for the

purpose of customer service, including answering questions and offering

suggestions about general health, healthy lifestyles, and specific

ailments. Authored a twenty-five page training manual for the company.

Responsible for resolving customer concerns, problems and questions, as

well as placing merchandise orders, handling monies, stocking shelves and

answering phone calls.

Supervisor: Melinda McDonald, 703-***-****

Assistant Camp Director, Philmont Scout Ranch, Cimarron, NM, May - August

2005

Prepared and presented archeology program specializing in Native American

studies to Boy Scouts attending Philmont Scout Ranch. Oversaw

administrative duties required for the smooth functioning of a camp hosting

approximately 7,000 Boy Scouts during the 10 week summer season.

Supervisor: Seth McFarland, 505-***-****

Circulation Assistant, Davis Library at UNC - Chapel Hill, August 2003 -

May 2005

Assisted patrons with searches and answered questions. Sorted and shelved

returned books. Performed filing and other clerical duties, including

maintaining and updating the circulation and holdings databases.

Supervisor: Glenn Hayslett, 919-***-****

Skills & Abilities

Excellent interpersonal and customer service skills

Extremely well organized, detail oriented and reliable

Typing speed up to 70 wpm

Advanced computer knowledge

Familiar with both Windows and Mac OS X

Ease with Microsoft Office Suite

Ability to learn new software quickly

Advanced grammar and document composition skills

Media layout using Adobe InDesign, Microsoft Publisher and Microsoft Word

Digital photograph editing and printing using Adobe Photoshop, iPhoto and

camera software

Graphic design using Adobe Illustrator, Adobe Photoshop and GIMP

Web design using Adobe Illustrator, Adobe Photoshop, Adobe Dreamweaver and

any text editor

Web development in HTML/XHTML and CSS; learning PHP and jQuery

Personal References

Mr. James Franklin (Friend, six years), 919-***-****

Mr. and Mrs. John Risk (Landlords, two years), 919-***-****

Additional references available upon request

Contact this candidate