Customer Service Assistant

A ngelina M. Montoya

*** ****** ***** **. ****, OH 45373

Cell: 937-***-****, ablz0o@r.postjobfree.com

PROFILE

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office programs.

Strong planner and problem solver who readily adapts to change works independently and exceeds expectations. Able to task

multiple priorities and meet tight deadlines without compromising quality.

EDUCATION

Miami East High School – Casstown, OH

Relevant Courses: General Studies, Bookkeeping & Office Procedures

Degree: Diploma – 1992

Edison Community College – Piqua, OH

Relevant Courses: (AAB) Mathematics, Sociology, Medical Terminology, Real Estate Finance

Dates Attended: Fall 2008 – Spring 2009

SKILLS

Office & Other Basic Skills: Front-Desk Reception, Office Management, Records Management, Executive Support, Database

Administration, Spreadsheets/Reports, Accounts Receivable, Cash Handling, Confidentiality, 1-20 Multi-Phone Line,

Personable w/Public, Accuracy, Multi-Task, 10-Key & Alpha-Numerical

Computer Skills: MS Word, MS Excel, MS PowerPoint, MS Office, MS Outlook, Lotus Notes, Windows, Internet

EXPERIENCE

Spherion – Dayton, OH (AmeriGas Propane – Troy) - CRR

May 2008 / Sept 2009

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as the assistant to the SSM.

Maintained database and ensured the delivery of premium service to customers. Quickly became a trusted assistant known for

“can-do” attitude, flexibility and high-quality work.

Highlights: Daily A/R, Daily Cash Handling, Daily Bank Deposit, Enter Payroll Hours, Process Monthly Reports

Tri County CAC – Urbana, OH - HEAP Tech

Sept 2007 / Jan 2008

Maintained State of Ohio database for HEAP and ensured that customers received quick quality service in help assistance with

their utility services.

Highlights: Abuse/Neglect, Customer Service & Case Management Certification

Heidelberg Distributing Company – Dayton, OH - Wine Check-in/Administrative Assistant

July 2006 / June 2007

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as an assistant to the Office

Manager.

Highlights: Daily checked in driver’s paperwork (invoices) & cash from deliveries, Daily A/R, Daily Cash Handling, Daily

Closing/Night Deposits, Process Monthly Reports

Instant Tax Service – Troy, OH – Assistant Lead Tax Preparer

Dec 2005 / April 2006

Handled multifaceted clerical tasks (e.g., data entry, filing, records management and bookkeeping) as an assistant to the Office

Manager (Lead Tax Preparer).

Highlights: Prepared personal income tax returns, prepared personal bookkeeping, problem solving

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