Administrative Assistant Manager

Terry Coursin

*** ***** *****, ******, ** *****

318-***-**** ********@*******.***

Qualifications Summary

> Advanced with 2003 & 2007 Microsoft Office Word, Excel, Outlook,

> Intermediate Skill level 2007 MS Project, 2007 MS Visio, Resx,

Knowledge Pathways, Power Point, Share Point, AS400

> Networking Aficionado to connect with different talents for future

projects.

> Journey Agent for all of your Domestic & International travel plans

> Ghost Writer for correspondence from management to staff

> Proactive sight for tasks/deadlines to allow management lead time

> Event Coordinator for both on/off site to include T3, Command Center

> System Administrator for Sparta Bug Tracker, Intelex, and Scantron

> Created Administrative Procedures Manual for future projects.

> Robust Calendar Scheduling including 6 GoTo Meeting accounts

Professional History

Rent a Center

Feb 10 - Present

Lead Assistant Manager, Ruston, LA

> Responsible for Showroom Appearance, Rental and Cash Sales, and

Pricing of merchandise.

> Assist with collection of past due accounts.

> Inventory Control, Purchasing, Cost Controls

Administrative Assistant (Temporary Assignment)

Nov 09 - Dec 09

Manpower, Shreveport, LA

Project Administrator

April 09 - Nov 09

Sparta Consulting thru Manpower, Monroe, LA (Temporary Assignment)

> Conducted Travel Needs Analysis which resulted in $65,000 overall

savings for fixed bid project. Negotiated Corporate Rates with local

hotels and National Rental Car. First line compliance/approval of ALL

Project Expense Reports and Timesheets

> Compiled Monthly Deliverable Binder(s) from 12 work streams based on

SOW for invoice payment review and in compliance for audit.

> Created ALL Meeting Makers for NewVision Project including 12 work

streams, PMO, VP of Delivery and CTO. Room Resource Scheduling and 6

GoTo Meeting accounts and Webinar's

> Compiled Weekly Project Metrics and Daily Go Live Metric reports

> Created and Compiled Daily Cutover Plan reports from MS Project based

on Task and Resource specific

> Organized Train the Trainer event for 38 attendees and 10

trainers/developers

> Organized Tier II Command Center for Go-Live Support and Time/Payroll

Go Live

> Created How To Guide for Sparta Bug Tracker

> Supported CTO, VP of Delivery, Practice Director, plus 45 consultants

on site and 25 off shore for SAP/ERP portion of Century Tel - Embarq

merger

> Created On Boarding and Exit Strategy for NewVision Project

> Transitioned 11 consultants from Fixed Bid to Time & Materials Support

Excel Specialist

Aug 08 - Nov 08

CDW thru Sun Staffing Consultants, Chicago, IL (Temporary Assignment)

Executive Administrative Assistant

Jan 08 - Aug 08

Serenity Financial Group, LLC, Oakbrook, IL (Company Closed)

Executive Administrative Assistant

Mar 07- Nov 07

Bally Total Fitness thru ADVHR, Chicago, IL (Temporary Assignment)

> Increased real-time reporting of Key Progress Indicators by 50%

through cohesive integration of Training Manager's Calendar, Intelex,

Scantron Evaluations, and actual core curriculum delivered.

Assistant to the Director of Marketing

Nov 04 - Feb 07

Guaranteed Rate, Chicago, IL

> Designed and administered billing system utilizing Excel to ensure the

accuracy of marketing/advertising dollars spent on the 200+ VP's of

Mortgage Lending and providing reports/analysis of spending on a

monthly basis

> Responsible for Cost Accounting and Inventory Controls on all

Marketing materials and mailings

Administrative Assistant

Sept 02 - Sept 04

A-1 Tremendous Temporaries & Manpower, Louisville, KY

> Reduced claims by more than $250,000 in a 90-day period for coach

manufacturer by ensuring replacement of warranted products were within

contractual parameters

> Coordinated with local employment agency personnel job fairs for

largest manufacturer in the county with over 500 potential applicants

in attendance. Conducted and scheduled background screening, pre-

employment testing, welding training, drug screening and physicals for

potential applicants. Created database in compliance with EEOC for

previous disqualified applicants for use at additional employment

fairs

General Manager

June 00 - Aug 02

JPL Management, d/b/a Burger King Restaurants &

Wholly Owned Dairy Queen, Inc., Louisville, KY

> P&L responsible managed all aspects of operation at multi-million

dollar facility

> Provided one-on-one counseling; encouraging teamwork through

individual participation

> Diversity and sexual harassment training quarterly.

Education

Kaplan University

Jan 08 - March 08

Psychology

Sullivan University, Ft Knox, KY

Aug 02 - July 04

Business & Human Resources

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