Customer Service Sales

EDUCATION

The Ohio State University, Fisher College of Business

Columbus, OH

Master of Labor and Human Resources

December 2011

Ashland University

Ashland, OH

Bachelor of Arts in Business Administration

December 2000

. Minor in Marketing

. Member of Alpha Delta Pi Sorority

EXPERIENCE

Huntington National Bank

Westerville, OH

Senior Customer Service Representative

November 2009 - Present

. Provide excellent customer service and referrals to ensure the needs

of the client are met

. Perform client transactions with no errors, which follow set teller

parameters and balance cash drawer daily

Andrew Insurance Associates, Inc.

Powell, OH

Office Manager June 2008 - September 2009

. Coordinated staff recruiting: Created job postings with Monster.com

or local newspapers, reviewed

potential candidates, conducted initial interviews, scheduled follow

up interviews as needed

. Performed regular reviews of employee performance and learning

objectives

. Managed Payroll Processing, Payroll Accounting, and 401k Plan

Administration as well as

accounting operations (Bill Payments, Account Balancing,

Reconciliations, Recoveries)

. Reconciled monthly direct bills and agency bill statements from

several insurance companies

. Developed and implemented the agency's first employee handbook

Key Bank

Upper Arlington, OH

Operations Supervisor May 2007 - March 2008

. Performed regular audit functions to ensure center receives a 100% on

quarterly and yearly audit

. Supervised three part-time tellers to ensure they follow all policies

and procedures

. Coached tellers in achieving their weekly sales and service goals

. Performed teller functions as needed and set an example for my team

when working with clients

. Managed several daily and weekly operations of financial center such

as ordering/shipping

currency, ordering supplies, collecting cash items, daily cash drawer

audits, approving holds.

Sky Bank

Gahanna, OH

Client Service Team Leader July 2006 - May 2007

. Managed daily operations of financial center from open to close

. Performed regular audit functions to ensure center receives an

"Outstanding" on yearly audit

. Supervised CSA's to ensure they follow all policies and procedures

. Coached CSA's in achieving their weekly sales, service goals, and

improve mobility in company

. Performed CSA functions as needed and set an example for my team when

working with clients

Client Service Associate July 2005 - July 2006

. Provided excellent customer service and referrals to ensure the needs

of the client were met

. Performed client transactions with no errors, which followed set

teller parameters

. Balanced cash drawer daily, achieving Perfect Balancing for several

months

. Met weekly sales and referral goals, adding new clients and producing

cross-sell referrals

. Served as back-up Team Leader, performing duties as needed

Enterprise Rent-a-Car

Columbus, OH

Management Assistant December 2001 - May 2005

. Liaison with rental offices, customers, and insurance companies

regarding replacement rentals

. Conducted timely and accurate collection of account receivables from

insurance companies

. Marketed to insurance claims offices to address any issues or concerns

and keep a good relationship

between adjustors and rental offices

Management Trainee January 2001 - December 2001

. Sold ancillary products to rental customers, meeting weekly and

monthly sales goals

. Marketed to local body shops, service shops, and insurance agents by

promoting our services

. Educated in running the business; including accounting, sales,

marketing, and management

Volunteer Activities

Mentor with Big Brothers Big Sisters of Central Ohio

Standards Advisor, Xi Chapter of Alpha Delta Pi, Ohio University

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