Customer Service Manager

LATOKYA D. ZEIGLER

**** ******** ****** ***.* *Montgomery, Alabama [pic] ablyx7@r.postjobfree.com

Home :(334) 244~7800 *Cell: (334) 220~3007

~ Trustworthy~ Dedicated~ Team Player~

I am a motivated, versatile, and professional individual with excellent

verbal, written, analytical, and organizational skills dedicated to

establishing good professional working relationships with clients as well

as colleagues.

Business Competencies: Customer service, Counseling, Listening, Goal

setting, Time Management, Team Leadership, Team Cooperation.

EDUCATION & CERTIFICATION

Bachelor of Science (2004) Major: Psychology Minor: Sociology

Troy University ~ Montgomery, AL

Continuing Education ~ Master of Professional Counseling

Alabama Teaching Certification ~ Middle School General Social Science

PROFESSIONAL EXPERIENCE

Montgomery Public Schools August 2006 ~ May

2010

Montgomery, AL.

Teach students the fundamentals of 7th grade core curriculum. Provide

accurate assessment of student learning abilities designing and

implementing standards-based and developmentally appropriate instruction to

ensure meeting all individual student needs. Performed guidance counselor

duties, reading coach and office duties as needed.

Boys and Girls Club Montgomery, AL February 2005 ~ August 2006

Prevention Counselor

Teach youths (ages 6~18) comprehensive strategies and prevention

techniques along with life skills, problem solving, coping and

communication skills to help them make wise decisions about illegal

substances, gangs, intimate /non-intimate relationships and better navigate

the challenging journey from childhood to adulthood.

Highland Village Apartments ~ Montgomery, Al Dec 2003~Feb 2007

Leasing consultant

Performed secretarial and clerical duties to support property manager and

showed property to potential tenants. Handled payments from tenants and

provided efficient customer services to tenants and potential tenants.

CAREER HIGH

Nomination of Who's Who among American Teachers & Educators 2006~2007

TECHNOLOGY SKILLS

Microsoft Office, Windows Excel, Word Perfect, Power Point

References provided upon request

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