Project Manager Customer Service

B ryan Dyer

A lbuquerque, New Mexico 505-***-****

b ablywg@r.postjobfree.com

I nformation Systems and P roject M anager

Summa ry of Strengths

B usiness Enablement through Technology

• Skilled at assessing and implementing technology that aligns with and enables the overall

business strategy

• Experience leading complex technology initiatives spanning multiple functions and business units

• Excel at partnering with all levels and functions of the business in configuring, implementing and

maintaining technology applications that support day to day operations

• Broad knowledge of IT Hardware, Software, Network and telecommunications infrastructure

Vendor and Project Management

• 7 years experience in project management, from vendor evaluation to ongoing ROI improvement

• Experienced project manager with an emphasis on t racking projects via tools like Microsoft

P roject,

• Provide Single Point of Contact and Subject Matter Expert for a diverse set of systems,

applications and processes

Leadership

• 4 years experience in the management and development of diverse teams, including procurement,

payroll, and IT

• Led cross–functional teams in the design and execution of business critical initiatives

• Business savvy IT professional with MBA in Finance and 3 years in non-IT related roles

Functional and Technical Competencies

Procurement

Database/Inte rface

M anagement

Oracle Modules

Oracle Supplier Network (PO-

M icrosoft Administration

XML) Oracle

Agilysis – Oracle f lat file D iscoverer/Administrator Active Directory

I nterface General Ledger / FSG Exchange 2003

EDI 810 / 850 Accounts Payable / SharePoint

Oracle Web ADI uploads Receivables Server OS NT/2000/2003

P rofessional Experience

I nformation Systems Manager ( Head of IS) Feb 2009 –

J uly 2010

Oracle Applications Manager Aug 2007

– Jan 2009

B ryan Dyer

A lbuquerque, New Mexico 505-***-****

b ablywg@r.postjobfree.com

Acoma Business Enterprises ( ABE ), Pueblo of Acoma, N M

As a direct report to the CFO, I led the Information Systems team in design and execution of ABE’s IS

strategy and technology roadmap, including an ROI assessment. I was accountable for business wide

p rojects focused on cost reduction and productivity gains through system enhancements or migration. I

was additionally responsible for every aspect of projects including design, configuration, documentation

and t raining.

E xperience and accomplishments include:

• Accountable for a $1.5 million expense and payroll budget with multiple service and support

contracts including Oracle software licenses and hosting, and other business critical systems

• Led the project with HR and Payroll for an internal portal which included: Revenue KPI, vendor

spend, and PTO

• Led the project with Accounting and business leaders for Cash Management, Accounts

Receivables and iProcurement, with no additional license costs, with an increase in the Oracle

eBusiness suite ROI

• Led the RFP for Oracle Database Support Contract, the result was moving away from the

i ncumbent based on improved ROI from the RFP winner specifically with an annual cost

avoidance of $50,000 in fees with faster more reliable service

• Migrated Oracle Financials, HR and Payroll Database to a new hosting and DBA support vendor

• Used SQL Plus, BI Publisher, Discoverer Administrator 10g, and Oracle Report Builder to mine

data for business analysis

• Created hardware standards for Dell workstations and servers and Extreme Network switches to

reduce support costs

• $200,000 reduction in budget through enhancement and migration vendors and contracts

• Created both GAAP and non-GAAP standard financial statements for repeatable Audit and

business purposes

Gap I nc. 2000-2007

Senior Accountant/Analyst Apr 2006 –

A ug 2007

Staff Accountant/Analyst Apr 2005 – Mar

2006

Corporate Finance, CSSC Albuquerque, NM

Gap Inc global purchasing technology and eBusiness project management and process administration

• Global Purchasing Super User and iProcurement Catalog Administrator for all Corporate and

f ield users

• Online contractor management software project lead, resulting in visibility and cost reduction for

US contract workers

• Led and administrated the Ariba Reverse Auction project for international sourcing in both

corporate and the brands which resulted in significant process improvements, automation and the

ability to document procurement cost savings

• Led Corporate US and UK online catalog projects (Staples, Dell and Office Depot), which resulted

i n cost reductions

B ryan Dyer

A lbuquerque, New Mexico 505-***-****

b ablywg@r.postjobfree.com

• Worked with brand operations and Strategic Sourcing to upgrade and improve the North

A merican online store supply catalog through vendor management, which resulted in improved

service contract ROI

• Led the PO Loader business process improvement, which resulted in time savings for Sales Tax

and Fixed Assets

• Utilized Business In telligence tools (Discoverer 9g and PeopleSoft 7) to extract data for analysis

and reporting which were used in the Strategic Sourcing efforts

Facilities Services Supervisor Jun 2004 –

M ar 2005

Corporate Architecture and Construction, CSSC Albuquerque N M

Resolved store facilities related issues through vendor management and call center agent supervision

• Virtual call center implementation allowing f lexible agent staffing, resulting in $100,000 savings

and turnover reduction

• Contributed to the implementation and maintenance of Facilities Services job aides and

documentation

Workstation Technician Apr 2003 – Apr

2004

I nformation Technology, CSSC Albuquerque, NM

Provided first, second and engineer level support and issue resolution to ensure successful functionality of

business critical applications and systems

• Led network and hardware utilization projects resulting in $100,000 higher IT equipment ROI

• Led all Workstation Technicians in “resolved” Service Center tickets for 11 of the 12 months in role

H elp Desk Operator Jun 2002 –

M ar 2003

Store Support Second Level – I T Business Analyst Apr 2001 –

M ay 2002

Store Support Fi rst Level – I T Analyst Feb 2000 –

M ar 2001

I nformation Technology, Rocklin CA

P rovided first, second and engineer level support and issue resolution over the phone and/or in person to

ensure successful functionality of business critical applications and systems

• 2001 IT Annual Betty Chan Award winner for Store Support process redesign

• IBM POS and ShopperTrak Traffic Counter vendor management, which resulted in less downtime

and a reduction of service calls for all North American retail stores

• SharePoint administrator for all Information Technology, which improved on-boarding and

customer service

• Led the Help Desk documentation migration from Lotus Notes, which resulted in a standardized

Help Desk job aide

B ryan Dyer

A lbuquerque, New Mexico 505-***-****

b ablywg@r.postjobfree.com

• Hardware depot management, which resulted in $30,000 cost reduction and increased store

connectivity

• Improved the emergency Store back office hard drive replacement process which reduced expenses

Education

Masters of Business Administration (MBA) Concentration: Finance, 2009

University of New Mexico – Robert O. Anderson School of Management

Bachelor of Arts; Global Economic Relations and Japanese Studies, 1999

University of the Pacific – School of International Studies

Community Service

AYSO Corrales Youth Soccer Coach 2007 – Current

AYSO Corrales Board Member – VP / Web Master 2010 – Current

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