Customer Service Data Entry

Che Lancaster

P.O. Box *****

Oklahoma City, OK *3156

405-***-****

ablyts@r.postjobfree.com

Education

OSU-OKC, fall 2001-Spring 2005. Studying Forensic Science and Legal

CITY COLLEGE, fall 2006-Spring 2007. Legal Secretary, Paralegal Certificate

Work History

CMR (Claims Management Resources) 615 North Classen, Oklahoma City, Ok

73106 ( September 2009-Present)

Receptionist, Intake Clerk, Customer Service Operator, Pre-Billing Operator

. Answer phones on multi phone system

. Attach documents into claims inbox

. Attach documents into actual working claims

. Transfer calls to adjusters, CFO's, CEO's, Chairman

. Take UPS, Fedex, USPS mail and log

. Scan in claims, photos, and return mail to correct account

. Handle interviewers and walk ins

. Upload documents

. Email documents, claims

. Board meetings

. Start conference calls

. Data Entry/10-Key

. Handle all paperwork from Insurance companies

. Enter in police reports

. Investigate claims

. Start new claim in system and attach to file

. Take messages, fax, file, email

. Handle all checks for the company and log in excel

. Make sure check log is accurate with accounting log

. Handle all the new bills that come in from Verizon

. Correct all billing and pre-billing before sent to client

. Speak with customers and clients about bills

. Assistant to five Team Leads (perform normal assistant skills)

. Multi-task with two monitors and forms and bills

Claimetrics (formally Hallmark Management), PO Box 22478, Oklahoma City, OK

73123; ( July 2007- April 2009)

RA to Florida Unit (Medical and Indemnity) October 2008-Present

. Make payments to medical facilities, clients and AIG insurance

. Handle paperwork

. Make files and mail, email and fax to companies

. Switchboard phones, operator

. Transferring, making and receiving calls

. Handle conference calls

. Board meetings, presentations

. File forms for state offices and petitions

. Train and work with other employees

. Multi-task phone and computer and files

. Upload documents

. Handle checks, and clients paperwork

. Data Entry/10-Key

. Make documentation for files and clients, attorneys

. Enter claims for customers/clients (franchises)

RA to Unit 5 (indemnity) Clerical (January 2008-April 2009)

. Help medical providers with questions about bills

. Data Entry/ 10-Key

. Answer phones

. Fax, file, help find documents for clients

. Go to prep meetings with CR and CR supervisor to learn more about

clients

. Customer service

. Perform normal assistant skills to the CR's and help them with their

clients

. Open and close documents on computers

. File and serves for California

. Help with payments and make sure checks are sent out to correct people

. Make payments per my CR instructions

. Take messages and find files and paper work

. Mail off law files to different offices

. Making sure the medical providers are happy and helping my CR's in any

way possible

. Understanding of my CR's knowledge and how to interact with other CR's

to make sure files and case notes, 180's, case reviews, and disputes,

invoices are paid correctly and everything is done on time.

. Able to handle big case loads, and being able to assist others at the

same time

. Knowledgeable, dependable, willing to change and to be challenged

. Studying for the Workers Comp test/license

. File PLN's and talk to clients and attorneys about dispute, BRC, TTD,

PPD, SIBS, IBBs

. Enter claims for customers/clients (franchises)

NOIC Intake Coordinator (July 2007-January 2008)

. Make Franchise calls

. Answer phones

. Fax, file, document client calls

. Customer service skills

. Help clients with problems

. Help franchise with problems

. Open and close documents on computer

. Workers Comp insurance

. Customer Service skills, on the phone all day

. Make sure the franchise is happy and the client as well, love to help

people

. Assign and state file paper work for clients and franchise

. Data Entry/10 Key

. Enter in claims

Allstate, 3445 West Memorial Road, Suite B, Oklahoma City, Ok 73134;

(January 2007-July 2007)

Office Coordinator (Property and Causality)

. Enter in claims

. Take payments

. Cash deposits, drops

. Meet and greet customers

. Help with change of their profiles, insurance policies

. Make insurance policies

. Customer Service

. Data Entry/10 key

. Property and Causality Insurance

. Open and close documents on computer

. Customer service calls to clients about policies

. Letters to clients, fax, file, do inventory on clients and policies

Special Skills/Other Specifics

. I can answer multi-phone lines, and greet and meet customers.

. I can type 64 words a minute.

. Very good with people, love to interact with customers to make them

happy and to make sure that they are getting the very best that they

can get.

. I love a fast pace environment and to strive toward a goal.

. Studying insurance law and Paralegal Law at school and have a 3.8 GPA

average.

. Like to move up in the company and be certified with an insurance

license.

. Help make people happy

. I have great customer service skills; know how to work in an office.

. A quick learner

. Easy going, and great to get along with

. Love interacting with customers and having a good time at job

. Enjoy a fast pace environment

. Like meeting new and interesting people

. Enjoy working altogether

. Have Excel, power point, spreadsheet experience

. Know how to multi-task, always on time, ask help when need

. Can work by myself, and quick learner, Great Leader

. Work well with others, understand needs of CR's and supervisors

. Learning a new challenge every day

. Willing to change and embrace it

. Taking charge with CR's and making sure files, phone calls, case loads

are done on time and in proper order

. Office skills, and great phone ettiquette

. Handle a switchboard up to ten lines

. Office skills, filing, faxing, emailing

Contact this candidate