Customer Service Representative

Location:

Posted:

August 17, 2010

Miesa Bland

**** **** ******* **** #**** Columbus, GA 31909 706-***-**** *****.*****@**.****.***

Objective _______________________________________________________________________________

To utilize my talents in customer care/ communications, problem solving, and

relationship building.

Employment History_____________________________________________________________________

Customer Service Representative II 06/05/2006-Present Columbus, GA

As a CSR in the Commercial Call Center I provided the upmost service to customers

while keeping integrity to the TSYS clients. Strong planner & problem solver who readily

adapts to change, works independently and exceeds expectations. Able to juggle

multiple priorities and meet tight deadlines without compromising quality.Perform basic

customer service functions which include but are not limited to balance/ payment

information, fee inquires, selected to coach and mentor new customer service

representatives, handling irate customers as acting supervisor, handling several

different clients on the commercial platform including: Barclay business card, CB&T

commercial card, First Equity Card, Online Access Support, PNC bank, State Farm bank &

Synovus Pay Partner.

Education______________________________________________________________________________

01/2010-Present US Career Institute (Online) Fort Collins, CO

Currently Pursuing a degree in Health Science

08/2006- 12/2007 Columbua State University Columbus, GA

Nursing

12/2005-05/2006 Columbus Technical College Columbus, GA

Received Nursing Assitant Certification (CNA)

Computer Skills _________________________________________________________________________

Proficient with Microsoft Office System ( including Microsoft Word, Microsoft Excel,

Microsoft Power Point)

Lisa Miller

References ______________________________________________________________________________

Chenise Peterson 706-***-****(Professional) Supervisor at TSYS

Belinda Lawrence 706-***-****(Personal)

567 Rose Lane Colorado Springs, CO 81207 960-***-**** *******@*******.***

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