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Customer Service Management

Location:
Jupiter, FL, 33458
Posted:
August 17, 2010

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Resume:

Mary E. Laidlaw

561-***-****

ablysd@r.postjobfree.com

OBJECTIVE

To put into practice my skills and knowledge within a corporate environment where my accomplishments as

a Executive Assistant, with over 10 years in efficient executive operations, would be applied to expand my

proficiency as a dedicated employee.

PROFESSIONAL EXPERIENCE

Cutting Edge Fabrication, Inc.

Legal Assistant/Executive Assistant to President (1996-2009 – Business Sold)

• Recruited to plan, organize, incorporate and startup a new manufacturing business operation

• Performed all administrative, vendor/distributor relations and customer service functions necessary to

achieve consistent growth, including human resources management and accounting

• Performed homeowner and corporate search criteria

• Preparation of customer/vendor contract management, non-compete, shareholder and employee

contracts

• Preparation of litigation documents (i.e., liens, judgments and foreclosures)

• Performed all phases of litigation filings with Courts and knowledge of procedures

• Preparation of contracts/proposals for new construction development (i.e., retail, condominium and

residential)

• Fast-paced decision-making

• Multiple project and workflow planning/prioritization to optimize productivity and expedite on-time

completion

• Interpret and identify internet resources

• Extensive work with blue prints and architectural specifications

• Maintain strong communication channels and working collaboratively at all organizational levels

• Employee empowerment, team building and effective employee relations

• Appointment and calendar management

• Bookkeeping applications, payroll and tax reporting

• Responsive customer relations, troubleshooting, dispute resolutions and maintain deadline sensitive

milestones

• Primary liaison between all departments in forward planning, change management and organizational

re-structuring to support consistent growth

Foley & Lardner, LLP

Legal Assistant to Managing Partner (1992-1996)

• Primary case file management responsibilities included preparation of minutes and maintaining

corporate books, corporate searches; governmental, zoning and environmental assessments

• Preparation and filing of various litigation documents, legal research, all phases of federal appeals and

other phases of litigation duties

• Client and public relations, calendar management and travel planning

• Maintain condominium/homeowner association documents, collection and assessment procedures

• Maintain updates of regulations of the Division of Florida Condominiums and Bureau of Condominium

compliances

• Extensive real estate law with strong emphasis on multi-million dollar sale acquisitions

• Case file management

• Preparation of various corporate structured contracts

• Preparation of purchase and sale contracts, title research and closings

SKILLS

• Microsoft Word

• Excel

• Outlook

• QuickBooks

• Bank Wire Services

• UCC Searches

• Attorneys Title (Certified)

• Transcription

EDUCATION

Graduate, Molloy College, Rockville Centre, NY (Paralegal Certification1990)

Attended State University of Delhi, NY (concentration in Business Administration)

REFERENCES AVAILABLE UPON REQUEST



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