Elaine M. Chester

**** **** ***** *****

Talbott, TN 37877

Home: 865-***-**** e-mail:

ablyqw@r.postjobfree.com Cell: 423-***-****

Summary: A dedicated, flexible team player with over 10 years experience

in customer service, purchasing and supply chain management. Seeking a

Client Service Associate position with a growing company that will utilize

my customer service, purchasing and managerial experiences. Additionally I

have a background in quality assurance primarily with companies seeking

ISO9000 and AS91000 certifications. My knowledge, experience, and

accomplishments will be a great asset to your company.

EXPERIENCE:

J.J.B. HILLIARD LYONS Morristown, TN December

2008 - September 2009

Client Service Associate

. Interacted with prospective and existing clients

addressing/resolving inquiries and scheduling appointments

. Explained products and services recommended to clients

. Executed, processed and confirmed client transactions

. Set up new accounts and verified accuracy

. Processed and followed-up on client documentation for proper

maintenance of accounts and files

. Created and maintained client files, records, and other

correspondence

. Compiled statistical information and created reports for

clients/financial consultants

. Collected and deposited client's money for investment purposes

. Complied with legal, regulatory, and firm policy/procedure

requirements

. Maintained office supply inventory and processed purchase requests

PANOLAM INDUSTRIES, INC. Morristown, TN

May 1998 - October 2008

Purchasing/Quality Assurance Manager

. Purchased raw materials, maintenance, supply items and services for

$15 million multi-divisional lamination production facility

. Negotiated contracts with resin, fiberglass, chemical and packaging

raw material suppliers

. Responsible for $100K raw material cost reductions

. Assist with development and agreement on material specifications

. Implemented MRP system for raw material procurement

. Successfully reduced raw material inventory levels without

production interruptions

. Managed vendor base to prevent business interruptions

. Developed vendor assessments & conducted vendor audits

. Lead organization through quality system implementation and

received AS9100/ISO9001:2000 certification

. Developed quality system and document control plans to comply with

Aerospace and International standards

. Conducted internal audit training for 12 auditors

. Actively involved in continuous improvement processes in quality,

cost, and service

. Project leader for implementation of People Soft programs

. Active member of Management Committee, Safety Committee and

Internal Audit Team

MONETA ENTERPRISES Newport, TN August 2004

- December 2004

Quality System Consultant

. Evaluated certification readiness for start up company

. Prepared quality manual, level 2 and level 3 documentation

. Developed document control plans

. Trained management in quality system documentation and document

control

. Trained internal auditors

. Achieved ISO9001:2000 certification December 2004

Elaine M. Chester

EXPERIENCE - (Continued)

SONOCO PRODUCTS COMPANY Newport, TN June 1995

- May 1998

Customer Service Representative/Supply Chain Manager

. Responsible for Textile and Specialty Accounts; Major accounts

include E.I. DuPont, 3M, International Paper, Shaw Industries,

Proctor & Gamble

. Implemented Supplier Managed Inventory with assigned suppliers

. Direct contact with customers taking orders, issuing quotes,

entering and handling complaints

. Responsible for design and implementation of inventory scheduling

program for E.I. DuPont and 3M to assist in replenishing their

inventory demands

. Chairperson for Sonoco/DuPont Partnership Team; involved in cost

reductions, inventory reductions, and additional machine set-ups

. Responsible for reducing tube inventories at customer location by

65% with no wait time

. Conducted quality system audits at various Sonoco manufacturing

facilities

. Assisted Area Sales Manager with case workloads, problem solving,

and month end reports

. Active member of Internal & External Quality Audit Team, Safety

Committee, Process Development Team, and TQM Steering Committees

AMERICAN TAPE COMPANY Marysville, MI August 1983

- May 1995

Buyer

. Purchased raw materials for $110 million, multi-divisional pressure

sensitive tape & film packaging manufacturer.

. Assisted in $250K cost reductions of raw materials

. Negotiated contracts with zinc, carton, fiberglass and packaging

raw material suppliers

. Implemented procedures to decrease inventory levels and increase

inventory turnover

. Developed supplier audit program & evaluated supplier's performance

. Involved in safety training programs & developing safety/health

awareness programs

. Responsible for training employees at new production facility on

fundamentals of purchasing, scheduling, and inventory control

. Developed & implemented ISO9001 procedures within

Purchasing/Freight departments

. Responsible for conducting internal and external quality audits and

monitoring corrective action

. Active member of Blue Water APICS Chapter, ISO 9000 implementation

team, Policy Implementation, Communication, & Training Team, Safety

Committee

EDUCATION:

Bachelor of Science Degree in Organizational Management - 1999

Tusculum College, Greeneville TN

Integrated Resource Management Program (APICS) - 1994 Oakland

University, Rochester Hills, MI

Associates Degree in Arts & Science - 1983 St. Clair County Community

College,

Port Huron, MI

ORGANIZATIONS:

Noah's Arc, Inc. - Volunteer, member and active fund-raiser

participant.

Solma Sala Circle - Secretary and fund-raiser participate.

CERTIFICATIONS:

PeopleSoft Systems - Introduction to Distribution & Financials,

Manufacturing, Inventory & Purchasing -ISO Lead Auditor

Contact this candidate