Customer Service Management

Mark Edwards

***** ******* **. . *****, ** ****6 . 402-***-**** . E-mail:

***********@***.***

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Profile

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Accomplished restaurant owner with 21 years of extensive and diverse

restaurant management experience. Uniquely qualified and highly skilled in

all aspects of business management, finance and product marketing. A

visionary who displays creative strength through the development and

implementation of business plans and marketing strategies. [pic]

Professional Experience

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Owner/Operator 1996 - Present

McDonald's & Boston's Gourmet Pizza, Omaha, NE

. Negotiated and successfully purchased a McDonald's and Boston's

Gourmet Pizza Restaurant.

. Managed all facets of daily operations including staff management,

recruitment, cost and budget management, accounting, payroll,

auditing, inventory control, order fulfillment and customer service.

. Grew sales at McDonalds from $900,000 in 1997 to $1,700,000 in 2009 by

development and implementation of a comprehensive long-term growth

plan.

. Led the development of a full-scale marketing plan with a National

Marketing Agency in an effort to increase the customer base and drive

sales. The plan included both local store and community based

activities.

. Conducted a major renovation project to redesign the franchises'

physical appearance in support of a corporate overhaul of McDonald's

brand and image. This project included all aspects of project

management from contracting to overseeing construction to completion.

. Developed personnel and motivated staff to exceed goals and improve

production and sales.

Area Supervisor 1994 - 1996

McDonald's Omaha, NE

. Supervised 18 local McDonald's restaurants.

. Responsible for over 500 management and crew employees.

. Recruited, hired, trained and mentored over 50 managers ranging from

entry level to senior level positions. This included performance

reviews, salary reviews, action plans and managing the separation

process.

. Responsible for cost and budget management as well as forecasting

goals and financial projections.

. Opened two new restaurants from the initial drawings through final

construction including the development and implemention of grand

opening activities.

. Attended and successfully completed McDonald's highest educational

level of Hamburger University with honors.

Manager 1989 - 1994

McDonald's Omaha, NE

. Responsible for the management and day-to-day operations of the

restaurant.

. Responsible for workforce scheduling, order fulfillment, inventory

control and food cost management.

. Met and exceeded all financial goals for the restaurant.

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Education/Training

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Hamburger University-Oak Brook, IL

1995

Creighton University - Omaha, NE 1989-1994

Creighton Preparatory - Omaha, NE 1984-1988

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Interests

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Soccer, Hunting, Fishing, Racing and spending time with my wife and three

daughters.

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References

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Available upon request.

Contact this candidate