Customer Sales

SHAHMIRRA A. SURLES

**** ****** **** **** #****

Montgomery, Alabama 36117

334-***-****

ablyn5@r.postjobfree.com

SUMMARY OF QUALIFICAITONS

Exceptionally well organized and resourceful Professional with more than five years

experience and a solid academic background in acquisitions, contract management, business

administration and logistics; excellent analytical and problem solving skills; able to handle

multiple projects while producing high quality work in a fast-paced environment.

EDUCATION

MS in Acquisition and Contract Management, Bellevue University, Bellevue, NE, In Progress

BS in Business Administration, Alabama A&M University, Normal, AL, July 2003

• Concentration in Logistics

PROFESSIONAL EXPERIENCE

Administrative Clerk II, HP Enterprise Service, Montgomery, AL, Oct 2005 – Present

• Train new employees on policies and procedures.

• Manage vendor relations for deliverables and receivables.

• Research and resolve internal and external customer issues.

• Utilize Alabama Medicaid Agency manuals to ensure accurate claim processing.

• Update records in Patient 1st application, handle collections and provide general

administrative assistance to busy office.

Warehouse Inventory Clerk, Benchmark Electronics, Huntsville, AL, Dec 2004 – May 2005

• Oversaw movement of parts and freight from different locations.

• Administered purchase orders including contacting buyers and running unexpected

receipts reports.

• Managed vendor documentation and sales orders.

• Provided direction to manufacturing floor and assigned priorities to meet customer goals

and objectives.

• Served as key customer contact for new/change orders and net change analysis.

• Monitored material status on upcoming orders, flags and release orders.

Accounts Receivable, Sanmina-SCI, Guntersville/Huntsville, AL, Aug 2003 – Jan 2004

• Collected customer accounts, resolved issues and escalated non-payment issues.

• Validated information from internal and external sources.

• Provided documentation including invoice copies, proof of delivery and packing slips.

• Communicate internally and externally to resolve customer accounts receivables issues.

COMPUTER SKILLS

Windows (XP, 2000), Oracle, MS Office (Word, Access, Excel, PowerPoint, Outlook),

Baan Program, EDS*Net, Net Voucher Program, SAP

Contact this candidate