Customer Service Administrative Assistant
Resume:
Delma Gonzales
Brownsville, Texas 78521
**************@*****.***
Objective: To obtain a position with a stable company in need of trained
and capable individual in the field of Administrative Assistant and or
Shipping Clerk/Customer Service with opportunities for advancement based
upon merit and performance.
Experience:
4-2-09 to present Jamestown Plastics Brownsville,
Texas
ADMINISTRATIVE ASSISTANT/CUSTOMER SERVICE/SHIPPING CLERK
Duties include but not limited to purchasing all products needing for the
warehouse, production and office, timecards, petty cash, reviewing and
comparing pricing cost for reports on cost analysis. Make flight
arrangements for personnel needing to travel for business purposes to
different shows which pertain to getting new business and new customers.
View customer requirements in the system for Trico and Delphi input all
data entry in the company system IQ. Make changes and create all paperwork
associated with shipping out product to customer in a timely manner. Do
the weekly payroll and submit to our Corporate Office also purchasing of
any and all items needed for production and office. Provide instructions
for Quality/Shipping/Office Procedures for audits. Do ASN's for customers
that require that type of shipping information. Various duties as
assigned.
7-23-08 to 3-20-09 Ideas In Action/Curves Products San
Benito, Texas
CLIENT SUPPORT REPRESENTATIVE
Answer all inbound calls from Franchise owners calling to check order
status. Process claims and replacement orders for missing items from
Customers orders. Take payments via Paypal system.
Send e-mail requests for confirmations on lost orders or to check vendor
product orders and provide prompt follow up
Work one on one with various Franchise owners about product information and
orders
View Payment programs whether US or Canada orders for charges they have
received on their credit card statements and provide necessary information
to Franchise owner about the charges.
Answer all incoming e-mails from club owners in a timely manner and provide
all necessary information
1-20-06 to 7-21-08 Sensata Technologies Brownsville, Texas
FRONT OFFICE COORDINATOR
Run daily shipment reports, ship daily requirements, and expedite orders
from Customer Service
Ensure that customers receive their orders in a timely basis for both
Domestic and International orders.
Provide all necessary Customs paperwork so shipments are not delayed
because of lack of paperwork.
Answer switchboard as backup for Receptionist when she is unavailable.
Conduct cycle counts and review material discrepancies.
Conduct ASN's (Advanced Shipment Notices) for Mercury Marine, John Deere,
Cummins and Caterpillar shipments once they have left the dock.
Inventory calculation and reports
Coordinate and schedule shipments to be picked up by carrier.
Perform audits on out-going shipments.
Greet incoming personnel both internal and external visitors
Ensure logs are accounted for due to our yearly audits, ISO certified.
Other office and/or warehouse duties as assigned.
3/2000 - 12/2005 Breed Automotive Brownsville, Texas
SHIPPING CLERK/CUSTOMER SERVICE
Handling Ford Production and Parts & Service accounts checking the Ford DDL
system and also the Chrysler Smart system for daily requirements plus any
expedited orders.
Provided back-up support for Chrysler and General Motors accounts for both
Production, Parts & Service requirements. Daily, four times a day check in
system.
Transmitted ASN's to Production and Parts & Service Customers assuring
shipment information was processed in a timely basis due to ISO
requirements.
MPS scheduling for production lines.
1991-2000 Auto-Trim Brownsville, Texas
EDI COORDINATOR/CUSTOMER SERVICE REPRESENTATIVE
Confirm customer shipments to Ford, Chrysler and General Motors via EDI
(Electronic Data Interchange) releases to suppliers, entered and received
to transfer and shipping transactions via MRP system.
Analyzed and corrected discrepancies in the inventory balances. Cycle
counts on production parts as required for expedited orders.
Set-up carrier pick-ups and filled out necessary Bill of lading
information.
Meet monthly quota for shipments and provided quarterly reports.
Replace order that were sent out incorrectly and filled out 8-D reports on
Corrective Actions forms for Monthly Management meetings.
Education: 1984 Homer Hanna High School Brownsville, Texas
Received GED in 1984
1984 South Texas Vo-Tech Institute Brownsville, Texas
Certified as Executive Secretary
Skills: Data Entry, Internet, Telephone Skills, Filing, 10-Key adding
machine, Microsoft Excel, Windows, Lotus E-mail, AS400, Edge System,
Switchboard, Order Entry, Typing 60 w.p.m., PowerPoint, Telemarketing, Ford
DDL system, Chrysler Spin system, Oracle System, AX system, PayPal
Accounting system and Cyber source
Languages: English (read and write) Spanish (read and write)
References: Upon Request
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