Project Manager Customer Service

WILLIAM H. STEWART III

P. O. Box ***, Dayton, Ohio 45409-0246, Phone: 937-***-****, E-mail:

***********@*****.***

STRENGTHSFINDER 2.0 STRENGTHS

Maximizer, Achiever, Relator, Learner, & Strategic

SUMMARY OF JOB RELATED QUALIFICATIONS

• Fiscal management / budgeting • Organizational development

• Strategic planning • Process improvement

• Trusted advisor and confidant • Trusted liaison between stakeholders

• Consulting skills • Analytical & problem solving skills

• Interviewing & counseling skills • Negotiation skills

• Oral presentation skills • Customer service orientation

• Construction project management • Property maintenance management

• Build alliances & partnerships • Build teams & provide leadership

• Government director experience • Government public relations experience

• Expertise in computer use • Advanced internet research skills

PROFESSIONAL HIGHLIGHTS

• Managed operating budgets from $300K to $3M working for the government and in

profit and loss situations in the private sector while bringing about innovative changes in

customer service and the way things were done

• Over eleven years coaching and motivating workers in management or supervisory

positions and over ten more years supervising workers and subcontractors as a project

manager on construction jobs with operating budgets up to $20 million

• As a change agent, implemented a staggered scheduling method for doing property

maintenance at Wright-Patterson Air Force Base, reducing costs and average monthly

downtime by one-half day with a corresponding decrease in unit turnaround times

• Long history in several different work settings of having a good eye for cutting costs by

improving work flow without losing quality

EDUCATION

August, 2000 - May, 2004 Salmon P. Chase College of Law, Northern Kentucky

University, Highland Heights, KY

• Juris Doctor Degree, Law Major

• I Excelled at Courses in Corporations Law, Securities Law, Administrative Law, Contracts

Law, Criminal Law, Criminal Procedure, Remedies, Employment Law, Law & Religion,

Professional Responsibility, & Legal Research & Writing

January, 1994 - March, 2000 Wright State University, Dayton, OH

• Bachelor of Science Degree, Business Administration, Management Major

• 3.9 GPA, Summa Cum Laude; Beta Gamma Sigma, Golden Key, Phi Kappa Phi

• I Excelled in Business Law, Business Writing, Accounting, Finance, Economics,

Statistics/Management Science, Strategic Planning, & Organizational Development

WORK EXPERIENCE

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September, 2008 – July, 2009 Town of New Castle, CO

Position: Building Department Director and Building Official

• As a department director concerned with business transformation and organizational design, I

brought friendly, prompt, responsive, and high quality customer service to the town by

improving stakeholder relationships with greater personal contact and face-to-face

interaction, making the town more attractive for further growth and development

• As a manager, I fostered employee growth by training and coaching a permit

technician and a contract infrastructure inspector in a customer service and a public

relations approach

• As an advocate of code adoption and an educator, I made oral presentations to the

town council, council advisory committees, citizen groups, other department heads

and directors, and town employees to encourage and promote building growth within

the town

• As a promoter of growth and development, I issued permits for new construction and

certificates of occupancy, I wrote permit rejection and code interpretation letters,

corrections notices, intra-office memos, hot topics memos for the town council,

legislative agenda and recommendations, yearly departmental goals and objectives,

departmental accomplishments, and departmental SOPs

• As a department director, I was fiscally responsible, keeping my department well within its

operating budget of $300K

As the town’s building official, I oversaw the construction of a new town public works

•

facility, repair garage, vehicle storage building, materials storage building, and fueling

depot while juggling competing interests and keeping costs low and in conformance with

accessibility and building codes

• As the town’s building official, I increased my expertise as a building official by getting

several more International Code Council certifications for a total of 14 certifications,

altogether

July, 2005 - September, 2008 TopNotch Home Inspection, LLC, Dayton, OH

Position: Manager, Inspector

• As the manager of a single member LLC concerned with organizational design and

business development, I contracted innovative inspections in Southern Ohio, provided

leadership by training and supervising one contract inspector to do specialized

inspections, and created customer satisfaction by writing detailed narrative inspection

reports

November, 2005 - June, 2006 Beazer Homes, Inc., West Chester, OH

Position: Quality Assurance Supervisor

• As a supervisor, I performed detail intensive final quality inspections for a multinational new

home builder, brought about greater worker awareness of a higher quality finished

product by including in the quality function the 10 job superintendents and assistant

superintendents I supervised and coached, and created customer satisfaction by making

sure homes were built to codes, quality standards, specifications, blueprints, plot plans,

contracts, and that customer picked options were installed

August, 2004 - November, 2005 Self-employed, Dayton, OH

Position: Commercial Construction Contractor, Construction Project Manager

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• As a construction manager, I kept multiple finish jobs on one large commercial job site well

within budget and made sure the work was done according to contracts, specifications,

blueprints, and codes

May, 1994 - February, 2003 (Temporarily, May 1993 – December, 1993) City of

Dayton, OH

Position: Conservation Specialist: Housing Inspector, Building Inspector, Zoning

Inspector

• As a lead inspector, I organized teams of two to four specialist inspectors when declaring

buildings public nuisances and certifying buildings for demolition

• As a liaison between stakeholders, I improved the city’s image through public relations work

by meeting with external groups and making oral presentations to educate the public and

private sectors about my department’s functions, city codes, and how to comply with

codes, while collaborating, cooperating, and building alliances with other city

departments and external governmental agencies

March, 1985 - May, 1994 Self-employed, Dayton, OH

Position: Construction Contractor, Project Manager (full-time 5/85-7/86, part-time

from 8/86-1/91, full-time 2/91-5/94)

• As a construction project manager, I managed from cradle to grave multiple construction jobs

on multiple projects of residential, commercial, and industrial work up to $20M in cost

and within budget, all while scheduling, paying, and supervising multiple subcontractors

and employees

August, 1986 - January, 1991 All Star Maintenance, Inc., Dayton, OH

Position: Project Manager (Hancock Field in Syracuse, New York), Supervisor

• As an operations manager for a government property management and housing maintenance

contractor at Wright-Patterson Air Force Base, I brought about positive change and

streamlined the maintenance process by implementing a staggered scheduling method for

doing the maintenance, which reduced costs and average monthly downtime by one-half

day with a corresponding decrease in unit turnaround times, eliminated most job tasks

from being done more than once, reduced call backs when the housing became

reoccupied, kept workers from working on top of each other, improving attitudes and

morale, and improved the overall quality of the finished product

• As a supervisor and project manager, I scheduled up to 40 workers (60 workers during

periods of peak production) including five leads on a high volume contract, I

administered the contract, reported my project’s financial status internally through the

preparation and submission of monthly financial documentation, and kept my project

well within its $3M budget

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