**** ******** ***** ***** 706-***-****

Columbus Georgia 31907 ablyl9@r.postjobfree.com

Nicole Love

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Profile: Over 20 years of experience in the healthcare field and

administrative assistant in human resourse and finance

department. A creative leader with strong decision making

skills. Capable of taking on multiple responsibilities as

assigned. Excellent interpersonal, oral and written

communication skills. Good analytical and organizational

abilities.

Objective: To achieve a professional position with diversified

responsibilities and growth potential.

Education August 1972 - May 1978 Mt. Olive High School

Ft. Mitchell,

Al

September 1978 - May 1980 Phillip's College Columbus, Ga

Associate's Degree - Business and Health Administration.

1980-1982 University of Alabama Birmingham

Work History: June 2007 - September 2009 Coca Cola Bottling

Consolidation Branch Admin. Columbus GA

. Prepared daily deposit for pick up

. Prepared weekly pay roll.

. Monitored, maintained and updated weekly retail surveys.

. Conducted new hire orientation and setup.

. Requested and posted job opening for all departments.

. Assisted employees with changes, problems and finds.

. Maintained daily call-in-log and monitored follow-ups to

ensure customers' calls were answered and solved in a

timely manner.

July 2005 - May 2007 Columbus Ledger Enquirer

Finance Department

. Review payment request, invoice, and supporting

documentation to ensure validity of request before

advertising new layout.

. Collected monies on clients account due

. Out bound/In bound calls to assure clients satisfaction.

. Developed and maintained methods to assure that all

clients' accounts were current and collected in a timely

manner.

. Maintained a 90% and above collection rate.

. Prepared monthly, quarterly and annual reports.

. Handling credit checks/collateral files and documents,

and manual checks and credits.

. Handled accounts payable/accounts receivable duties.

December 1999 - July 2005 Columbus Regional Healthcare

Office Coordinator Medication Education

Department

. Develop and maintain the daily rotation schedule for 40

residents and 15 faculty members.

. Monitored, maintained, and updated vacation time, sick

leave, time requested off and CME's for all residents

and faculty.

. Ensured all specialty clinics, FPC clinic, Urgent Care,

and hospital services were covered all time.

. Prepared daily preceptor and resident assignment sheets

to ensure resident/faculty ratios were maintained.

. Prepared information for entry into a database.

. Contacted all parties involved orally and in writing

concerning schedule changes and issues.

. Answer and help solve daily scheduling problems

May 1992 - December 1999 Columbus Regional Healthcare

Client Service Representative Occupational Medicine

. File and follow-up on all workers' compensation claims.

. Monitored, maintained and follow-up on all corporate

accounts.

. Developed and maintained methods to assure that all

corporate accounts were current and collected in a timely

manner.

. Maintained a 95% and above collection rate.

. Served as liaison between corporate clients and insurance

company.

. Developed and maintained a systematic methods to assure that

all claims was filed in a consistent and accurate technique/

. Keyed all workers' compensation charges and posted all

payment and made daily deposited to the bank.

. Make sure all claims were coded correctly with proper ICD-9

and CPT codes.

. Answer and help solve problems concerning corporate accounts

and workers' compensation.

. Utilized good customer service skills to assist employers

and companies.

January 1988 - May 1992 Chevy Chase Credit Card Center

Senior Compliance Coordinator - Bethesda Maryland

. Reviewed reports, documents, records data, and materials to

verify completeness, correctness, consistency, and

compliance of all claims.

. Created reports, monitored, maintained and updated clients'

record.

. Search for and extracted information from files, documents,

and reported information as needed.

. Questioned, interviewed, and conferred with others to obtain

and to verify information needed to complete an

investigation.

. Conducted evaluations, examinations or other fact-finding

studies to obtain or verify information.

. Served as a liaison between clients and merchants' bank.

Explained or justify decisions, conclusions, findings, or

recommendations to the credit cardholder.

. Prepared monthly, quarterly and annual reports.

. Complied statistical data and prepared management reports,

creating tables, charts, graphs, or diagrams techniques to

facilitate managerial analysis.

March 1982 - January 1988 FBI Federal Bureau of

Investigation Washington DC

March 2002- March 2006 Macy's - Columbus Georgia

Part-time Sale Associate

Summary Skills:

. Able to review and analyze forms, applications, documents and

other information to make determinations.

. Identifies needs and problems and handle them in a timely

manner

. Recommends improvements and solutions to problems, to

determine appropriate actions

. Work smart, with little or no supervision.

. Make improvements, solves problems and take corrective action

when problems arise.

. Not intimidate when faced with changes or suggestions,

welcome them with an open mind.

. Negotiates with individuals or organizations to resolve

conflicts, disputes, or grievances.

. Negotiates with others to reach an agreement, settlement,

compliance, or a solution.

. Immense knowledge of Microsoft and other office equipments.

Contact this candidate