Craig Richardson

**** *********** **** #*** ( Virginia Beach, VA (

ablyl1@r.postjobfree.com (

347-***-****-C/ 757-***-****-H

OBJECTIVE

Experienced customer service professional with over 10 years of experience

in account management, claims and sales processing, and call-center

operations within the travel, banking, and Telecommunications industries.

. Qualifications Summary

. Excellent customer relations and problem solving skills

. Creative and persistent; skilled in listening with empathy and

assessing client needs

. Talent for identifying customer needs and presenting appropriate

company product and service offerings

. Expertise in resolving escalated customer service issues

. Proficient with Microsoft Office System

Professional Experience

World Travel Holdings, Virginia Beach VA

10/2008-Prestent

Travel Professional

. Book and confirm cruise reservations in WTH proprietary reservation

system and/or with the appropriate travel supplier,

. Inform clients of booking terms and making amendments to existing

reservations

. Ensure reservations are accurate and completed in a timely manner.

. Work in a team environment and maintain a professional, high-spirited

attitude

Air link & City Sights, Long Island City, NY 10/2007 -

09/2008

Reservationist

. Served as Reservationist for one of New York City's largest operators

of airport ground transportation, tour, and sightseeing services for

leisure and corporate markets

. Assisted appropriate departments in the promotion of sales for

commuters traveling throughout the NYC Tri-state area

. Responsible for enhancing employee performance through mentoring and

direct training

Port Authority Trans Hudson, Jersey City, NJ 05/2001 -

09/2006

Communication Agent

. Received both inbound and outbound calls in rapid paced, high volume

call center

. Maintained direct contact with clients to identify needs and

facilitate ticket sales

. Accommodated customers with relevant needs required for travel

. Utilized company protocol to respond appropriately to emergency

situations

The Dime Saving Bank, Uniondale, NY

12/2000 - 06/2001

Customer Service Rep

Assisted customers with their deposit accounts in a high volume call

center

Processed checkbook orders, fee reversals, fund transfers, loan payments,

etc.,

Researched and resolved customer issues

Educated customers on full range of bank products and services

AT&T Wireless, Paramus, NJ

11/1999 - 12/2000

Customer service/Technical Support

Provided customer assistance to clients seeking to service products for

cellular provider

Increased customer satisfaction through offering solutions and up-sell of

products

Processed multiple forms of payments and provided credit when requested

Maintained company cliental through the active retention of customers

Education

Queens borough Community College, Bayside, NY

09/1993 - 01/1995

Major: Liberal Arts & Sciences

References available upon request

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