Customer Service Sales

Victoria C. Jimenez

**** ************ ***** *******, ** 23509

757-***-**** 757-***-**** Cell

ablykp@r.postjobfree.com

CUSTOMER SERVICE/SALES PROFESSIONAL

More than 20 years’ successful experience in customer service and support

•

Profile

with recognized strengths in account maintenance, problem solving and

trouble shooting, sales staff support, and planning/implementing proactive

procedures and systems to avoid problems in the first place.

1. Excellent working knowledge of Microsoft Excel and Word.

2. Created my own business and successfully operated it for 14 years.

3. A team player, acknowledged as “Total Quality Customer Service

Professional.”

4. Developed and implemented Marketing, Budget and Operating Plans

for same said business.

Bi lingual in the Filipino language and basic understanding of Spanish.

Increased customer base by 50%.

•

Synopsis of Achievements

1. Achieved Authorized Sales/Service status for Martin Yale and

Whittaker Brothers.

2. Recognized by the state of Virginia as an approved Minority Small

Business Owner.

3. Sub contractor with NAVSUP Servmart Navy store. Merchandising of

4. High Security equipment.

5. D.O.D. e mall program. Provided and customized product listing for

on line

6. ordering with the military. Monitored for order process and price

updates.

Navy Exchange Service Command 10/09 Present

Employment

Customer Service Representative and Front line Cashier

1. Work with customers on purchase, lay a ways, refunds

& credits.

2. Submission of credit application.

1. Support sales managers to work in other depts.,

(Uniforms, Clothing, Warehouse)

2. Quickly and effectively solve customer challenges.

4/07 11/08

QVC, Chesapeake, VA Call Center

Order Services Dept. (Part Time/ Seasonal)

Processed in bound call orders. Assisted customers with

Product line, order inquiry and customer service on refunds

related problems with orders, shipping and order history.

Issued credits on accounts and marketed QVC products for

Up selling through positive and persuasive attitude.

Print & Fax Source, LLC 9/95 10/09

Owner & Operator

Created and maintained a Sales/Service business for high

security fax machines, shredders and copiers. This included all

day to day aspects of the business. Account Management,

Customer Service, Operating Budget creation and utilization,

Sales and Government Contract negotiations. Created and

maintained an e commerce account that supplied the military

with supplies and services. This account was with the military

EMall. It included order processing, logistics follow up and end

user satisfaction indexing.

Performed clerical duties including: typing, word processing,

computer, billing of monthly statements

for government contracts. Handled payroll, accounts

payable/receivables. Credit card process.

Education Granby High School Graduate 1976

Tidewater Community College 9/77 8/78

Business & Marketing

Contact this candidate