Customer Service Administrative Assistant

Erica Davis **** Florence Ave. *C Pekin, IL *****

************@*****.*** ( 309-***-****

Objective

To obtain a position that will enable me to use my strong office and

organizational skills, educational background and ability to work well with

people.

Education

Robert Morris College Springfield,

Illinois

Associate Degree - Paralegal Program 3.75 GPA

Lambda Epsilon Chi, National Honor Society in Paralegal/Legal Assistant

Studies

Skills

- Ten years hands-on experience in customer service

- Computer proficient - keyboard 60 wpm, Microsoft Word, Microsoft Excel

- Excellent communication, interpersonal and organizational skills

- Able to work well with a team as well as individually

Experience

Sales Support Representative

AT&T, Peoria, IL May 2009 to Current

Responsible for ordering, shipping, receiving, organizing, and

merchandising inventory

Performed monthly inventory audits and reconciled discrepancies.

Assisted customers with the purchase of wireless equipment, features,

accessories and bill payments

Answered inbound calls and assisted sales representatives

Processed paperwork and performed other duties assigned by management

Shipping Supervisor

Macon Metal Products, Taylorville, IL May 2007 to

January 2009

Developed and implemented shipping standards of procedures that was ISO-

9001 certified

Provided customer service to major clients

Designed and implemented organizational structure of inventory system

Set up freight lines and shipped products to clients

Prepared daily reports for management

Administrative Assistant

O'Callaghan Cable Service, Summerville, SC August 2004 to

January 2007

Compiled, maintained and proofread company records and reports

Organized and distributed work orders to crews

Dispatched crews to work sites

Head Cashier

Home Depot, Apex, NC Concurrently, March 2006 to

January 2007

Supervised and provided new employee training of front end employees

Completed daily and weekly reports including employee training and customer

service issues

Assisted customers with purchases, collected money, and performed various

customer service operations

Awarded Cashier of the month within 60 days, Promoted to Head Cashier

within 90 days

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