Customer Service Human Resources

Azita Arshadi

***** *. ******** **** **********, AZ 85259

Cell: 602-***-****

Home: 480-***-****

Email: ablyhb@r.postjobfree.com

OBJECTIVE: Seeking a position as a staffing specialist or full life cycle

recruiter where my excellent skills and Knowledge in corporate,

contract, staff recruiting and human resources will increase

employee longevity and the company's profits.

BACKGROUND SUMMARY:

Currently hold a B.S. in Chemistry and highly professional skills in

recruiting for positions such as:

Senior, management and director network security software professionals,

project management, and product

management, marketing, sales, finance, legal, quality assurance, business

analyst, information technology,

software development engineers and call center professionals. Strong skills

in hiring well qualified candidates, posting job openings online with paid

and free job websites, participating and building strong relationships with

local Yahoo networking groups, colleges, universities, outsourcing

companies, trade organizations, technical user groups, alumni associations,

job fairs and trade shows. Understand all areas of making an offer,

negotiating salary, negotiating rates and terms of a contract with staffing

agencies and consulting with hiring managers on preparing offers according

to the compensation policy. Outstanding skills in team playing and multi-

tasking in high volume environments.

PROFESSIONAL SKILLS:

Recruiter:

. Designed a Hiring Managers Interviewing Guide for managers and interview

teams and a Recruiting Process Guide for the hiring managers which

assisted in defining an efficient process flow.

. Recruited for corporate, contract, staff and worked with the SVP, VP,

CTO, COO and CFO hiring managers to provide forecasting, consultations,

hiring strategies and to fulfill their hiring requirements.

. Planned and coordinated job fairs and trade shows; monitored all job

postings and renewals; advertised open positions on non-traditional job

boards, outplacement agencies college career centers, local government

agencies and non-profit organizations.

. Worked closely with immigration attorneys to handle Green Card

application files for employees and to facilitate the H1-B Visa transfers

and sponsorships.

Human Resources:

. Communicated closely with the vice president of human resources and the

human resource generalist to determine priorities of the open

requisitions and to strategize sourcing techniques.

. Identified applicants, initiated contracts, sourced, screened, recruited

and hired customer service representatives for a high-volume online bill

pay and a high-volume mail-order pharmaceutical call center.

. Made sure all pre-hire documentation was complete, worked closely with

human resources to coordinate new hires, new start dates and prepare for

a new employee orientation.

. Assisted human resources, operations and training managers with

monitoring the recruiting activities, the quality of new hires and also

administered assessments and ran credit checks.

Consultant:

. Served as a consultant and advisor to internal clients and provided

standard recruiting activity reports to reflect daily and weekly progress

plus assisted with implementing and improving hiring procedures and the

talent acquisition process.

. Sourced candidates through existing ATS, advertising, internet, job fairs

and raw search, as well as, recruited for a variety of exempt and non-

exempt front and back office pharmacy positions.

. Implemented new procedures and forms to improve the recruiting process,

performed research, sourcing and cold calling to find talent for specific

target companies, established partnerships with outplacement agencies and

vendors.

. Provided consulting and recruiting services to private engineering firms,

staff programmers, other information technology and software engineers

for internal and off-shore projects.

Azita Arshadi

Page 2

WORK HISTORY:

ACI, Scottsdale, AZ Independent Recruiter

11/08-Present

Responsible for full cycle recruiting for professional exempt senior level

technology, software development, interactive advertising/E-Commerce, call

center supervisors/ non-exempt customer service representatives both as in-

house and off-site contract recruiter. The client companies serviced are

Web.com, ZogMedia, Go Daddy, The JAR Group, and McKesson.

Lumension Security Inc., Scottsdale, AZ Corporate Recruiter

08/07 - 11/08

Responsible to recruit for network security software professionals for all

departments across the organization. Managed the entire recruiting process

using the applicant tracking system "OpenHire," Recruited at a senior level

for all four U.S. locations, worked as head of the Employee Referral

Program.

iCrossing, Scottsdale, AZ Corporate Recruiter

06/05 - 07/07

Supported both divisions of the company which include product development

and digital advertising in all seven U.S. locations, utilized Taleo and

HireBridge to maintain the entire recruiting process and report metrics,

recruited all types of software, QA/Test, Business Analyst, project manager

and database engineers, SEO/SEM, GUI and system developers for the

technology division and search engine experts, natural and paid search

industry for the advertising agency.

CheckFree Corporation, Phoenix, AZ Contract Recruiter

02/05 - 06/05

Networked with community services, colleges, internet sites, blogs,

networking groups and employment agencies to increase the applicant flow;

recruited customer service representatives and supervisors. Also sourced,

reviewed, screened resumes and interviewed call center candidates for

multiple departments in the company.

Express Scripts Inc., Tempe, AZ Contract Recruiter

11/03 - 01/05

Accountable for planning and forecasting the staffing needs in advance for

three locations; constantly monitored the closed and open requirement

tracking system; utilized the internal applicant tracking system;

maintained and updated all job postings; established close rapport with the

hiring managers, supervisors, and HR generalists. Recruited CSR, supervisor

and pharmacy technicians.

ACI, Scottsdale, AZ Independent Consultant

08/01 - 11/03 Provided consulting and recruiting services to private

engineering firms, staffed programmers, IT and QA software engineers for

internal and off-shore projects and utilized various internet tools to

search for qualified candidates. Performed contract recruiting for call

center and staff positions for ImprovNet, Advance PCS (Caremark) and

McKesson Corporation.

Xyterra Computing, Scottsdale, AZ Contract Recruiter

06/01- 08/01

Worked to provide full cycle recruiting and hiring of software, hardware,

product, design, sales and marketing engineers and managers for OS/Kernel,

CIU/DDP, HA/Cluster, Engineering Groups using different tools and search

engines; managed salary recommendations, offer letter generation and offer

acceptance or decline.

ON Semiconductor, Phoenix, AZ Talent Consultant

11/00 - 06/01

Managed the entire life cycle of the recruitment process from sourcing,

interviewing to relocation and H1-B sponsorship assistance in the final

stages of hiring also actively involved in internet advertising and media

campaigns and maintained and updated all job postings, open and closed

requisitions.

FLIPCHIP TECHNOLOGIES, Phoenix, AZ Contract Recruiter

07/00 - 11/00

Recruited for semiconductor engineers and product developers. Performed

Internet queries on web-based search engines to focus on desired skill-sets

and prospects, targeted resume databases, newsgroups, alumni and

organizational directories, attendee, speaker lists and bulletin boards to

support all recruiting needs. Supported all engineering business units.

VOLT Technical Services, Phoenix, AZ Account Manager

09/99 - 05/00

Lead new business development, old accounts rejuvenation, and maintenance

of existing accounts for the entire technical division, interacted and

coordinated activities with technical recruiters, performed regular client

visits for account maintenance and continued new business generation.

TSC Resources Account Manager 02/98-

09/99

Mini-Systems (Modis), Phoenix, AZ Account Manager

02/96-02/98

YOH Scientific/YOH IT, L.A, CA- Phoenix, AZ Account Manager

09/93-01/96

ENSR Consulting & Engineering, Camarillo, CA Environmental Chemist

05/89-07/92

EDUCATION:

California State University, Northridge Bachelors Degree in Chemistry

Contact this candidate