Customer Service Assistant

KEEYA C. JOINER

**** **** ***, *********, ** ****9

CONTACT: 951-***-**** EMAIL: ablygx@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

Diligent, detail-oriented Assistant knowledgeable of all office functions, with solid background in the

healthcare field.

Excels at multi-tasking in a fast aces environment, record keeping, completing projects within time and

budget constraints.

Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Outlook and

PowerPoint.

LICENSE / CERTIFICATIONS:

CPhT Pharmacy Technician License No. 98578

CIS-Business Computers & Information’s System Certification

Medical Terminology

EDUCATION:

Jun 20, 2008 to Nov 19, 2009 Western Association Of School And Colleges, 324 N. Palm Avenue Rialto, Ca

92376

Externship 240 Hours (Certification of Completion, Pharmacy Technician)

-Volunteer Riverside Community Hospital Pharmacy 4445 Magnolia Ave 240 Hours

Sep 08, 2006 to Jun 17, 2008 Riverside Community College, 4800 Magnolia Ave Riverside, Ca 92506

Completion of Business Computers & Information Systems & Medical Terminology with general courses

completed.

Aug 06, 2003 to Jun 12, 2006 John W. North High School 1550 Third St Riverside, Ca 92507

(Diploma)- Received a grant/scholarship from Gear-Up awards for my education.

EMPLOYMENT:

7/08 - 12/09 Kaiser Permanente Pharmacy 1st Floor

12815 Heacock St. Moreno Valley, CA 92553

Pharmacy Assistant: Receives prescriptions from patients and verifies that required information is on the

form,Types prescription labels which include information such as patient name, record keeping, record

patients logs, clinician's name, name of medication, and dosage instructions; gives to pharmacist to review,

Rotates stock, moving older medication to the front of the shelf so it is used before expiration date, Incoming

calls, providing general information, and routing other calls to appropriate party. Skills including office

equipment such as fax, typewriter, copier, and calculator.

12/07 - 04/08 Starcrest Inc. 3660 Brennan Ave, Moreno Valley, Ca 92599

Call Representative/Assistant: Processed orders for material or merchandise received by mail, telephone, or

personally from customers using computer softwares Microsoft word, excel, access, outlook, Sell product and

place customer orders in computer system, Provide customers with product and service information,

Complete call logs and reports, Informs customer of unit prices and shipping date, Records files copy of

orders received according to expected delivery date, Provide on-the-job training for new employees.

02/05 - 11/07 Stater Bros. Markets Pharmacy. 28988 Greenspot Road. San Bernardino, CA 92346

Pharmacy Clerk: Worked closely under techs, establish and maintain patient profiles, prepare insurance claim

forms, handle incoming and outgoing calls, stock medications and take inventories of prescriptions and drugs

and maintain complete and organized record and reports, Record drugs delivered to the pharmacy with ability

to lift 25+ and stand for periods of time, store incoming merchandise and inform the supervisor of stock

needs. Operate cash register and balance money and accept prescriptions for filling

SKILLS:

MS Word, Excel, Access, Outlook, Word Perfect, Type 50+ wpm, Customer Service,Handle 200+ Patients

daily, Organizational Skills, Arithmetic Skills, Planning and Scheduling, Communication and Interpersonal

Skills, Heavy Telephone Volume Reception, Verbal and Written Skills, Purchasing,Work Extremely Well

Under Pressure and Love To Be Busy, Team Player, Self Starter

REFERENCES: Available Upon Request

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