Customer Service High School
Resume:
Debra A. Pease
Rosedale, MD 21237
Phone: 410-***-****
ablygo@r.postjobfree.com
________________________________________________________________________
Professional Experience
Oct 2008 to Apr 2010 BMHSI Admin. Management Spec.
In 1986 the grant established Baltimore Mental Health Systems, Inc. (BMHS),
as the local mental health authority for Baltimore City. BMHS is a public
nonprofit entity, which maintains accountability to government. BMHS' focus
has been on expanding the range of services, improving continuity of care,
developing new affordable housing opportunities, creating new financing
initiatives, and promoting community acceptance and public education.
* Maintain all business related vendor relationships -
Collected bids from outside vendors for Baltimore City
Procurement process as well as reported problems with
copiers and IT equipment to vendors
* Emergency Management - Involved in making sure the
agency could continue in an emergency situation
* Human Resources - Performed all aspects of HR including
maintaining personnel files, employee relations, placed
ads on various websites and through The Sun paper
* Job Descriptions Review - All Job Descriptions were
recently rewritten
* Benefits Administration - Worked with Agent, State of
Maryland as well as employees to maintain benefit
accuracy
* Work with Temporary Agencies to fill open positions
where needed
* Coordinates and schedule meetings for the COO and
President as needed
* Purchasing of all supplies, IT equipment, refreshments
for meetings
* Coordinated all maintenance requests for the property
management as well as handled complete renovation of
our office space (painting, carpet, reception desk and
pergo flooring
* IT Support- Handled the minor computer problems and
worked with IT vendor for larger issues. Also converted
all PC's to Windows 2007 with IT vendor
* Review Policies and Procedures - Worked with the COO to
rewrite all policies and procedures and the Employee
Handbook
* Managing and overseeing maintenance of paper and
electronic filing systems.
* Any other duty as assigned - back up to Special
Assistant to the President, receptionist, COO or
Directors
* Assistance/Support for Projects
Nov 2005 to Sept 2008 Partners in Recovery Director of Operations
Partners in Recovery was a non-profit outpatient drug & alcohol treatment
center. Owned by Sheppard Pratt and GBMC with 5 locations throughout
Maryland.
* Provide all aspects of HR for all employees
* Process payroll for all employees using ADP software
* Worked with Agent to assure that all benefits were
added, terminated and changed as needed for all
employees
* Purchasing of all supplies, IT equipment for all
locations and refreshments for meetings for the Towson
site
* Maintain all employee personnel files
* Maintain company website using Contribute software
* Report all building maintenance needs to landlords
* Report computer problems to outside IT contact if not
able to handle
* Maintain/Assign passwords for all existing and new
employees
* Supervise UR Coordinator, Admissions Coordinator and
Security
* Main contact for all outside vendors to renew contracts,
report problems with equipment and received bids for
purchase of new equipment
* Review all invoices before sending to AP department
* Scheduled temporary employees through several temp
agencies for all locations
* Manage office in President's absence - all issues
whether clinical or administrative were brought to me to
take to the appropriate person.
* Provide support to President as needed
* Rewrote Policy and Procedures manual
* Coordinate and schedule staff and management meetings
May 1981 to April 2004 Medical Mutual Liability Ins. Soc. of MD
Senior Underwriter (Supervisory
Position)
* Supervised support staff (Records Librarian, Data Entry
and Policy Distribution Person)
* Updated the computer system with all yearly rate changes
* Processed weekly renewal business
* Researched all computer problems pertaining to the
underwriting department and corrected if possible
* Tested all new computer programs before implementation
* Tested all new forms before implementation
* In charge of Microsoft Access program that tracked
departmental programming problems
* Updated computer tables
* Ran Ad-hoc queries for multiple departments
* Processed all facilities, clinics and ER policies
* Responded to all inquiries from Claims, Accounting,
Customer Service, Risk Management and Actuary
* Handled most special projects for Underwriting
Department
* Ran weekly queries for billing and account changes and
corrected all errors prior to weekly billing
* Supervised department image project (Converted paper
files to image system)
* Researched any image system problems and worked with
outside vendor to correct
* Added new users to image system
Education 1977 - 1978 Perry Hall High School
MD
1974 - 1977 Merganthauler Voc. High School
MD
Business Courses
Debra Pease
References
References Marci Ellis - Partners in Recovery
(Past President)
Baltimore Mental Health (Past COO)
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Joan Blevins - Kolmac Clinic (Clinical Director)
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Bryn Burnett - Partners in Recovery ( Past NP)
Jeff Poole - Medical Mutual - COO
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Yvette Jefferson - North Baltimore Center
(Director of BSAS Grants)
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