Customer Service Technical Support

Kesha Hailey

*** ****** ******

Roselle, New Jersey 07203

*************@*****.***

551-***-****

Objective: Seeking a full-time position in an occupational area where I can apply verbal

communication, interpersonal, and organizational skills within a professional

environment.

Experience:

10/2005 – 11/2009 Shareholder Relation/Employee Product Specialist Bank of NY Mellon

Jersey City, NJ

-Assist clients with employee stock options, purchase, and restricted stock plans.

-Process all real time and batch-traded sales on NYSE.

-SEC Bonded: securities up to 17 million dollars.

-Responsible for 22 employees SEC bond approvals.

-Develop and build relationships with current and perspective clients.

(Shareholder relations and operations for clients stock transfer agent needs.)

9/2004 – 9/2005 Customer Support Services/ Team Lead Barnes & Noble.Com

Secaucus, NJ

-Processed online applications; high volume orders for corporate accounts.

-Debit and credit payment processing.

-Assist callers technical support issues.

2/2002 – 10/2004 Front Desk Agent Wackenhut

Corp.

Union, NJ

-Monitor/ Log technical support staff removal of company property.

-Initial greeting and security briefing to all current and perspective clients daily.

4/1996 – 9/2001 Front Desk Agent/ Shift Supervisor Unique Security

New York,

NY

-Supervised operator staff of 16 employees.

-Prepared weekly security clearance reports for sub-grade levels.

-Issued all ID badges to visitors and 2WTC tenant employees.

Education:

9/2002- 6/2004 Union County Community College Cranford, NJ

Skills: Word, Excel, PowerPoint, Typing 55 wpm, customer service, multi-tasking,

problem solving, resolving conflicts and listening.

References upon request.

Contact this candidate