Manager Quality

Sonja Hodge **** Tehama Court 702-***-****

Las Vegas, NV 89117 sonja.hodge1@gmail.c

om

Objective To secure a long-term, challenging opportunity for career

growth in IT or quality management, and to integrate with a

company that will allow me to increase and diversify my current

skill set.

Skills Certified Lead Auditor for ISO 9001:2000

Operating Systems: Windows Vista, XP, 2000, Server 2003/Active

Directory; Redhat Linux/Unix

Hardware: PC/Mac desktop hardware, peripherals, printers, NICs,

cabling, routers, switches, Juniper/Barracuda firewalls,

Blackberry setup

Software: Blackberry Enterprise Server, Microsoft Office,

Exchange, Outlook, Symantec NETBACKUP (server/client), Norton

GHOST, SMS, Cisco VPN Client, HP Openview, Dell OpenManage,

Deltek Costpoint Accounting Software/Electronic Timesheet, SQL

2005 and accounting software clients (NAVISION), Remote Desktop

Protocol/RAdmin, Symantec/NOD32 Antivirus, IPCop firewall

Protocols: TCP/IP, DNS, DHCP, SMTP and familiarity with VLANs,

remote access/2-factor authentication and Cisco/Linksys

routers, hubs and switches

Experience

July 2009 - current Cranesmart Systems

Edmonton, AB

IT Administrator

Sole IT professional responsible for all systems and network

needs for staff of 75 in 2 companies

Maintain availability of LAN resources in a Microsoft 2003

Server Active Directory environment

Research, purchase, install, maintain, and upgrade all servers,

workstations, peripherals, and application solutions

Create documentation of current and improved IT department

processes, including backup schema, installation procedures,

and IP address map

Monitor of software firewall (IPCop) files for security

compliance and network traffic analysis

Create and maintain accounts for all employees including Active

Directory, email, and Blackberry

Administer Google Apps for domains for both companies,

including email accounts, calendars, and local email client

configuration (Outlook Express)

Responsible for company data backup plan, ensuring that backups

are current and relevant, performing regular testing, and

restoring of documents

Also performed technical writing, editing, and updating of

product manuals as required

Dec 2008 - Feb 2009 Lee Specialties, Ltd.

Red Deer, AB

Quality Manager

Developed and implemented quality management strategies and

plans to support and contribute to the organization's business

plan and long term strategy

Developed and maintained systems to establish standards related

to activities and products

Monitored and informed/communicated/applied standards created

by external bodies, and integrated those standards into

internal quality systems

Liaised with customers and suppliers where necessary (where

impacting/affecting quality issues)

Contributed to project management as necessary in regards to

quality control, part inspections, and documentation

(materials, standards, etc.)

Note: Unfortunately, this position was not a match for either

party due to ideological differences in Quality System

implementation.

Aug 2007 - Dec 2008 High Arctic Energy Services

Red Deer, AB

IT Administrator

Senior member of IT team reporting directly to IT Manager

Responsible for server builds, maintenance and upgrades,

including components such as IIS, DFS and Group Policy

Created company-wide IT-focused Disaster Recovery Plan with

network diagrams and schematics and 3-Tiered response plan

covering all IT aspects

Monitoring of firewall and VPN hardware log files for security

compliance and awareness

Planned and implemented a CSOX Compliance (IT component)

program including audits and reporting

Responsible for all aspects of user support including desktop

support and maintenance, blackberry setup and support, and

printer upkeep

Responsible for all Active Directory user accounts - adding,

deleting, documentation

Assisted Quality Manager with ISO 9001:2000 Internal Audits as

a Certified Lead Auditor

Responsible for company data backup plan - ensuring that

backups are current and relevant, performing regular testing

and restoring of documents

Supported many international/remote users, troubleshooting

connectivity, and educating users in remote logins via VPN and

Citrix

Dec 2002 - May 2005 Earth Satellite Corporation

Rockville, MD

Quality Manager/Systems Administrator

Member of certification team for ISO 9001:2000: worked with

top management to plan and implement an Quality Management

System for ISO certification; responsible for company-wide

document and record control and staff training; formal training

in ISO principles and auditing as well as participant in

statewide consortium program

Planned and implemented a company-wide accounting system

upgrade to SQL Server (Deltek Costpoint)

Responsible for maintenance and tracking of support contracts,

including correspondence, negotiation and market

research/comparison

Responsible for the maintenance of the Information Technology

Department's intranet website, including writing/publishing

documentation for software installation and configuration

Planning for and upgrading servers and workstations as well as

troubleshooting hardware, software and networking issues on all

levels for 125 employees

Held CIA Top Secret Clearance in this role

May 2002 - Nov 2002 Randstad/Booz Allen Hamilton

Bethesda, MD

IT Consultant/Helpdesk Tech

Troubleshoot hardware, software and networking issues site-wide

for Windows 2000 users

Responsible for Win2K upgrade rollout at remote FDA site (NIH)

for Compaq/Dell desktops and laptops, including installation

and configuration of dialup and Cisco SecureRAS VPN Clients,

training of end-users, and keeping procedures up to date.

Created and utilized Norton GHOST images for streamlined

upgrade process

Feb 1998 - Feb 2002 The Institute for Genomic Research

Rockville, MD

Systems Administrator

Troubleshoot hardware, software and networking issues for

network of 250+ users

Determine desktop/server computing needs, order and build

systems including Macintosh (OS 7.x-X), PC (Win95/NT/98/2K) and

Linux (Redhat 6.1/6.2) .

Perform and document institute-wide backup procedures

Train junior team members

Configure and administer Win (NT/2000) and Unix/Solaris file,

email and print servers and user accounts/policies

Configure, network and maintain networked printers

Install, configure and upgrade commercial and in-house software

for Mac/PC/Unix-based OS's.

Education 1988-1992 The Master's College Santa

Clarita, CA

B.S. Biology

Recent 2003 - Present

Coursework Managing and Maintaining a Microsoft Windows Server 2003

Environment

ISO 9001:2000 - Internal Auditor Training

Quality Systems Documentation Course

Administering a Microsoft SQL Server 2000 Database

Deltek Costpoint System Supervisor I, II, III classes

Dell Certified Premier Access Technician

1999-2001 Orange Technology Gaithersburg MD

Microsoft Networking Essentials

Administering Microsoft Windows NT 4.0

Internetworking with Microsoft TCP/IP in Microsoft Windows NT

4.0

Supporting Microsoft Windows NT Server 4.0 - Enterprise

Technologies

Introduction to the UNIX operating system

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