Sales Administrative Assistant
Resume:
Erin Patrice Adams
New Albany, OH 43054
*******@*****.***
PROFILE Goal-oriented individual
Organized, highly motivated
Proven ability to work well with others
Courteous and well-spoken with outgoing
personality
Strong multitasking abilities
Excellent communication and
interpersonal skills
Perform with a high degree of accuracy
Give meticulous attention to detail
EDUCATION Bachelor of Arts in Social and Behavioral Sciences: The Ohio
State University, Columbus, Ohio
Major: Criminology Minor: Forensic Science
EMPLOYMENT HISTORY
Administrative Assistant, Bob Evans Farms, Inc., Columbus, OH May 2010
- Present
. Provide administrative support to training Director and
department personnel
. Direct the fulfillment of Manager-in-Training training materials
requests. Including copying materials, ordering supplies,
filling and distributing materials.
. Coordinate all aspects of the Corporate Management Development
Seminar. Including hotel room reservations, preparation of
materials, travel arrangements, communication to the field,
communication to internal departments, grading exams,
distributing results, meeting room arrangements, processing
evaluations
. Track Serv Safe materials and test results
. Process departmental expenses
. Fulfill any request from the field that relates to training and
development or restaurant safety
. Communicate, direct and follow-up on the completion of a variety
of tasks performed by the department clerk position
. Coordinate special projects for corporate departments
. Distribute and tally feedback surveys
. Create tracking sheets for various programs
. Process feedback from the field
Payroll Administrator and HR Assistant, Accor North America, Columbus,
OH April 2009 - May 2010
. Responsible for accurate and timely delivery of payroll
. Compile and maintain production records, timesheets, payroll
system, and benefits records
. Distribute company benefit information to employees
. Process and track FMLA
. Maintain employee data in database
. Recognize and maintain employee confidentiality
. Liaison between HR, benefits, finance departments, and contact
center
. Provide support to the operations managers by producing creative
communication incentives and programs
. Assist with call center employee relations events
. Coordinate all aspects of company's employee appreciation week,
which included activities, gifts and prizes, catering
arrangements, and vendor arrangements in conjunction with team of
four staff members
. Plan, organize, and implement company's goals and objectives into
an incentive program to encourage staff motivation and
performance in conjunction with management
. Since assuming position, have made payroll system more efficient
. Since assuming position, have significantly reduced number of
payroll errors
. Organize, arrange, and publish monthly employee newsletter
. Conduct formal presentations
Business and Leisure Contact Specialist, Accor North America,
Columbus, OH February 2007 - April 2009
. Assist agents with customer complaints, and technical issues
pertaining to the reservation system
. Resolve reservation sales agent issues with guests and hotel
reservations to encourage guest retention
. Handle escalated call queue
. Assist contact center team leads and managers with supervisory
duties to ensure efficient operation of reservation call center
. Assist management with special projects
. Investigate, verify, and track reservation errors
. Create and grade reservation sales agent knowledge product
assessments
. Monitor and score reservation sales agent call performance
. Create and maintain excel spreadsheets to track calls and sales
agent performance
. Promoted to payroll administrator and HR assistant
Reservation Sales Agent, Accor North America, Columbus, OH June 2006 -
February 2007
. Assist customers with international hotel reservations
. Consult customers in regards to their reservation issues with the
attempt to resolve their problems
. Promoted to business and leisure contact specialist
Barista, Streetsweets at the Marketplace at Neil, Columbus, OH, January
2006 - June 2006
. Prepare food and coffee beverages for customers
. Provide quick and friendly personal service to generate customer
satisfaction
. Enter orders in cash register system and collect payment from
customers
. Complete cashier reports
. Maintain cleanliness of coffee shop and dining areas
Alarm Dispatcher, Sievers Security Co., Cleveland, OH, December 2003 -
December 2005
. Respond to commercial and residential alarms, and dispatch
appropriate authorities when necessary
. Provide troubleshooting/problem solving for customers via alarm
help-line to resolve system issues
. Compile and maintain computer database of over one thousand
customers
. Generate and book service calls
Dietary Server, Hilltop Retirement Village, Euclid, OH, October 2001 -
November 2003
. Provide assistance to cook for preparation and service of food
. Serve food and beverages to retirement village residents
. Maintain cleanliness of retirement village kitchens and dining
areas
HONORS/AWARDS & ACCOMPLISHMENTS
Dean's List, National Society of Collegiate Scholars, National Honor
Society, Presidential Award for Academic Excellence, Who's Who
Award, Two time winner of the Support Staff of the Quarter Award
from my current employer
COMPUTER SKILLS
MS Word, Excel, PowerPoint, Publisher, Outlook, Lotus Notes, AS 400,
Attendance Enterprise, PeopleSoft, Aspect eWorkforce Management,
SPSS, Orion FCMS, UNIX, BOLD computer system, TARS reservation
system
REFERENCES
References are available upon request
Contact this candidate